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The Palazzo Montecasino
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Reviews (1,239)
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1,177 - 1,182 of 1,239 reviews
Reviewed December 12, 2007

The hotel was a five star hotel, and it fit the online descriptions exactly. Good food, stunning pool, convenient location. The staff was incredibly nice. Concierge arranged for fantastic private tours of items of interest, at a reasonable rate. I would stay there again.

  • Stayed: November 2007, traveled solo
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1  Thank WashingtonType
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2007

i have stayed at this hotel three times now, all on business, and am very impressed. Staff are excellent, very helpful and actually seem to care. A cut above the Michelangelo and the two SandtonSun hotels owned by the same group.

The Pool deck is a very cool spot indeed with lovely, well presented food available there or in the restaurant.

Has all the things you would expect, a great bar, WiFi that actually works, which is an exception not the rule in Gauteng!!

All in all, I would recommend this hotel 100%

  • Stayed: November 2007, traveled on business
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1  Thank Bryan_Balfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2007

We stayed at the Palazzo Hotel in MonteCasino for 1 night to acutally go and see the Lion King. The hotel was perfectly situated as it was within walking distance from the Teatro. Although I'm personally not very fond of the fake tuscan style in SA, I must admit that this whole complex is very well designed. The hotel itself is everything you would expect from a international 5 star hotel. The rooms were small, but had everything in that was necessary. The bathrooms were well designed with every amenity you can think of. We might have encountered problems with our payments, because 1 voucher was missing from the booking agent, but after producing the necessary copies of paperwork, the reception staff were extremely helpful and told us that they will sort it out. All the staff are very well trained and very friendly. Everyone greets you as you walk past. The Madena dining area is spectacular with the waterfall and double volume windows opening up onto the verandah. All the food is very well presented and extremely tasteful. The gardens are spectacular and very well kept. The only problems I do have with the hotel is that with the breakfast, there was actually a queue to wait for tables. A hotel this size should actually have sufficient space to accommodate at least 2/3 of the people in the hotel for breakfast.
All in all a very good hotel and we'll definitely stay there should be we back in JHB.

  • Stayed: August 2007, traveled with family
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1  Thank mitxcoac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2007

This hotel is absolutely excellent! I have spent a wonderfull time there. The people are so nice and the hotel is very well designed. The bathroom is so nice.

More details there :
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  • Stayed: April 2007, traveled on business
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2  Thank Olivier75000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2007

We stayed at this hotel for 4 nights following a safari with the intention of relaxing by the pool and maybe taking in a few of Johannesburg's sights. The good points of the hotel were:-

Great lobby, bar, restaurants, terrace, pool area.....in fact the whole hotel is very well designed and feels quite luxurious.
Good food. From the breakfast, to lunch, to dinner; every meal we had at the hotel was of a good standard.
Great service. The bar staff, restaurant staff and concierge staff were all excellent.
Location:- The hotel is about 40 mins from the airport and is located in a complex featuring a casino and a rather disney-like indoor shopping mall with many restaurants. This area was nice to stroll around at night, but the restaurants were fairly mediocre and i would recommend eating at the hotel as a first choice.

Bad points:
Check In: Unfortunately the check in staff were not very efficient, and were not aware of the procedures for Ambassador members. So we had to change rooms, have the bill ammended and also had trouble getting our 4pm standard check out. However, everything was sorted out fairly quickly.
Swimming Pool: Whilst i really liked the pool area, the pool itself was quite dirty at times with bits of rubbish and feathers from the ducks which kept flying in for a dip!

Overall i would stay at this hotel again, as it was perfect for our needs, and the friendliness of the staff made me feel very welcome.

  • Stayed: March 2007, traveled as a couple
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1  Thank JG_16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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