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“Best Beds We Found From Jasper to Waterton And In-Between”

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Heritage Inn & Suites
Ranked #5 of 10 Hotels in Brooks
Reviewed August 17, 2013

Lobby was a little rough. Staff was a little rough. The room was clean, adequately furnished. The beds were the best we found in our trip throughout Alberta. Very surprised but very grateful. The oder from the feed yards west of Brooks was spectacular. I've smelled some fairly disagreeable communities over the years, from steel smelters, chicken growing facilities, oil refineries, fish processing plants, hog farms, smog infested valleys of So. California, etc. etc. Nothing I've ever encountered anything like we did as we left this motel in Brooks. Four of us very nearly vomited before we got way from town. What a shame. I'm not surprised the motel seemed a little edgy, the folks that have learned to live in that environment have got to be something akin to super-human. Hat off to you all!

Room Tip: Take some Vick. A little dab under your nose might work.
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  • Stayed: July 2013, traveled with friends
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Thank DeLoss C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageInn_11, General Manager at Heritage Inn & Suites, responded to this reviewResponded August 29, 2013

Dear Guest,

Thanks so much for taking a moment to comment on your recent stay. We believe you may have been a guest at the Heritage Inn Hotel and Convention Centre next door but value your comments just the same. We do have very comfortable pillowtop mattresses at both the locations and are glad that you enjoyed them. There are renovations planned for both the lobby and guest rooms at the Heritage Inn Hotel and Convention Centre in late 2013 or early 2014. The Heritage Inn and Suites is a newer property and has a modern bright and spacious lobby.

Regarding the intense smell from the feedlots, we are thankful that this only happens a few times a year.

Again, thank you for taking the time to reflect on our services and we hope to see you again in the future.

Eric Deringer
General Manager
Heritage Inn Hotel & Convention Centre/ Heritage Inn and Suites
Brooks, Alberta

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48 - 54 of 65 reviews

Reviewed August 12, 2013

We had a wonderful stay at this hotel. The room was excellent and very clean. The staff were so helpful and very courteous. The housekeeping staff kept our room clean, our belongings were respected. We will definitely stay there again.

Room Tip: We rented a two bedroom suite and it was excellent. We didn't have to run between rooms. It was...
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  • Stayed: August 2013, traveled with family
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Thank Judy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageInn_11, General Manager at Heritage Inn & Suites, responded to this reviewResponded August 29, 2013

I appreciate that you have taken the time to comment on your recent stay with us here at the Heritage Inn & Suites in Brooks. I will be sure to share your compliment regarding the high level of service and your observation on how clean your room and the property was, with all the staff.
The Two Bedroom Suite provides excellent value for large families and I am glad you found it wonderful!!

Thank you for the great rating of our services!!

Eric Deringer
General Manager
Heritage Inn & Suites
Brooks, Alberta

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Reviewed August 6, 2013

Stayed for three nights for a wedding. The room was clean and the staff were friendly. The free breakfast was fine. Breakfast had cereal, bread and bagels, coffee, juice, French toast and scrambled eggs. We ate lunch at the adjacent hotel. The burgers and wraps were good. The wedding reception was also at the adjacent Heritage Inn Convention centre. The food was fine. Would go there again.

  • Stayed: August 2013, traveled with family
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Thank Christopher R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageInn_11, General Manager at Heritage Inn & Suites, responded to this reviewResponded August 13, 2013

Dear Guest,

I appreciate the time you have taken to let us know how we did during your recent stay at our Heritage Inn & Suites. I was glad to read your positive comments about your accommodation and the services we provided. It was also wonderful to hear you enjoyed the wedding at our Convention Centre location next door and your meal in Seasons Café & Eatery. I will be sharing these comments with our staff from both locations and truly appreciate you posting your enjoyable experience

We hope to see you again the next time you are in our area! Thank you.

Sincerely,

Eric Deringer
General Manager
Heritage Inn & Suites
Brooks, Alberta

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Reviewed August 5, 2013

Road trip to Dinosaur Provincial Park with an overnight stay at Heritage Inn & Suites. Not to be confused with Heritage Inn Hotel and Convention Centre. We arrived just before 7 p.m., and were warmly greeted by Carl. Ample parking out front and easy access to our room thanks to a luggage cart. The room was spacious for us (2 adults, 2 kids) with a large bathroom, utility closet with hangers and a coffee station with a good sized in-room fridge.

We had a quick swim in the indoor pool. My kids are 10 & under so the pool was just right. There was also a hot tub and fitness area. After swimming, we went to the restaurant next door called Seasons but it had just closed for the night. We ended up at Gus' which had a large menu specializing in pizza. Our various choices were all pretty mediocre and laden with salt. The pizza offered as a 2-for-1 deal was expensive ($25 for a 10", but you get two(!!) or $5 off for one). Small town dining can be a challenge at times. We should have just gone to McDonald's. The food would have been just as unpleasant but it would have at least been cheap. We had a restful sleep, complimentary breakfast in the lobby, another swim before showering and checking out. I would absolutely return. In fact, I'm planning a return trip to Dinosaur P.P. soon and will stay here again.

