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“best hotel in johannesburg” 4 of 5 bubbles
Review of The Palazzo Montecasino

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The Palazzo Montecasino
Ranked #1 of 7 Hotels in Fourways
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“best hotel in johannesburg”
4 of 5 bubbles Reviewed November 8, 2013

great hotel,i stay there whenever in johannesburg very close to monte casino which is not only casino but have theater,restaurants and bars,hotel is kinda old though but nice rooms with proximity to businesses

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mahmoud A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, November 10, 2013
Dear Mahmoud A,

It is always encouraging to receive positive feedback from our guests and are delighted you enjoy your stays with us.

We are currently refurbishing our rooms and trust that on your next stay you will be pleasantly surprised by our new 'look and feel'.

We thank you for taking the time to write a review and look forward to welcoming you back soon.
Warm regards,
Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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958 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Marina del Rey, California
2 reviews
5 of 5 bubbles Reviewed October 29, 2013

I loved this hotel in Johannesburg!!!!!!! The food was impeccable and reasonably priced compared to American 5 star hotels. When I return there I will be staying there again for sure!!!!!

The lobby bar is great with amazing bartenders that will make you anything you want. Plus this hotel is very close to the casino. Win win.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Isleynicole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, October 31, 2013
Dear Isleynicole,

Many thanks for your positive feedback about your recent stay at the Palazzo Hotel - and for taking the time to write your review.

We are delighted your experience here was such a good one, that our staff looked after you well and that you found the hotel so conveniently located to our award-winning Montecasino Entertainment Complex.

We certainly look forward to welcoming you back here again on your next visit to Johannesburg.

Warm regards,
Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White River, South Africa
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed October 11, 2013

My wife and I stayed for 1 night. Everything was perfect. The car was parked for us. The juice or wine we were given. Check in and out was fast and effient. Our room, on the garden, was beautiful. Breakfast was delicious.

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ockert4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, October 13, 2013
Dear ockert4,

We are so pleased your night's stay at the Palazzo Hotel was a memorable stay and perfect in every way!

Thank you for taking the time to write your review and share your recent experience.

We look forward to welcoming you back for another stay in the near future.

Warm regards,
Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
milan italy
Level Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed September 27, 2013

Stopped over for a nite and stayed here . It was a bit of a shock at first not sure which country I was in! The whole "theme" park may not be everyone's cup of tea . I had no idea what I had booked except that it was close to a theatre I was going to that night. HOWEVER as a theme park and reproduction of a palazzo, it was done very well. The gardens, patina of the walls, etc was well done. The restaurant had a great view over the extensive gardens which lead to a beautiful pool. We had a room that opened on to the terrace that overlooked the gardens , it was glorious with lots of bird life, but that was changed from the first room given to us, which was small and had no outlook. The rooms were expensive for what it was and small . The whole thing was ironic BUT take it for what it was trying to do , and it was done well.

Room Tip: Request room opening into the main courtyard garden
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank christopherong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, September 30, 2013
Dear christopherong,

Thank you for your feedback and taking the time to write your review. We do strive to provide a welcoming environment at the Palazzo and a destination which, if only for a moment, takes one away from the city.

It is always a pleasure receiving positive feedback and we hope you choose the Palazzo should you visit Johannesburg again in the future.

Warm regards,
Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manama, Bahrain
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed September 19, 2013

One of my favorite hotels in South Africa, even if i am Platinum member in several Hotel programs, i always stay in this Hotel when i come to Johannesburg (10 times a year). I like the old Tuscany style of the building, and the flair of the Hotel.
Rooms could be a bit bigger but still okay, The Hotel has a perfect breakfast buffet with a lot of choices. The terrace is also a perfect place to have a glass of good wine after a hard working day. The Hotel stuff is very helpful and super friendly. The gym is open 24 x 7 and has good quality equipment which is not the newest but working fine.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Schadinio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, September 30, 2013
Dear Schadinio,

Thank you for taking the time to write a review on Trip Advisor - and your favourable feedback!

