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“Not Up To Standard”

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Holiday Inn Express Suites Airdrie
Ranked #7 of 9 Hotels in Airdrie
Certificate of Excellence
Reviewed April 8, 2013

We stayed at the Holiday Inn Express in Airdrie for one night in March of 2013. We chose this hotel for two reasons, location (access to the highway) and it is pet friendly. The location was good as we were able to arrive and depart very easily. However, the stay was nothing to write home about.

We arrived later in the evening and there was no one at the front desk, although someone came from the back quickly when summoned. Check in was quick, but by the time we had gone back to park the car and come in the front door the counter person was gone again and we didn't see another staff member until later the next day.

Cons:

Our room was mostly clean, but very dated.
We had stated that 4 people were staying in the room with 2 beds but not enough towels were left for us and we had to go round up some more.
The beds are tiny and not comfortable. No one had a good rest.
We were in a pet friendly room and you could tell that other, not very well trained, pets had stayed there previously. When charged extra for having a pet you would think that your room would get a bit of an extra cleaning if needed.
There was a small kitchenette, but no bottle opener. Why?

Overall it was a fine stay, but I wouldn't recommend anyone stay here. There are many better options within a short drive.

  • Stayed: March 2013, traveled with friends
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Thank Raeleanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmairdrie, General Manager at Holiday Inn Express Suites Airdrie, responded to this reviewResponded April 11, 2013

Thank you very much for the candid review. I apologize that your stay was not up to your standard; however you have given us great feedback to work with our staff on improving our service and product. Generally, our new Simmons Granville Terrace Queen and King sized beds receive high praise from our guests and I can take this feedback to the manufacturer to help improve product satisfaction. We welcome the opportunity to serve you again.

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125 - 131 of 192 reviews

Reviewed March 11, 2013

The room was very clean and relatively modern, but perfect for the price. The staff especially Tanya were courteous and helpful. Would stay here again. Breakfast was included in the price. It was OK, nothing special, but adequate.

  • Stayed: March 2013, traveled with friends
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Thank Astrid C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmairdrie, General Manager at Holiday Inn Express Suites Airdrie, responded to this reviewResponded March 18, 2013

Thank you so much for the wonderful review. The staff loves to hear the feedback, especially when an individual is noted for the exceptional service. You will be happy to know that Tanya started a new position of Guest Service Manager today at one of our sister properties. I look forward to seeing you again soon and delivering continued service excellence.

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Reviewed March 3, 2013

While driving home, we stopped here over night. There was myself and my 3 daughters (2, 6, 8). The room was clean, large and was equipped with a fridge and microwave. I especially like having access to these things when I travel with a toddler that likes milk warmed before bed. The location was very easy to access and just 10 minutes north of calgary. We had a fun time in the pool and on the waterslide. The water was comfortable and the waterslide was very quiet, unlike some hotel waterslides. The hot tub was a nice addition to the stay after a long drive. We stayed on a friday night and we were the only ones in the pool for an hour. The breakfast was basic, but good and they give you coffee cups to-go so you can take one on the road. The breakfast room was clean and the attendant very helpful when I couldn't get the pancake machine to work. We will stay here again.

  • Stayed: March 2013, traveled with family
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Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmairdrie, General Manager at Holiday Inn Express Suites Airdrie, responded to this reviewResponded March 5, 2013

Thank you for the wonderful review. We are grateful for the nice comments regarding the staff and the facilities. These detailed comments will definately help a first time visitor to Airdrie when deciding on where to stay, so we truly appreciate it. We hope to see you again very soon.

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Reviewed February 22, 2013

This is a very nice Holiday Inn Express. The nicest thing about this hotel is its people. The night clerk was extremely nice and efficient, and even recognized me from a previous visit. The rooms were large and clean. The breakfast was good and had a large variety. On one of my last visits, I had to drive through a snow drift to get into the hotel parking lot and my little rental car got stuck. The young lady at the desk ran out and helped me dig out to get into the parking lot. This was above and beyond any level do service I would have expected. Great staff.

Stayed: February 2013, traveled on business
Thank garymeth5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmairdrie, General Manager at Holiday Inn Express Suites Airdrie, responded to this reviewResponded February 25, 2013

Thank you so much for the wonderful comments. The staff loves to hear when they have done a great job. I have particularly congratulated the girls at the desk for going above and beyond. We couldn't pin point which employee it was, as a few of them have assisted guests in the past few snow storms. This warmed my heart even further. Thanks again for the review and we look forward to seeing you again very soon.

