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“Dirty & Gross, full of nasty bugs, very disgusting” 1 of 5 bubbles
Review of Country Squire Resort & Spa

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Country Squire Resort & Spa
Ranked #7 of 11 Hotels in Gananoque
Kingston, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Dirty & Gross, full of nasty bugs, very disgusting”
1 of 5 bubbles Reviewed June 15, 2011

My lady friend and I decided to do another visit to Gananoque for a day or so and visit the casino while we were there. We thought we would splurge a little bit and pay to stay at this place and it had an indoor pool. We were horribly disgusted with the entire thing especially when we were so excited about going there. We will go where we know things are decent from now on. The front desk service was just ok, We discovered this is just an old motel not very well taken care of with a franchise name on it. The room was old and we were constantly greeted by bugs here and there. We are still not sure if they were bed bugs or ants or something,but we felt creepy crawly. We went to the store to buy some bug spray to spray in the room cause we did not want to complain. We looked forward to go swimming but was greeted by the most horrible stink coming from the change room area. That kind of turned us off right there, not to mention the pool was dirty looking anyway The whole thing just turned our stomaches. We have later heard and read horrible things about this place. We are sorry we ever went there, we will never be back and we strongly urge everyone else not to go there. Do not be fooled into staying at this place..

  • Stayed June 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank jason062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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585 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Kitchener, Canada
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed June 4, 2011

Trying to get to the lobby or pool was interesting. It seems the hotel has had a few add-ons over the years. We were in a king-size suite with our back door to the outside pool. We liked the indoor pool and hot tub. We used them a few times. The rooms, pool and public area seem clean and well kept. Breakfast was good at "Good Time Charlie's" restaurant.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank BtheTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 29, 2011

My husband and I were stranded in Gananoque, Ontario for 4 days because the transmission in our U-Haul blew and it was a 3-day weekend in Canada so U-Haul could not get anyone to come service our vehicle. Needless to say we were very angry and miserable that our trip was interrupted in this way.

We were able to make it to Gananoque where we found a decent rate at the Best Western Country Squire Resort on King Street, right off of the highway. The room was clean and comfortable and acceptable by hotel standards.

What we want to RAVE about was the customer service and the attitude of the motel owners/managers. They were more than gracious to us, gave us a multi-night discount and anything we needed, they were happy to provide. They never even hassled us about parking a 26-foot U-Haul in front of their hotel. Each day they asked us how things were going and told us not to worry about anything and if we needed late checkout, to just let them know.

We have stayed at many hotels across Canada, but this motel BY FAR had the absolute best customer service we have ever come across. On our final night there, I happened to mention that our wedding anniversary had been 3 days prior (the day of the breakdown), Raj (one of the managers) upgraded us to a whirlpool suite and sent a nice bottle of wine to our room! We were thrilled with the service at this hotel from the desk clerks to the restaurant servers.

I would HIGHLY recommend you consider staying at this property for the customer service alone; but it is a nice property as well with many amenities (indoor heated pool, free deluxe breakfast with hot & cold items in the attached restaurant, within walking distance of the casino and the town's attractions and tennis courts, to name a few).

If we happen to end up in this area again, we will go straight to this hotel and book our room. The Best Western Country Squire Resort helped to make a very trying time a little less difficult for us with their friendliness and caring attitudes. We will be forever grateful.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SabrinaP2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 5, 2011

Super clean.. Happy and helpful staff.. very pleasant stay.

  • Stayed May 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rsp1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodstock, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 8, 2011

My wife and I would like to thank all the staff for turning our stay from a routine one to one we will always remember. Everyone was so pleasant and helpful and were willing to go out of their way to accommodate our special needs.
I would recommend this motel enequivocally.

Stayed April 2011, traveled as a couple
Helpful?
1 Thank lanhol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GroupsalesGananoque, General Manager at Country Squire Resort & Spa, responded to this review, April 14, 2011
Dear Lanny:

Let me start by thanking you for completing TripAdvisor Survey regarding your recent stay at our property.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again.

If we can be of assistance in the future, don't hesitate to contact us at 613-382-3511 ext 128.

Again, thanks for taking the time and have a great day!

Sincerely,

Nishan De Silva
General Manager
BEST WESTERN Country Squire Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed March 21, 2011

The service was superb.
The room was very spacious and I loved that there was an additional addition to the side of the room like a sun room.
Great location
I was surprised with the pool/steam room. I booked this hotel specifically for the steam room, but it was under construction at the time.
There was an unbearable smell coming from the aerobics room so we didn't bother going swimming in the pool or hot tub.
The Breakfast was amazing but not a huge selection for breakfast buffet.

  • Stayed February 2011, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mimimoura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 bubbles Reviewed March 16, 2011

For the past 10 years we have been holding our annual "lake" reunion at this resort and I have to say that this was the best year ever. The new management have done an amazing job of improving the service and are so friendly. Any request we made was no problem and they could not have been more accommodating. From the start...organizing our event back in January and booking the rooms and banquet hall with Nishan, and then upon our arrival... Amanda at the front desk, Vic the maintenance man, who even helped us decorate the hall, and Raj (I hoped I spelled your name correctly) who seemed to be everywhere ensuring things were operating as they should and always smiling, and many others as well, made our stay a time to remember.

Rooms - are spacious and have been updated with a very nice back door walk-out to an outdoor sitting area. If your room does not have a fridge/microwave all you have to do is ask and it will arrive within 5 minutes. Beds are very comfortable and cleaning staff do an excellent job of maintaining the room and bathrooms.

Restaurant on Site - Good Time Charly's - A full breakfast buffet is included with your room charge and is served hot and constantly replenished. We were a large group and the waitresses did an excellent job of serving drinks, etc and clearning tables. A full service menu is also available. Many flat screen tv's to view your favourite sporting event.

Indoor Pool/Hot Tub - Very nice and well maintained. There is also an outdoor pool which, of course, was not operational during this time of year (March).

Location - the hotel is well located within walking distance to a grocery store, pharmacy, Tim's, McDonald's, Beer Store, etc. and only a few minutes drive to the casino and waterfront.

Spa - Squash & Health Club - are also available.

Oliver's Banquet Hall - was the perfect venue to host our Friday and Saturday night get-togethers. The hall was equipped with two large LCD TV's w/satellite, two pool tables, and state of the art karaoke machine which was enjoyed by all.

We cannot thank everyone enough at the Country Squire for making our stay one of the best yet and we look forward to holding our reunion there next year.

  • Stayed March 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hola!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Squire Resort & Spa

Property: Country Squire Resort & Spa
Address: 715 King St E, Gananoque, Ontario K7G 1H4, Canada (Formerly Best Western Country Squire Resort)
Phone Number:
Location: Canada > Ontario > Gananoque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in Gananoque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Squire Resort & Spa 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Stay at this Gananoque hotel and enjoy a host of convenient amenities while traveling in Ontario, Canada. Country Squire Resort & Spa is conveniently located to Highway 401, Highway 2, and Thousand Islands Parkway with easy access to key area attractions and business locations. Visitors will be just a short drive from OLG 1000 Islands Casino, Thousand Islands Playhouse, Boldt Castle and scenic boat tours of the area. ... more   less 
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Also Known As:
Best Western Country Squire Hotel Gananoque
Best Western Gananoque
Gananoque Best Western
Country Squire Resort & Spa Gananoque, Ontario, Canada

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