This was quite possibly one of the worst run hotels I have ever stayed in. The property and room were quite nice however, the service was laughable.
I arrived at 6pm after a 6 hour drive with 3 hungry and tired children to be told our room was not ready yet. The cleaner was busy talking to the receptionist and obviously cleaning rooms was not a priority. After a 20 minute wait we were allowed to unload into our room. After getting the kids fed and cooled off we decided to head down to the pool where there were several other young families as well as 4 young adults who were dominating the pool, slide and jacuzzi areas. After they left I went to the lobby to get some towels (there were none in the pool area as we had been told) and found the young adults chatting with the receptionist. I discovered they were not guests at the hotel but rather the receptionist's boyfriend and his friends. Things did not improve at breakfast. It was a Monday morning and the hotel was obviously not prepared. They advertise a hot and cold breakfast between 6 and 10 AM. We arrived at 8 AM and found nothing was available except toast and cereal. There was a waffle maker, but the charming (LOL) cleaner told us they were out of batter. Other guests had complained as the previous day yogurt, bagels, and fruit had all been available.
This hotel was completely unprofessional and not worthy of carrying the Ramada name. On business I stay not only at Ramadas but also others quite comparable - Holiday Inn, Hilton Garden, Best Westerne tc. and without a doubt this was well below expectation. The apparent indifference of the manger, Sheri Plachner, was astounding considering we were paying $189 for our room. I realize that this is not how all Ramada Inns are run, but I thought I should pass on that this particular hotel was an awful place to stay.
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- Also Known As:
- Ramada Inn And Suites Drumheller Hotel Drumheller
- Ramada Inn Drumheller
- Ramada Drumheller Hotel & Suites Alberta
- Ramada Inn Hotel Drumheller
- Drumheller Ramada