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Reviewed February 5, 2013

this place was a nice place, the elevator was very slow, the front deck people were not very helpful, the pool was ok but it closed at 10pm would have been nice if it was open later because there were kids in it amost right up untill 10pm so it was hard to relax. The rooms were nice but a bit pricey for what you get...... all in all it was a great place.... front desk people could be more friendly..

chad

Room Tip: king size bed room was nice...looks just like the pictures on web site
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  • Stayed: February 2013, traveled as a couple
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Thank chad454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmairdrie, General Manager at Holiday Inn Express Suites Airdrie, responded to this reviewResponded February 7, 2013

Thank you for you comments. We will be using this review during our next Front Desk meeting as a means of training. I also apologize if the pool was busy. During the winter months we are very busy with Hockey teams on the weekends as this is a major selling point for the kids to enjoy themselves. The other 90 percent of the year the pool is actually under-utilized. This is also probably why the elevator seemed slow. I hope that we may see you again soon and that you will be able to relax and enjoy all the amenities.

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Reviewed February 4, 2013

Stayed here middle of December 2012 for work for two nights.
It was a great stay (right off the highway, so if you are a very light sleeper bring earplugs). They gave us a chocolate bar each on check in. I had a normal room with two queens, desk, chair, sofa/chair, small table, a flat screen (I think), pretty good internet (LAN and wifi). The bed was very comfortable, but the A/C was kind of finicky, lots of pillows. The bathroom was very clean, lots of hot water in the tub/shower combo. The blinds didn't close all the way, the door/hallway is thin/loud.
Breakfast was great, sausages, eggs, bread, bagels, yogurt, juice, cereal, milk, fruit, muffins.
I would definitely stay here again.

  • Stayed: December 2012, traveled on business
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Thank brittanyncomet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmairdrie, General Manager at Holiday Inn Express Suites Airdrie, responded to this reviewResponded February 7, 2013

Thank you for all the positive feedback. We are glad you enjoyed the chocolate bars, our way to say thank you for being a Priority Club member. We love hearing all the wonderful comments and the staff were very happy to put this on the wall for everyone to see. We hope that you will come back and stay with us the next time you are here for work, or even if you want to get away and do a little shopping at Cross Iron Mills Mall.

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Reviewed February 4, 2013

This hotel is ideally located just off Highway 2. It was super clean, very quiet, the pool area was great. We had a 2 queen bed plus pull out couch suite. The beds were good but the pull out couch was awful. The breakfast wasn't great, the quality wasn't there and they kept running out of stuff. Overall a good stay, we have 3 kids under 10 and they had a great time (other than the couch bed).

Stayed: February 2013, traveled with family
Thank JeffFr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmairdrie, General Manager at Holiday Inn Express Suites Airdrie, responded to this reviewResponded February 7, 2013

Thank you very much for your comments. We take customer comments very seriously and our Maintenance department will have a look at the sofa bed and if it is damaged, they will either fix it or replace it. Please note that we follow very strict Holiday Inn Express standards for the breakfast bar and therefore every item is the same regardless of which location you stay at. Please also keep in mind that no other limited service brand offers such an extensive variety of buffet breakfast items at no additional charge. I am very happy that the kids enjoyed the pool and we hope to see you again soon.

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Additional Information about Holiday Inn Express Suites Airdrie

Address: 64 East Lake Ave NE, Airdrie, Alberta T4A 2G8, Canada
Phone Number:
Location: Canada > Alberta > Airdrie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in Airdrie
Price Range: $86 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Suites Airdrie 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Airdrie Hotel Near Calgary Offers Easy Access to City Located in a quiet suburb minutes north of Calgary, the Holiday Inn Express Hotel & Suites of Airdrie - Calgary North features quality amenities and a passionate staff. This hotel near Calgary International Airport (YYC) offers easy access to the attractions and businesses of downtown Calgary and Airdrie, Alberta. Our hotel's guests benefit from the convenient location near local attractions like Nose Creek Valley Museum and Woodside Golf Course. You can shop at Towerlane Mall or downtown Calgary minutes from the hotel, visit Airdrie Twin Arena for a hockey game or enjoy the local culture presented at Bert Church Live Theatre. Business travelers lodging at this hotel near Calgary are a short drive from Alberta's agricultural sector, PIC Canada, Transcanada Pipelines, Ltd., Condillo Foods, many Calgary corporations and other businesses in downtown Airdrie. Our hotel's amenities include 995 sq. ft. of meeting space as well as a 24-hour business centre. Unlike other hotels in Airdrie, our hotel provides the amenities you deserve, from a free hot breakfast bar to an indoor, heated pool with a water slide and hot tub. Each room is equipped with a triple-sheeted bed, a TV with on-demand movies, a microwave, a fridge and a large workspace with free high-speed Internet access. Call today to reserve your room at the 100% nonsmoking Holiday Inn Express Hotel & Suites of Airdrie. ... more   less 
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Also Known As:
Holiday Inn Express Suites Airdrie Hotel Airdrie
Holiday Inn Airdrie
Airdrie Holiday Inn
Holiday Inn Express Airdrie
Holiday Inn Express Suites Airdrie Alberta

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