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“It was an okay stay”

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The Gananoque Inn and Spa
Ranked #3 of 11 Hotels in Gananoque
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“It was an okay stay”
Reviewed March 24, 2013

Overall the ganaoque inn was a very positive experience. The room was very clean and the bathroom was spacious with a nice tub and good water pressure. The watermark restaurant was awesome the food was excellent. My only disappointment was the service. The servers were not very friendly and they did not seem to know anything about the menu. Another issue was the spa receptionist I found her to be not friendly at all and very rude towards me. It seemed like if I asked her a question it appear as those I was inconveniencing her. In a day that customer service is everything I feel as though she shd be coached on how to deal with people. I would fer surly go back to the inn because overall was a positive experience however I would not go back to their spa.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hopper90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
island3c, Owner at The Gananoque Inn and Spa, responded to this review, March 26, 2013
Thank you for taking the time to post a review. While your comments about service are unusual and our dedicated staff members take them very personally, we will use this to opportunity to further reinforce our service policies. We appreciate all customer feed back!
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484 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
Brighton, Canada
Level 4 Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 20, 2013

They offered a package "any room for $165.00 so we asked for room 220 with a private balcony, king bed, with breakfast and dinner included. Had a good view of water front on two sides plus a private balcony looking west at sun set. Fireplace and bed were of particular mention. Room very clean, fresh wallpaper and very clean bathroom. No fear, Gan water is good to drink. Patio doors were double glazed plus double door to the ample balcony(fire escape). Very secure and very quiet. Lots of free parking. Great looking lobby and old elegant stair cases. They have a spa on site. Meals were ok. We were able to order anything from the menu so we won on that deal. The wings were best I've seen in a while. No shortage of restaurants in town if you are so inclined. Casino close by too. But the center piece of Gananoque is the summer boat tour of Bolt Castle. You need a passport but the trip through the islands is wonderful. Never gave an excellent but came close in this case. For an old gal she is in good stead and well cared for.

Room Tip: Get a discount with a gift card from Costco. No elevator so be ready to climb stairs to 3rd floor ro...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gerry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
island3c, Owner at The Gananoque Inn and Spa, responded to this review, March 25, 2013
Thank you for your review! Suite 220 is one of my personal favorites. The room is cozy and during the summer months, rain or shine, the covered porch provides a wonderful view of the docks and islands beyond.
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Morrisburg, Ontario
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 17, 2013

We were looking for a nice place to go for supper and overnight stay for Valentines We decided to try out the Gananoque Inn. We stayed there a couple of years ago on a room and theatre package. We also stop there for lunch sometimes. The hotel seems nicer every time we see it. The reception has a large fireplace, nice decor and a very helpful staff. Check in was quick and friendly. The room was a "fireplace king" which had a natural gas fireplace. It was spacious with a couch and chairs near the fireplace. The dinner was in Muskie Jakes bar which was OK. The dining room is only open weekends this time of year. We both had the prime rib and it was delicious. Our server "Colin" was perfect. We mentioned off the start that we were not in a hurry and he brought us our drinks and didn't come back until we signalled. Overall it was a relaxing and romantic evening.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank jannable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
island3c, Owner at The Gananoque Inn and Spa, responded to this review, February 20, 2013
We are so pleased that you have had a chance to enjoy the charms of the inn during the quieter winter months!
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Newcastle upon Tyne, England
Level 5 Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 27, 2013

As a Groupon/Teambuy fan I have been staying in a mixed bag of hotels recently. The Gananoque Inn was booked directly with them - no discount, no sales pitch, just Tripadvisor reviews. I had never been to Gananoque before and I know it's lovely in the summer but I wanted somewhere different for my husband's birthday. And I wasn't disappointed. The room was gorgeous.....tastefully decorated, the most comfortable bed and pillows I've ever had, fireplace, large balcony overlooking the river. Touches I love like real glasses in the room (not those crappy plastic things), ironing board and iron in the room (even though I didn't need them), wifi without the need to ask for a password (a pet peeve of mine), and even a special make-up removing flannel!
The welcome was warm and informative and we had booked both dinner and breakfast there too. Dinner was good - not excellent, but good. The service was great - pleasant staff and quick service but the wine list wasn't extensive and was as usual, overpriced. Breakfast was delicious. I had the omelette which was huge and tasty and my husband had the eggs benedict. Far too much to eat, but good.
Our package which included dinner, breakfast, king-size bed/fireplace waterfront room, and a bottle of bubbly in the room was $210. An absolute bargain. We'll be back in the summer.
(p.s. Stonewater pub next door is great too)

