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“Awesome” 5 of 5 bubbles
Review of The Palazzo Montecasino

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The Palazzo Montecasino
Ranked #1 of 7 Hotels in Fourways
Certificate of Excellence
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Awesome”
5 of 5 bubbles Reviewed February 2, 2014

Keep the warm and friendly welcomes as well as depatures at the hotel. The cleanliness of the Hotel is of high standard, which is so good and make a person feel at home. We had an awesome stay. Thanks


  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Ruckshan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, February 4, 2014
Dear Ruckshan D,

Thank you for your acknowledgment of our warm and friendly staff and general housekeeping of the hotel. We sincerely apprpeciate any feedback from our guests, but it is always welcome to receive positive comments and know that our guests' have enjoyed their time with us.

We look forward to welcoming you back on another occasion - and thank you for taking the time to write a review.

Kind regards,
Amanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

958 reviews from our community

Traveler rating
    637
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    69
    24
    16
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
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English first
Aberdeen Scotland Uk
1 review
5 of 5 bubbles Reviewed January 23, 2014

It was great to be pampered and looked after at the end of our holiday in South Africa. Hotel was excellent as always, the staff were great and the food was out of this world. If you could only make it a bit cheper then we could stay a bit longer,Aholiday to remeber

  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Ronald G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, February 2, 2014
Dear Ronald G,

So delighted to hear you had a good holiday in South Africa and that your stay here at The Palazzo was a memorable one.

We hope to welcome you back again should you return to our sunny shores in the future.

Warm regards,
Amanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 13, 2014

It is a must to stay at the palazzo, it feels like you are not in the concrete jungle of Joburg. The decor is amazing, their burgers are YUMMY!! And their chips. The pool looks amazing but I did not get a chance to swim. I stayed in the executive room and it is like a little house. Absolutely loved my stay, service is amazing. It is a real ***** Hotel!! I am most certainly going to be going back. Oh and my boyfriend proposed so I think I will be going there, it is a good luck charm place for me

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Andisiwe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, January 14, 2014
Dear Andisiwe M,

Thank you for taking the time to write a Trip Advisor review about your recent stay at the Palazzo Hotel. And CONGRATULATIONS on your engagement!

We hope your fiance chooses to bring you back here for your wedding night!

Best wishes and much happiness for 2014.

Warm regards,
Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed January 10, 2014

For a large hotel, the staff are amazing at recognising me from one visit to the next, despite there normally being at least 6 months to a year between visits. The rooms are beautifully elegant, the service is excellent and the breakfast overlooking the stunning gardens is the perfect finish to every visit.

  • Stayed January 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Edda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, January 14, 2014
Dear Edda E,

Thank you for taking the time to write a review - and for choosing the Palazzo to return to on your visits to South Africa!

We do pride ourselves on our hospitality but it is always warming to receive positive feedback about our staff. Thank you.

We wish you a healthy, happy and serene 2014 and look forward to welcoming you back on another occasion.

Kind regards,
Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed January 9, 2014

As in most places in South Africa, the staff is friendly though not as effective. The hotel is very impressive but getting mature for a face lifting. The rooms are adequately large though the beds are not as comfortable as they look. The adjacent casino provides a welcome diversity of restaurants which is worth a visit.
Do not take the breakfast, order a la carte. You will be served better and pay much less..

  • Stayed January 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ordek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, January 14, 2014
Dear Ordek,

Thank you for taking the time to write a Trip Advisor review and for your comments.

I am pleased to inform you that our room refurbishment is underway and will be complete by the end of July and to date, those rooms which have been completed have been met with warm approval by all who have stayed in them.

The proximity to the Montecasino Entertainment complex provides a secure and convenient location for shopping, theatre, cinema, casino and dining out options and glad you had a chance to enjoy this too.

Best wishes for a serene and happy 2014.

Warmest regards,
Amanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed January 2, 2014

We enjoyed our stay at the Palazzo. The room was great and the hotel itself gorgeous, but the one thing disappointed was the breakfast charge of R175 per person which we think is a bit of a rip-off. :-(

  • Stayed January 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Theo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, January 14, 2014
Dear Theo P,

Thank you for taking the time to write a review about your recent New Year's stay at the Palazzo Hotel.

Yes, it is a gorgeous destination, an oasis within the city limits, and we strive to offer our guests and maintain the hotel's 5 star standing of hospitality and services.

The breakfast we provide is an extensive buffet selection (from fresh fruits and juices, sparkling wine, cereals, yoghurts, smoothies, pastries, breads, cold meats, cheeses, smoked salmon, sausages, bacon etc.), as well as offering a choice from an a la carte menu, such as Eggs Benedict, omelettes and the like. It's very much a 5 star start to the day!

We take this opportunity of wishing you a healthy, happy and serene 2014.

Kind regards,
Amanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 2, 2014

On arrival we were welcomed by staff that takes great pride in their work and company they work for. You can tell this by the way they speak to us and treat us as visitors and their posture.
Checking into the hotel was quick and efficient and all the necessary information regarding our stay at the hotel, and in our room, was explained in a prompt and polite manner that was easy to follow and understand.
My overall experience of The Palazzo Montecasino is one of total awe and I’m really impressed with the hostel’s service given to us and the suite’s finer finishes.
It was magical,
Kind Regards,
Etienne Muller

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank etiennemuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, January 14, 2014
Dear etiennemuller,

Thank you kindly for taking the time to write such a positive review about your recent stay at the Palazzo Hotel!

Your comments have also been forwarded to the the staff concerned (it's important they receive this feedback too) and we hope we'll have the opportunity of welcoming you back for another stay in the not too distant future.

Warmest regards and happy wishes for a bright and positive 2014.
Amanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palazzo Montecasino

Property: The Palazzo Montecasino
Address: No. 1 Montecasino Boulevard | Fourways, Fourways 2021, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Fourways
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Fourways
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Palazzo Montecasino 5*
Number of rooms: 246
Official Description (provided by the hotel):
Recreating the look and feel of old-style Mediterranean glamour, without compromising on modern luxury, the Palazzo hotel is a treat for all of the senses. The 246 beautifully-appointed rooms include Standard, Deluxe, Executive and Superior Rooms as well as King Suites, a lavish, opulent Penthouse and bespoke Presidential Suite. Every room is equipped with all of those small touches that add to your comfort - direct-dial phones, tea and coffee stations, mini bars, 24-room service, free WiFi and electronic safes to list but a few. Highlights to add to your stay include the Mangwanani Spa Boutique, a fully-equipped fitness centre, business centre, Montecasino Entertainment Complex, delicious Mediterranean dining at Medeo Restaurant, relaxing cocktails at Cafe Rialto, conference rooms and many more. Outdoors, a large swimming pool invites you to dip into its cool waters to escape the heat of a long day, while the poolside area beckons hours of relaxation as you let your mind finally unwind from the daily pressures of life. This is the start of your experience at the Palazzo in Montecasino... Book now to discover what else lies ahead. ... more   less 
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Also Known As:
The Palazzo Montecasino Hotel Fourways
Palazzo Montecasino Johannesburg
Palazzo Montecasino Hotel Johannesburg
Montecasino Hotel

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