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The Ayu Kintamani
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Savings alert! 17% below average rates

The price you found is 17% lower than this hotel's average rate of $115/night.

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Savings alert! 18% below average rates

The price you found is 18% lower than this hotel's average rate of $90/night.

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Reviewed July 3, 2013

Before going, I knew it was a good 2 hours ride in from the Airport, on arrival, the initial feelings were great as we arrived at almost 11pm.... the aura was very mystical yet warm, as everything was dark with virtually no lights. It gave a relaxed feeling. walking through the gardens to the villa was a bit of a trek as there were little to no lighting, walking on the meandering path leading up to the villa.

But once inside the villa, the sound of water cascading into the pool, which turns out to be warm spring water, and the wondrous bedroom just makes you feel relaxed like as if you just returned home (well your dream home that is) as all the tiredness from the long flight and car ride up the mountains just melts away.

Although the trip was made in June, I had omitted to realize that the resort was some 3,300 feet above sea-level, making the evenings there, somewhat chilly, compared to the hot day-time temperatures. The open living room in the villa, doesn't help to keep you warm, especially when a breeze blows through, so remember to bring long pants and a sweat shirt to keep warm at night.

At day break, the full beauty of the hotel can been seen, the lush lawns and manicured gardens and even some sculptured tree roots. The view of the lake, not from the villa though is absolutely breathtaking, nothing short of post card picture perfect.

The bed was super comfortable, and gave me brilliant night's sleep night after night, and I was there for 4 nights.

"At first glance", the environment was just perfect, coming close to something offered by some of the market leaders of luxury resorts, such as Banyan Tree.

And the staff there are as courteous and with a smile as you could possibly expect.

Unfortunately, this is where I switch over to some of the not so brilliant stuff......

I have read from previous reviews of the various problems the resort has and how things are on the change so when we booked the resort, so I cannot expect everything to be as perfect as "Banyan Tree" (which I have stayed at before).

There were some minor quirky issues with the doors, such as warped doors that was difficult to slide as they constantly went of their runners or lock and the lock mechanisms were so loose such that actually defeated the purpose of having a lock as it simply fell apart if you pulled with a little force.

There was no cold water from the taps, only the warm spring water, this wasn't a major problem during the day, when the spring water was hot. However, during the evenings, the water became only luke warm..... so in the cold nights, taking a shower in the open air bath with only luke warm water...... well, you get the picture.

Oh the other thing about the bath, beautiful large bathroom with large tub and open air show, however, there is no door from the covered bath area to the outdoor shower, in fact there is 200 square foot opening in the bathroom..... it's great by day, but don't think about a hot soak, or shower...

Although the bathroom is warm enough by day to sit in the tub or enjoy a refreshing shower, the open bath and the fact that there seem to be about 50 million flies in the Kintamani area means that if you decide to read the morning news while relieving your bowels, means that you will have the company of about 20 flies flying around you and diving into and out of the toilet bowl.......

Whilst the villas are defined as "Private Villas" there really is not that much privacy. Yes you do have your own little place and it is perched about 8 feet higher than the surrounding paths but because the way its designed and the lack of a wall, means you can see people walking in the bedroom, you can see people lying on the sunbeds and you can see people getting into and out of the pool and walking about in the living room..... so no skinny dipping until you're actually in the pool and no getting an all over tan. Oh... and remember to turn off the lights or turn the shutters, in the correct direction, in the bedroom at night otherwise you'd be giving performance to whoever walks by.

The electrics were somewhat cooky as well, since you can't turn off the bed side lights unless you pull the plug as the dimmer switches on the lights had the knobs missing, the live performance then comes back into consideration....

The Jacuzzi didn't work, and water didn't come out of the taps, there was no in room safe, though the instructions were there and was advertised as being present in the website, some of light switches didn't work

The open living area concept is great, but eating on the dining table means you have another 30 dining guests, flies that is. Whilst the food delivered to your room is done with a heavenly simile, it gets cold by the time it arrives to your table.

Although there is in-room dining and restaurant, it closes at 10pm and you need to book and order a day in advance to ensure there's food to serve you. The alternative, fortunately, there is a great little diner across the road from the resort that has food and for some amazing reason, they are the only diner in the area where you can dine "fly free"!!!

I understand the resort is a work-in-progress, and I did see 2 rooms getting renovated during my stay, however, the cob-webs in the "library" having about 2 dozen books, probably left behind by guests, one of which was "50 Shades of Grey" and the other "50 more Shades", and in "souvenir store" with about a dozen Balinese drapes and 3 Bali souvenir bags and general indoor environment in the reception area could have been removed.... I can accept cob-webs in the garden as that's pretty much normal, but in-doors, kind of horror movie like.....

During the weekday part of the stay, it's very clam and relaxing and quiet, but for ceremonies in the adjacent temple, that seemed to include singing and chanting over loudspeakers that start at 7am till 11 pm!!!! So peace only lasts from 11pm to 7 am.

During weekend there were a number of children in the adjacent camping area, which meant I was, in addition to listening to the changing from the temple, I was also listening to the karaoke over at the camping grounds, though the resort had a no dog policy there, there was one, presumably in the camping grounds, a pup, I believe, that was being tortured by children as I was constantly listening to its whining most of the night.... as the villas were all occupied over the weekend as families came down for their weekend break, so did their kids and the open living area meant you can hear the TV, children and all else at night. I resorted to spending the evening inside the bedroom so I didn't have to bear with the noise.