  • Stayed: August 2013, traveled with family
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Thank PostfromAway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageInn_11, General Manager at Heritage Inn & Suites, responded to this reviewResponded August 8, 2013

Dear Guest,

Thank you for taking the time to post your thoughts regarding your recent stay at the Heritage Inn & Suites Brooks! I appreciate your feedback and comments. I am pleased that you found our rooms quiet and spacious and that you enjoyed our Complimentary Deluxe Breakfast! I will definitely pass along your comments on the friendly service that our staff provided your family during your stay with us

On your next visit to Brooks I suggest you try our Fossil Safari Package that includes a Snack Pack for a Family of 4, the Fossil Safari at Dinosaur Provincial Park, Entry into the Field Station, Elite Double Room and breakfast!

Sorry that you missed the meal in our Season’s Café & Eatery/Lounge and could not find a satisfying meal elsewhere. We do have a great menu that you can hopefully check out on your next stay.

Thank you again for your comments and the wonderful rating!!!

Eric Deringer
General Manager
Heritage Inn & Suites

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Reviewed July 25, 2013

We stayed for one night on July 24/13. Check in was quick and the desk clerk was very nice and friendly. We had a room, 210, with two queen beds. The room was large...not fancy but very clean. Great pillows and pretty comfy bed. Continental breakfast in the morning was the usual baked goods, fruit, yogurt, along with omelets and French toast that was pre-made that you had to microwave. It was tasty and certainly was adequate. We enjoyed our Tay and would recommend it again. Free wi fi also!

  • Stayed: July 2013, traveled with family
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Thank potteryferret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageInn_11, General Manager at Heritage Inn & Suites, responded to this reviewResponded July 30, 2013

Dear Guest,

We appreciate your feedback and comments on your recent stay with us. We are pleased that you found our beds & pillows comfy and our breakfast tasty and adequate!! I will definitely pass along your comments to our staff for their friendly and efficient service! We look forward to serving your family again next time you are in Brooks!

Thank you for taking the time to contact us!

Eric Deringer
General Manager
Heritage Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2013

If you are looking for a GREAT hotel in Brooks, this is the one for you! From the moment I walked in the door, I was treated to excellent customer service and fantastic accommodation. I travel for business and have stayed with them a couple of times now, each time that I have arrived, they have remembered who I am, and arranged my stay so that I always am in the same room when I stay. This makes me feel like I am coming home, and the staff are FANTASTIC!! Best rates in town, and they often have specials available throughout the year. They go the extra mile to make sure that my stay was beyond my satisfaction. I recommend it to all of my family and friends. THIS PLACE IS A MUST STAY IF YOU ARE IN THE AREA!

Room Tip: Rooms on the street side of the hotel have less light pollution. No flood lights to shine in the win...
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  • Stayed: June 2013, traveled on business
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Thank Savannah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageInn_11, General Manager at Heritage Inn & Suites, responded to this reviewResponded July 26, 2013

Dear Guest,

Thank you for the wonderful comments on your recent stay at our Heritage Inn & Suites Boutique Hotel in Brooks. There were smiles all around as we read it. We take pride in providing top service, quality and value! Many thanks for recommending us to family and friends that are staying in the Brooks area. We look forward to accommodating and serving you on your next visit!

Thanks again and we appreciate that you have taken the time to tell us how we did!

Eric Deringer
General Manager
Heritage Inn & Suites
Brooks, Alberta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

Upon returning from a trip to the west coast and not having booked a hotel in calgary during stampede week for our return, we were forced to move outside the big city borders in search of overnight accommodation. Through "booking.com" we discovered this little gem which more than met our needs. It was immaculate, modern ( with the exception of the tv, which was still fine but not a LCD which so many of us are now accustomed to), with a pool, hot tub, work out facility, and a lovely little continental breakfast - not to mention our own little kitchenette with dishes, cutlery, microwave, fridge! The hotel operator / staff was very friendly and courteous, which was really the icing on the cake. Unbelievable price of $113. + taxes!

Room Tip: Note:. It is not a full restaurant, just a continental breakfast which was very good.
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  • Stayed: July 2013, traveled with family
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Thank Dawn H H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageInn_11, General Manager at Heritage Inn & Suites, responded to this reviewResponded July 11, 2013

Dear Guest;

Thank you for the great review of our Heritage Inn & Suites property in Brooks! We appreciate the time you have taken to let everyone know how delighted you were with our property and services and the value you received! Thanks again for staying with us and we look forward to accommodating you in Brooks on future trips though our area!

Eric Deringer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Inn & Suites

Address: 1239 2 St W, Brooks, Alberta T1R 1P7, Canada
Location: Canada > Alberta > Brooks
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Brooks
Price Range: $102 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heritage Inn & Suites 3*
Number of rooms: 61
Official Description (provided by the hotel):
Our boutique-style hotel in Brooks, AB, the Heritage Inn & Suites features contemporary décor and upscale amenities in a 100% smoke-free environment. Our professional staff will ensure a pleasurable and stress-free stay, whether you’re here for an important meeting, a romantic getaway, or a family excursion. Enjoy our complimentary deluxe breakfast buffet with your stay! ... more   less 
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Also Known As:
Heritage Inn & Suites Brooks, Alberta

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