First stay after many visits to Jberg. Chose hotel for its location and value for money in an expensive city. Easy walking to Montecasino.Foyer is beautiful as is bar areas and restaurant. Rooms are good without being spectacular.
However on first night was woken up at 4am to smoke alarm. Got out of room quickly to chaos. Guests were not told anything. There was no announcements of where to go, particularly after fire doors were closed. I helped several guests to fire escapes. Went to lobby to find complete lack of training on what to do. I was told it was a false alarm so went back to room. Next day asked to speak to manager to be told circumstances and that it was nothing. Im sorry but when my life is at stake...it is not nothing. Staff should be trained in how to deal with situation. Also management should be courteous to send a note to every guest apologizing and explaining what happened. If I had not pushed, I would not have found out anything....and that is what the staff said to me as well i.e. " we only dealt with customers who have questions".
For my mind a poor effort....
- Official Description (provided by the hotel):
- Southern Sun Montecasino, Johannesburg Bold, glamorous and undeniably spectacular, Southern Sun Montecasino brings together modern convenience and old-world Venetian elegance with ease. This Tsogo Sun hotel was inspired by the 15th-century villa of Palazzo Corsini that lies on the slopes between Gianicolo and Tiber River in Italy. With a host of modern facilities and a convenient location within the Montecasino Entertainment & Gaming Complex, you are sure to be swept away from the moment you step inside the impressive lobby of this memorable hotel. ... more less
- Reservation Options:
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- Also Known As:
- Southern Sun Montecasino Hotel Fourways