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“Four in One!”

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The Palazzo Montecasino
Ranked #1 of 7 Hotels in Fourways
Certificate of Excellence
Oklahoma City, Oklahoma
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Four in One!”
Reviewed March 23, 2014

We have stayed at the Palazzo Montecasino the last three times we visited South Africa. The hotel is much more than just a hotel. It is attached to a beautiful shopping center and casino which reminds you of the Forum Shops at Caesars Palace in Las Vegas. The restaurant in the hotel is excellent, but the shopping center also has a great choice of restaurants. So our total is up to "3" (hotel, shopping center & casino) and I'll bet you are curious about the "4" in my "Four in One" title. Well, I saved the best until last. There is also a wonderful exotic bird park attached to the property which is wonderful and a photographers paradise for photographing birds! You are walking among the birds, not trying to get photos through wire cages! If you are traveling to South Africa from most any other country, this hotel is a wonderful place to rest up for two or three nights after the journey, get your body clock reset and be ready to start your safari!

  • Stayed January 2014, traveled as a couple
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Helpful?
Thank OKCArtist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, March 28, 2014
Dear OKCArtist,

What a fabulous review! Thank you for taking the time to write on TripAdvisor about your most recent stay at the Palazzo. We are delighted the nearby amenities also proved to be worthwhile attractions and that this haven within the city limits provided a calm and tranquil setting during your time here.

We look forward to welcoming you back for another memorable stay.

Warm regards,
Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Dubai
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 21, 2014

The property itself is great. A little Vegas like fake columns with plastic but in general a fantastic property with gardens, good size pool. Good laundry service.
Very boring and open hotel bar. No restriction for children e.g.
The room service menu is very limited. If you stay in the hotel more than just a few days, it becomes extremely boring quickly. The food and beverage department is absolutely not trained in hospitality. They prefer guest signing forms for breakfast that is already included in the room rate, The have policies that you cannot eat food that is in the menu but cannot be consumed at the pool for example. They also run out of drinks in the bar.
Waiters prefer talking to each other than guests. Sometimes you will see even 3 waiters hiding under a tree talking while you're asking for attention. The waiters on the terrace will tell you that it's not their area and someone else will come but that person doesn't come.
Apparently the hotel has so little trust in their own employees that guests suffer because of the processes put in place by the employer to keep track of the money flow.

  • Stayed March 2014, traveled on business
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Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Hannovdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, March 28, 2014
Dear Hannovdnm,

Thank you for taking the time to write a TripAdvisor review about yor recent stay at the Palazzo. It is with dispmay that we read your stay was not a particularly positive experience.

Your comments with regards to the menu have been shared with the chef and those regarding the waitering staff, have been communicated to our F & Manager for her attention. We thank you for this feedback as this does assist in improving our levels of service and hospitality.

The Palazzo was inspired by the beautiful and elegant palazzi of the Tuscan region of Italy, so architectural facets such as columns, as well as design detail, are reminiscent of those grand homes. Attention to these details is inherent in providing as genuine an experience as possible and specialist paint effects have been utilised to re-create marbled columns - no plastic covered columns.

Thank you once again and kind regards,

Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 21, 2014

Food and service top notch but unfortunately rooms are in desperate need of refurbishment. When booking we were quoted on room with Nespresso machine. Only normal kettle. If we had time i would have requested a different room but we only checked in after 18:00. As this was a special romantic evening for my husband and I we were quite disappointed. We stayed at the hotel in 2009 and we could see the that the actual rooms were run down. There is also no movie paid channels. Glad to see the rooms are being redone soon

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank LizelleSol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, March 23, 2014
Dear LizelleSol,

Thank you for taking the time to write a TripAdvisor review. Your comments have been noted. Although we are currently busy with the room refurbishment, the completion date of the project is the end of July. We have also programmed the refurbishment so as to have minimal impact on our guests. All rooms will have a Nespresso coffee machine, new bigger TV's and a selection of DSTV channels covering, movies, news, sports - so something for everyone!

We trust, that should you choose to stay with us again, that you will have a more memorable experience.

Kind regards,
Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
115 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 19, 2014

We often come to JHB to watch shows at Monte Casino and stay at one of their hotels. As it happened we were looking for accommodation recently and saw Palazzo had a special going or should I say Sun International did. So we booked for the two nights as we had not stayed at this particular hotel before. Now I’m sure most people’s thinking is that if you book a 5 star hotel that you will receive 5 star service/accommodation. Even at their special rate. Well after been thoroughly starred at upon entering the hotel reception (not sure if were not dressed the part or are too young to be there) Our room was the most out dated 5 star room I have ever stayed in. If the complaints on “Hello Peter” are anything to go by they all read similar. If you get it for free or at a special rate expect to be given their worse rooms and the worse service. Most staff were friendly, cant say much for breakfast staff or receptionist’s. Breakfast was a joke first morning were not offered coffee/tea and no butter on tables, were seated at a table with one chair and told to wait only then to be moved to another table, complete rubbish.
Second morning got the tea/coffee, butter and….. toast, we still thought she had the wrong table and told her, she tells us all tables get toast!!!!! (Just not every morning, was not mentioned) Also a highlight for Palazzo is to get the paper every morning, got that Friday but not Saturday, strangely on our way to breakfast we saw other rooms had one.
If Palazzo want to see how a 5 star hotel is actually run, they should spend some time at the Oyster Box in Umhlanga, had the best week there in January. Something else, just because people don’t necessarily look the part does not mean they can’t afford to be there!!! If you want a nice hotel to stay at Monte Casino go to Sun Square, service is good, rooms very nice/clean and close to everything.