Considering that there isn't much to do in the area, the need for things to be perfect in the resort becomes that much more important.

Room Tip: Best to go during the week day and not weekend when it's quieter Bring extra clothes for the cool night Bring lots of Fly deterrent products Chose a villa that's higher up, I much rather have the occasional vehicle sounds and having fewer people walking past the front of the villa and checking out on what were up to. If you're arriving in the evening, bring food for the first night, otherwise, you'd go to bed hungry.
  • Stayed: June 2013, traveled as a couple
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2  Thank Vogman_hongkong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

I visited Ayu Kintamani for my honeymoon in June 2013. We hadn't done much research prior to booking the hotel cos we were so busy planning the wedding we just didn't have the time. I just got it on offer at Groupon, which was a pretty nice deal considering it had a private pool & jacuzzi.

We missed our flight, and our airport transfer so when we arrived we had some trouble arranging to transport to the villa. The hotel sorted it out eventually. It's a 2.5-3 hr journey. We had a good driver so the ride was smooth and pleasant, maneuvering the winding roads and steep slopes.

The villa is the only 5* (or developed) establishment in the Batur area. It is surrounded by villages only around the Batur Lake. You don't have to worry about people pushing souvenirs and other wares in your face. The locals generally minded their own business and went about their rural lives.

The temperature is temperate, cold for me considering I'm from Spore.

The villa we were assigned to was big and spacious, with outdoor living area with tv, dining area, pool and jacuzzi which could only hold water. the pool is supplied by hot spring water so it's not too cold to dip in. The only lock would be on the front door, we didn't try to lock any other doors because we realised that the area is pretty quiet with few guests so chances of a break in is slim. There is an indoor bath tub and outdoor shower. You will be exposed to the elements so don't be surprised to see flying insects and spiders everywhere. We expected to get bitten a lot but surprisingly we weren't.

There is no wifi in the room even though the receptionist said there was. This is a huge bummer for me.

Breakfast and food generally was ok. We opted for room service and just paid the bill when the food came. Breakfast was free.

Housekeeping came every time we left the villa so coming back to a clean villa is a welcoming sight.

The trek up mount batur would cost 900k rp per couple. It was worth the 2 hour climb in the dark.

The villa also offered us a free tour service to Ubud which was great, cos it would normally cost a few hundred thousand rupiahs.

All in all we left the villa feeling satisfied with our stay. It is perfect for honeymooners because it is quiet and far from the bustle of more tourist-y areas like Kuta or Denpasar. Families with young children might get bored because there aren't many activities around the area.

Room Tip: Ranggoli was at the corner so we didnt have guests passing by our pool on the way to the lobby. Great privacy.
  • Stayed: June 2013, traveled as a couple
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1  Thank Iryanni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2013

At first look this is an amazing place, we were so excited to stay here. $235 US a night is bit out of our budget, but hot springs, pool and spa in every room and the pounding rain outside, we decided to indulge.
The first room we were shown none of the locks worked on any of the doors.
The room we ended up staying in the front door locked, but none of the others did. The letters had fallen off the name of the villa out front.
The room looked lovely and the bed was very comfortable, there was no safe, the DVD player didn't work, we were told the spas didn't work in any villa. There was rising damp in all the rooms of the villa causing all the paint and plaster to bubble and was peeling off everywhere.
The public hot springs were delightful even in the rain. The gardens are lovely but so much maintenance needs doing on the lifting path ways throughout the complex.
To top it off we got up at 3am to treck the volcano to see sunrise. There was no power on. Got up in the dark and got dressed by torch light.
The fellow at reception was lovely and brought us cups of tea while we waited for our guide.
When we returned 5 hours later still no power. We asked another 2 times for someone to come and help us, but ended up packing and leaving by 11am.
I asked for a partial refund for our troubles, but to no avail.
Very sad it seems so very neglected and ummaintained, it could be a magical place to stay.

  • Stayed: May 2013
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3  Thank kattaaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2013

I came here with a group of friends. The hotel is beautiful but, kind of simple. It seems to be in need of some repair. The staff is very friendly. It is either out of season or just slow but, it felt like we were the only ones in the hotel. I would not pay full price to stay here.

Stayed: May 2013, traveled with friends
Thank Bakerlady2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

The architecture of the villa we had (Rangoli) is very appealing and the setting of the resort at the lake is great.
But we had several problems with the accomodation which could not be solved by the staff during our stay. There was no wifi, the room safe could not be closed, herds of ants in the bed, jakuzzi was out of order. Staff who checked the safe could not repair it but forgot to close doors of the Villa and we found all doors open when we came back from a walk.
We asked for help. The staff was friendly but also a bit helpless and the manager was not available.
Sorry to say that the relation of price and service was not appropriate. Still, the Ayu may be the best place at the Batur lake.

Room Tip: No recommendation for the Ayu. But if you stay there, just make a 10 min walk outside of the gate and turn right to the lake. There is a local familiy and one member is a artist selling drawings. Friendly people and it is worth having a look. Ask for Nyoman.
  • Stayed: April 2013, traveled as a couple
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3  Thank Robinyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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