The Palazzo does provide a wonderful haven within the city limits and with the warmth of Spring in the air and the gardens in fresh bloom, it is particularly lovely to enjoy from Medeo's terrace!

We look forward to welcoming you back in the near future.

Kind regards,
Amanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed September 13, 2013

Nothing to mention except it was an Excellent Stay. Staff were very professional and helpful. Rooms were spacious and extra-clean. Location is good, located in the Montecasino Entertainment Complex where you can find lots of entertainment and shopping options. Good variety of TV cable channels.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ahmed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, September 30, 2013
Dear sherbiny,

Thank you for your comments and positive feedback - we're pleased you enjoyed your recent stay with us and look forward to welcoming you back should you visit Johannesburg again.

Warm regards,
Amanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed September 12, 2013

From the moment you are greeted at the door to the time they wave goodb-bye to you as you're pulling out of the parking lot this hotel's staff go out of their way to make you feel special, with a genuine warm-hearted feeling that one simply does not associate with large hotels.
Without going overboard, their attention to detail gives you the distinct impression that you matter as a client, and their sincere appreciation of your comments and suggestions is something that is extremely rare.
The rooms are a little small, although we had a two double bed room so it was more than sufficient. The traditional amenities are well catered for and the bathrooms are spacious and the shower is excellent! The proximity to the hot air balloon, the bird park and the casino gave ample opportunity for entertainment over the two nights we were there and there is one outstanding feature of this hotel that I have to say is...Simply The Best.
THE BREAKFAST!!!
Even if you live in Joburg and simply want to treat you and yours to a fantastic experience - book a room, spend the night and wake up hungry for the best breakfast spread in Johannesburg.

What a pleasure. We'll be back - and we stay about 4 kilometers from the hotel!

Room Tip: There are smoking and non-smoking rooms available in this hotel, so specify on booking, otherwise yo...
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mikecabral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda M, Public Relations Manager at The Palazzo Montecasino, responded to this review, September 30, 2013
Dear mikecabral,

Thank you kindly for taking the time to write a review about your recent stay at the Palazzo Hotel.

We so appreciate the feedback we receive from our guests and we do take cognisance thereof. Of course we are more than pleased to read positive praise and your comments will be shared with our chefs.

We look forward to welcoming you back soon!
Warm regards,
Amanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palazzo Montecasino

Property: The Palazzo Montecasino
Address: No. 1 Montecasino Boulevard | Fourways, Fourways 2021, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Fourways
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Fourways
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Palazzo Montecasino 5*
Number of rooms: 246
Official Description (provided by the hotel):
Recreating the look and feel of old-style Mediterranean glamour, without compromising on modern luxury, the Palazzo hotel is a treat for all of the senses. The 246 beautifully-appointed rooms include Standard, Deluxe, Executive and Superior Rooms as well as King Suites, a lavish, opulent Penthouse and bespoke Presidential Suite. Every room is equipped with all of those small touches that add to your comfort - direct-dial phones, tea and coffee stations, mini bars, 24-room service, free WiFi and electronic safes to list but a few. Highlights to add to your stay include the Mangwanani Spa Boutique, a fully-equipped fitness centre, business centre, Montecasino Entertainment Complex, delicious Mediterranean dining at Medeo Restaurant, relaxing cocktails at Cafe Rialto, conference rooms and many more. Outdoors, a large swimming pool invites you to dip into its cool waters to escape the heat of a long day, while the poolside area beckons hours of relaxation as you let your mind finally unwind from the daily pressures of life. This is the start of your experience at the Palazzo in Montecasino... Book now to discover what else lies ahead. ... more   less 
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Also Known As:
The Palazzo Montecasino Hotel Fourways
Palazzo Montecasino Johannesburg
Palazzo Montecasino Hotel Johannesburg
Montecasino Hotel

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