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“Excellent hotel”

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Southern Sun Montecasino
Ranked #2 of 7 Hotels in Fourways
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
144 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Excellent hotel”
Reviewed July 25, 2012 via mobile

Stayed here for 2 nights during a recent conference. The hotel and room was excellent. The food was great with something to match everyone's taste. It's a pity I was there on business, it was one of those places I would have liked to have taken my wife too. Definitely stay there again. Conference venue and facilities also come highly recommended.

Stayed July 2012, traveled on business
Helpful?
Thank Grant_I_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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772 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
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Boston, Massachusetts
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 25, 2012

Very nice hotel, spacious with separate tub and walk in shower. Beautiful property. One negative for me is that you have to go outside to get to workout facility. Location is great many shops and activities at monte casino are a short walk away. After hearing how dangerous sa can be felt completely safe at this property.

  • Stayed July 2012
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrqntTrvlr90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Ga
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 21, 2012

Recently had a 5-night stay at the Montecasino on a business trip. Although initially put off by the sheer size of the place (and the feeling of it being a lot like an over the top kind of facility found in Las Vegas), I very quickly readjusted my first impression.

Check in was a breeze, with friendly and efficient desk staff. I also appreciated the fresh iced beverage available, after having had a frustrating time at the airport waiting for a piece of luggage that took nearly 45 minutes to make its way onto the baggage carousel.

The room, identical to the photos shown on the TripAdvisor page, was beautiful. The bathroom made me think of something that could be seen in an Architectural Digest magazine spread -- really gorgeous. The big towels, luxuriously thick and absorbent, were a definite hit. The room itself -- although compact (but not cramped) -- was certainly adequate. Flat panel TV, with loads of channels, was a nice touch, even if there wasn't much time available to watch. The bed was comfortable. And the quiet was truly blissful -- I never heard a single sound from either room next door, nor from anyone in the corridor. Whatever was done to basically soundproof the rooms, it worked! As someone who tends to be a bit overly sensitive to noise, I slept nearly as well as if I'd been in my own bed. (The only thing missing was having my cats for the extra snuggle down factor.)

As other guests have raved, the breakfast buffet is stupendous. From the made-to-order egg dishes (which were very well prepared) to the many side dish options and loads of delicious fresh fruit, there were enough choices to satisfy even the pickiest of eaters. And although we had to ask for refills on the coffee (rather than the empty cups replenished on their own), the restaurant staff was always prompt once they knew we were looking for a top up.

As another review mentioned, the gym is simple but adequate. I worked out every morning -- early, before 7 -- and had the place to myself every day. Never felt unsafe, even though -- as a woman -- I prefer to have at least one other person around, thanks to the door only able to be opened with a valid room key.

If you have the time, be sure to check out the African arts and hand crafts store directly across the street (one floor up from street level, with windows that overlook the hotel -- there's a buzzer just around the corner, in the passageway to the casino complex, that you have to ring to get into the building). Beautiful high quality masks, textiles and works of African art -- the kind of things that, for the most part, you won't find in any of the duty free shops at the airport.

For the value, as well as the convenience, I won't hesitate to stay here again on my next business trip to Johannesburg.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Karin-ATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High Wycombe, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 7, 2012

The Southern Sun Montecasino is a nice place to stay.

The rooms are modern, clean and tidy. Some may consider the room to be too small but I found it to be adequate. The bed is very comfortable and it was easy to get to sleep each night.

The hotel is let down somewhat as the staff are a bit slow and not that attentive to the guests. A few examples, my laundry was lost for a few days, French toast was served with out syrup, and eggs without toast (all of which had been ordered) and getting a second cup of coffee was a nightmare. However, everyone was kind and friendly so this must be down to their training.

The gym was again clean and tidy but basic in the equipment it offered.

The internet is a bit slow and requires a 17 digit code to be entered each time one logs on. Also, it only allows for one device at a time to be connected.

All in all though the hotel is a nice place to stay and I would stay here again.

