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“Food is OK for price, service is horrible"”

Watermark Restaurant at The Gananoque Inn
Ranked #10 of 56 Restaurants in Gananoque
Certificate of Excellence
Cuisines: Canadian
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Restaurant details
Dining options: Reservations
Description: Using local ingredients where ever possible our talented chef creates regionally-inspired seasonal menus for Watermark Restaurant. We believe in using quality ingredients including fresh herbs harvested daily from our on-site garden. Watermark Restaurant also features international vintages and a large selection of Ontario VQA Wines from Prince Edward County and the Niagara District. In addition, the restaurant's waterfront terrace boasts one of the best views in the 1000 Islands region, making it the ideal place to enjoy expertly prepared fare.
Reviewed September 4, 2012

We decided to try the Watermark again. First time we had a great dinner, food and service, very expensive, this was in the fall (a quieter time). We have also eaten at the pub restaurant/bar (Muskie Jakes) beside it several times and have experienced good food and service at a better value. At end of July 2012, we tried to get into either restaurant approx. 5pm and were informed how busy they were, and that if we came back to Jakes restaurant in about 20 min., they could probably seat us but they couldn't guarantee that we would be finished our meal in time for the 8 pm start of the Thousand Island Playhouse perfomance. This is when we found out that both the Watermark and Jakes shared the same kitchen. In the next 5 min., we walked over to Stonewater pub and were promptly seated, and had drinks within the next 5 min. From other couples during dinner, we heard that the kitchen had been temporarily closed at the Watermark for at least the next hour to allow them to catch up to the orders. They were not taking any more walk-ins. We were glad we did not wait for 20 min to be seated! A month later we decided to give the Watermark one more chance since we had enjoyed it so much our first visit. When I made our reservation, I advised the hostess that we were attending an 8 pm show, that I knew that there was a kitchen issue a month ago...and was advised to be seated no later than 5:30pm for dinner. The dining room was drastically understaffed for the number of diners. Our waitress was covering both the inside and outside on the deck. People were waiting for bills, for drinks, for courses...tables were not being cleaned off. The problem did not appear to be the kitchen output. Considering how extremely busy she was, our young waitress was remaining unfrazzled and professional. Believe me, we had plenty of time to observe the dining room with all the waiting. We won't be back again...for the quality of service and food, we will opt for the Stonehouse B&B pub first...and try Trinity Inn ,etc. for fine dining. In summary, in the summer months for a Saturday dinner, the Watermark and Muskie Jakes cannot service the dining rooms at capacity - be it the low kitchen production capability or the understaffing of service personnel.

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Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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179 - 183 of 204 reviews

Reviewed August 10, 2012

We ate at Muskie Jakes Tap & Grill which is next door to the Watermark and shares the same menu. The caesar salad was out of this world, one of the best we ever ate. The three-cheese tortellini was very cheesy, very hot and very delicious. We wanted to share, so they served us each a plate with a half portion which is like saying, we appreciate your patronage even if you are not going to run up a large tab. All restaurant staff were charming. Our server, Lauren, was one of the best we ever had. Truly professional. She knew when to come to our table, and when not. Outside patio was very enjoyable, even if a bit windy. Overall, a great experience.

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Thank Charles G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2012

Ate dinner here, as well as breakfast. Dinner we paid for, breakfast was included in our stay at the Inn.

Getting seated is a challenge, as the sign for customers to wait to be seated is back at the main doors, but the servers don't bother looking over from their station mid-room. Both times after actively flagging down servers, we got some action. Both times, we asked to sit on the patio overlooking the river, which is unfortunately a bit perilous due to rotting deck boards. Tables are not wiped and re-set after guests leave, which makes for unpleasant sights, lots of flies, and delays in seating.

Dinner menu features some dishes for the Watermark, but also a full page from the much more casual pub at the inn. We should have seen this as a sign. We ordered from the Watermark level of dishes -- a local fish main, and prime rib. While our server was friendly and gracious, the food was disappointing. Salad was terrible, and absolutely drenched in bottled dressing. Plates were unadorned and uninspired, and not very hot. Portions were scant. And what gives -- no horseradish for the prime rib?! Wine was too warm. Water was so chlorinated that we couldn't drink it without adding lemon. At over $90 with no dessert, it was horribly overpriced for what we got.

Our breakfast was no better, and in fact, with terrible service, was worse. Food was ill-prepared (eggs overcooked, potatoes clearly undercooked). Coffee and tea were embarassingly bad. Server was reluctant to provide condiments, never mind refills on drinks. Portions were fair, but we didn't want to finish the mediocre meal in the first place.

Thank McMarshal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2012

The lively deck is very well situated, on the waterfront and the waiters are trying all what they can to hide the unexpected mess that must happen in the kitchen. After 15 minutes of waiting with drinks, the waiter came to tell us that there will be a 45 minutes waiting time for the food. Eventhough the location was great, 45 minutes seemed very long, especially when mosquitos started to attack us like B52s ;-). At last, when the food came in, I have to say it was nothing special for the price : we had salmon wrap (my daughter liked it), prawns and scallops skewers (the dressing didn't have a good taste at all), chicken (nothing special) and seafood linguini (prawns had no taste, clams were like gums).
We also had breakfast there (included in the hotel booking) and the same thing happened : a very long time waiting, to hear then that our choice was not available anymore.
The cleanliness is also something they should look at, the general aspect of the deck is not their best commercial (many spider webs all around...)
Time to change guys, or you will loose a lot of customers !

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Thank christophe s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2012

The food was good overall. The breakfast delicious and good selection. For dinner, had a prime rib buffet but had to carry our food through the hotel lobby as the 2 restaurants in the hotel weren't co-ordinated in offering the buffet. Just before the prime rib came we had to go get our potatoes and vegetables and took dessert at that time as the supply was depleted and could be none left by the time we finished our meal.

1  Thank Joyyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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