Room Tip: We had room 220 - fantastic views and lovely room.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank opheliabuttocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
island3c, Owner at The Gananoque Inn and Spa, responded to this review, January 30, 2013
We so pleased that you enjoyed your January stay with us and know that you would find a summer visit very special too!
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Belleville, Canada
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 3, 2013

Really enjoyed our New Years Eve at the Gananoque Inn. We enjoyed a four course meal in the restaurant with a nice bottle of wine included with our room. All this with breakfast at a very reasonable price.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeff_finlay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
island3c, Owner at The Gananoque Inn and Spa, responded to this review, January 6, 2013
Thank you for your positive comments! Best wishes for a happy 2013.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockland, Canada
Level 3 Contributor
23 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 20, 2012

My wife and I have celebrated our anniversary three (3) years in a row at the Gananoque Inn and Spa. Our anniversary falls in December, about a week before Christmas. We escape the big city (Ottawa) hustle and bustle for a nice quiet romantic getaway at the Inn. Accommodations are always excellent, the staff are courteous and unobtrusive. A huge king size bed and a jacuzzi tub set the tone for the stay. There is lots to do in Gananoque such as antiquing and shopping in little boutique shops. The restaurants in the area are all very good, especially the Old English Pub. You also can not go wrong with the Inn's own Muskie Jakes.

Room Tip: Rooms with a waterfront view of Lake Ontario are spectacular.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bruce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
island3c, Owner at The Gananoque Inn and Spa, responded to this review, December 22, 2012
Thank you for your lovely review. We appreciate your return business very much. Best wishes for the next year!!!
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Level 6 Contributor
125 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 6, 2012

Every year at about this time my wife and I go to the Gananoque Inn just to have a relaxing weekend and once again they did themselves proud. The staff as always were wonderful and extremely helpful. The night caretaker/bar tender is a great guy who always had a story or joke up his sleeve. We stayed in a very nice room with a fire place and a huge veranda which overlooked the St. Lawrence river, what a fantastic view.The food at Muskie Jakes was the normal pub fare but was very tasty. The lobby was very inviting with its large fire place and comfortable seating which made reading a book so nice that i fell asleep for a short time. The location was a perfect distance from the downtown area which only took about 15 minutes to walk to.
A very nice time was had by all. I look forward to returning next year.
Steve Simpson

Stayed November 2012, traveled as a couple
Helpful?
1 Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
island3c, Owner at The Gananoque Inn and Spa, responded to this review, November 8, 2012
Thank you for your positive review and your continued patronage!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gananoque Inn and Spa

Property: The Gananoque Inn and Spa
Address: 550 Stone St S | Ontario, Gananoque, Ontario K7G 2A8, Canada
Phone Number:
Location: Canada > Ontario > Gananoque
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Gananoque
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Gananoque Inn and Spa 3*
Number of rooms: 57
Official Description (provided by the hotel):
Situated on the banks of the St. Lawrence River, the Gananoque Inn & Spa occupies the original the Gananoque Carriage Works factory. Converted to a hotel in 1896, the historic and charming Inn provides two river front restaurants, private docking, waterfront accommodation, and fireplace and Jacuzzi suites. The Inn is the perfect location from which to explore the 1000 Islands, the nearby UNESCO designated Rideau Canal and Kingston Fortifications. Golf, fishing, island tours, kayaking, cycling, summer theatre and shopping are just a few of the nearby activities. ... more   less 
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Also Known As:
The Gananoque Hotel Gananoque
Gananoque Bed Breakfast
The Gananoque Inn And Spa Ontario, Canada

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