Room Tip: Have the lamb burger. It is fantastic
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 3, 2012

From the moment the booking was paid, to check out - we experienced the greatest of service and made feel really special for a 1 night stay at this stunning hotel. When confiming the booking, The concierge manager Mohamed - was brilliant. As it was a special occasion he made sure the most delicious strawberries and cream - and a special msg from the hotel manager was left in our room. He was also fantastic with his willingness to arrange whatever else I needed. When we arrived at the hotel, we were met by Bilal - hotel manager, who promptly checked us in. .
The room was on the 5th floor - lovely view of the pool area. The room was cosy yet spacious, and had all that was needed. Flat screen tv, comfy pillows and a lovely bathroom too.
Location wise - the hotel is ideal as it is across the entertainment complex which offers hours of great actvities . .and it is safe to walk across to the hotel.
the next morning, we went down for breakfast. Again Bilal and Raeesa were on hand, and as it was busy we waited a few minutes, which was not really no problem for us, and was literally just under a 5 minute wait, though (again not needed) both staff apologised for. The breakfast was scrumptous, nutrional and simply devine. Fresh fruit and a huge variety of fresh pastries and bakes as well as cereals etc - they had it all.
Check out was a breeze, although we really didnt want to leave. it felt like we were far away from home, and the manager (Bilal) was on hand again to see us off. Although the place was busy with a TV crew setting up - he still took the time to greet us and have a chat.
A truy memorable weekend - with the best of hospitality never experienced anywhere else. Mohamed, Bilal, Raeesa - to Peter the porter - the team at Southern Sun Montecasino, you guys totally rock, Keep up the great service and this is now my number 1 destination for a short break anytime :-)

Room Tip: Pool facing rooms have a lovely view.
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mr_MJO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
Level Contributor
111 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed July 2, 2012

I've stayed at this hotel a number of times over the last few years and always been impressed with the standard. My trip in June 2012 was a huge surprise. The room was in very poor shape.
1. Toilet seat was broken.
2. Large nasty stain on the carpet, the pile was raised and crusty.
3. After the room was cleaned, the Newley open soap was removed and not replaced. Requested fresh soap and biscuits from reception, biscuits were delivered but no soap.
Service in the bar was very poor, kept having to chase the waiters for refills and the bill.
Not what it used to be!!!

Room Tip: Chose another hotel!!
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JKfromSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 3, 2012

Rooms, location and the breakfasts were great, the value wasn't too bad either but the staff ruined it for me. The manager at the front desk (assumed she was the manager) tended to be quite rude and nonchalant about her job. I get that everyone might not love their job but if you're in a customer facing role you might want to work on your attitude a bit before rocking up for work. Would probably stay somewhere else next time. The Pallazo (up the road) was also very nice and the staff their were extremely polite and we almost changed our booking at the last minute.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pubreview_Aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssmontecasino, Manager at Southern Sun Montecasino, responded to this review, June 8, 2012
Dear Sir,

Thank you for taking the time to complete the trip advisor survey,

Could you kindly furnish me with more details pertaining to your stay in order for me to investigate who was on duty. Due to the survey coming through with your user name I would appreciate the name the reservation was made under as well as the dates during which you stayed with us. We certainly do not accept this behaviour at the hotel and would appreciate more details in order to persue the matter raised,

Thanking you in advance
Catia Viegas
Southern Sun Montecasino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Montecasino

Property: Southern Sun Montecasino
Address: cnr Witkoppen Road & Montecasino Boulevard, Fourways 2055, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Fourways
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 7 Hotels in Fourways
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Montecasino 4*
Number of rooms: 194
Official Description (provided by the hotel):
Southern Sun Montecasino, Johannesburg Bold, glamorous and undeniably spectacular, Southern Sun Montecasino brings together modern convenience and old-world Venetian elegance with ease. This Tsogo Sun hotel was inspired by the 15th-century villa of Palazzo Corsini that lies on the slopes between Gianicolo and Tiber River in Italy. With a host of modern facilities and a convenient location within the Montecasino Entertainment & Gaming Complex, you are sure to be swept away from the moment you step inside the impressive lobby of this memorable hotel. ... more   less 
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Also Known As:
Southern Sun Montecasino Hotel Fourways

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