We pulled into this hotel after traveling for hours from Saskatchewan. I booked over the phone and the guy said he would NOT honor the expedia rate. He came within 5$. We pulled up to the door and there was a sign saying they were 'doing security rounds and would be back shortly'. We waited thirty mins! In the meantime I called Custer service who called the front desk and spoke with the man working. The man working the front desk HUNG UP on the best western phone rep..who then hung up on me. When he finally let us in my wife went to check in and the man proceeded to chastise her for calling Custer service on him. I again spoke with Kimberly at the best western 800 number who said she would love to help but was in reservations...she did however go out of her way to e mail me the customer service number and asked that I please call it in the morning. We could tell she cared. That was nice. We got into our room which was ice cold....and EVERYTHING from the tv to the lamps and coffee maker was unplugged. We had to move furniture to get a lamp turned on. The next morning I called customer service who helped rectify the experience but we will certainly be looking at other options in the future and recommend you do the same!
- Official Description (provided by the hotel):
- Stay at this Gananoque hotel and enjoy a host of convenient amenities while traveling in Ontario, Canada. Country Squire Resort & Spa is conveniently located to Highway 401, Highway 2, and Thousand Islands Parkway with easy access to key area attractions and business locations. Visitors will be just a short drive from OLG 1000 Islands Casino, Thousand Islands Playhouse, Boldt Castle and scenic boat tours of the area. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Country Squire Hotel Gananoque
- Best Western Gananoque
- Gananoque Best Western
- Country Squire Resort & Spa Gananoque, Ontario, Canada