  • Stayed March 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank AJD D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, March 23, 2014
Dear AJD D,
Thank you for taking the time to write such a detailed TripAdvisor review. We are genuinely disappointed that your stay was so unsatisfactory and did not meet with your expectations of a 5 star hotel experience.
I can assure you that your recent experience is not in line with our hotel hospitality or service levels and on behalf of the Palazzo, I extend our most sincere apologies.
Your feedback has been taken seriously and brought to the attention of the respective departmental managers and their teams for their urgent attention.
I would appreciate it if you could please contact me directly to discuss this matter further.
I am contactable on 011-510.3000 or amanda.murray@tsogosun.com
Kind regards,

Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo
Level Contributor
308 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed March 17, 2014

We were very excited to stay there we'd heard a lot about how luxurious it is! Make no mistake, the gardens are beautiful and the staff members are friendly. But the rooms were good but nothing out of this world. The disappointment came with the breakfast buffet! The selection was very poor and the smoked salmon wasn't fresh by the time we used to have breakfast (9:30AM)!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank The_Egyptian_Couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, March 23, 2014
Dear The_Egyptian_Co,

Many thanks for taking the time to write a TripAdvisor review. We do appreciate the feedback we receive from our guests as this does assist in improving our service and hospitality we provide to our guests.

We do apologise that your expectations were not met and you found the breakfast to be disappointing. Our buffet does provide a wide selection of choices, with the a la carte menu to add further options, and in this way there is something to whet everyone's appetite. However, the smoked salmon issue will be addressed with the Chef.

The hotel rooms are currently undergoing a refurb, which is due for completion at the end of July. The project management of the refurbishment has been such as to avoid affecting our guests' stay. I'm sure, if you chose to stay here with us again, you would be more than delighted with our 'new look' rooms.

Kind regards,
Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
2 reviews
Reviewed March 17, 2014

The reception was excellent with welcoming drinks and efficient book in. The room was clean and the service of the bed at night was done very professional. The hotel is located near a variety of shops, restaurants from take away to formal dining, cinemas all within walking distance. The casino was the main attraction and best liked for me.

  • Stayed March 2014, traveled with family
    • Value
    • Location
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Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Daniel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, March 19, 2014
Dear Daniel V,

Thank you for taking the time to write a TripAdvisor review. We are so pleased that you enjoyed the hotel and nearby award-winning entertainment facilities.

We hope to have the opportunity of welcoming you back again in the near future for another memorable stay.

Kind regards,
Amanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 16, 2014

The venue was really stunning - but for us the food selection on the dinner menu and cleaning staff was not up to standard. Overall experience good. Gardens and Shopping experience was excellent. Mar 14.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Morgan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, March 23, 2014
Dear Morgan N,

Thank you for taking the time to write a TripAdvsior review. We do take cogniscance of guests' comments and are equally disappointed that your stay did not meet with your expectations.

I can assure you that we constantly strive to better our service and hospitality and trust your next stay will be far more memorable.

Kind regards,
Amanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palazzo Montecasino

Property: The Palazzo Montecasino
Address: No. 1 Montecasino Boulevard | Fourways, Fourways 2021, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Fourways
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Fourways
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Palazzo Montecasino 5*
Number of rooms: 246
Official Description (provided by the hotel):
Recreating the look and feel of old-style Mediterranean glamour, without compromising on modern luxury, the Palazzo hotel is a treat for all of the senses. The 246 beautifully-appointed rooms include Standard, Deluxe, Executive and Superior Rooms as well as King Suites, a lavish, opulent Penthouse and bespoke Presidential Suite. Every room is equipped with all of those small touches that add to your comfort - direct-dial phones, tea and coffee stations, mini bars, 24-room service, free WiFi and electronic safes to list but a few. Highlights to add to your stay include the Mangwanani Spa Boutique, a fully-equipped fitness centre, business centre, Montecasino Entertainment Complex, delicious Mediterranean dining at Medeo Restaurant, relaxing cocktails at Cafe Rialto, conference rooms and many more. Outdoors, a large swimming pool invites you to dip into its cool waters to escape the heat of a long day, while the poolside area beckons hours of relaxation as you let your mind finally unwind from the daily pressures of life. This is the start of your experience at the Palazzo in Montecasino... Book now to discover what else lies ahead. ... more   less 
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Also Known As:
The Palazzo Montecasino Hotel Fourways
Palazzo Montecasino Johannesburg
Palazzo Montecasino Hotel Johannesburg
Montecasino Hotel

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