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“Wonderful Weekend!”

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Heartwood Inn and Spa
Ranked #1 of 9 Hotels in Drumheller
Certificate of Excellence
Calgary, Canada
2 reviews
“Wonderful Weekend!”
Reviewed November 12, 2012

We just spent a very enjoyable weekend at the Heartwood! We were looking to get away from the day to day crazy pace of our lives and this was just wonderful. I found the Inn through the Rosebud Theater website, and was drawn in by the fact that we would not only be able to enjoy a lovely dinner and show, but that we could also enjoy some spa services at the same time. We booked pedicures and massages, and found both to be very nice. Patrice and Zeke are very welcoming, and always ready to chat and share a story or a laugh. And as mentioned in other reviews, the French Toast breakfast was amazing!!! Our room, the Upper Turret, was really lovely, and the jetted tub was a nice way to relax. We would stay again in a heartbeat! Thank you for a wonderful 'escape'.

  • Stayed November 2012, traveled as a couple
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Helpful?
Thank Terryray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, April 18, 2013
Thank you so much for your kind review. The Upper Turret is one of our most popular rooms, maybe the king bed, maybe the big jetted tub or fireplace. Whatever - people love it. Hope to see you again soon. Rosebud is doing some great plays this year.
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344 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
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  • Any
English first
Drayton Valley, Canada
Level 2 Contributor
5 reviews
Reviewed November 4, 2012

I have had the chance to go to the Heartwood Inn and Spa twice now ..i went for the Rosebud theatre package ..............and i am in love with the Inn. The rooms are sweet, homey,comfortable and very clean. Staying at a Innn i was unsure for i always stayed at a hotel but Zeke and Patrice are very helpful and kind and made the experience more enjoyable. Zeke even offered my daughter and I room if the fog didnt lift ..........no charge.....fog lifted and we got on our way. It is the kindness of them both that is appreciated and we are grateful for finding this hidden Jewel, for this Inn will help us create alot of memories yet to come. The french toast that Zeke makes is mouth watering and soo good.

  • Stayed November 2012, traveled with family
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Helpful?
Thank julie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, November 7, 2012
Thank you for your review of the Heartwood. We like to think this is a great place for family reunions and 'getaways' but add in Rosebud tickets and really it just doesn't get any better. I am so excited about Rosebud's roster for 2013 - some Neil Simon, and my favorite Christmas story "It's a wonderful life". You may have to come back a few times next year lol. Patrice Wolf owner.
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Williams Lake, Canada
1 review
Reviewed October 21, 2012

Had the pleasure of staying at the Inn. The Inn is unique and comfortable and the hosts make you feel very much at home and welcome. Each of the rooms have their own special appeal and include all the amenities one needs, including a place to sit outside,weather permitting. The location is within an easy walk to Town, restaurants and shopping and Zeke and Patrice are helpful with any information you may need for sightseeing and day trips. I would recommend the Inn to all travelers, especially those that are interested in a more personalized and unique experience.
Monika M,

  • Stayed October 2012, traveled with friends
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Helpful?
Thank Monika M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, November 7, 2012
Thank you Monika for writing a review. We work hard to make our guests feel like 'family'. Hope you'll be out again next year. Patrice and Volker Wolf
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Williams Lake, Canada
1 review
Reviewed October 21, 2012

Found this Inn to be the perfect centre of operations for a few days of touristing in the Drumheller area. Shared a large cozy room that had a very comfortable Queen bed and pull out, along with a fireplace and ensuite with large jacuzzi tub; perfect for relaxing at the end of the day. Patrice and Zeke were gracious hosts who gladly shared a wealth of information about what to see and do in the area.

  • Stayed October 2012, traveled with friends
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Helpful?
Thank LSchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, November 7, 2012
Thanks for the positive review, trip advisor is our very best 'word of mouth' advertising. Much appreciated! Patrice and Zeke
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Kelowna, Canada
2 reviews
Reviewed October 20, 2012

Very much enjoyed my second stay at this charming Inn and will be back! The Inn has a warm and welcoming atmosphere with a lovely assortment of rooms and amenities. The hosts, Zeke and Patrice, were wonderful; a great source of information and very entertaining. Zeke's stuffed French Toast for breakfast is an extra special treat. A truly delightful place to stay to explore and enjoy the Canadian Badlands and Drumheller Valley.

Room Tip: For a solo traveller, I found the Dormer room was perfect.
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  • Stayed October 2012, traveled with friends
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Helpful?
Thank Andrea A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, November 7, 2012
Thank you for your very kind review. It's special people like you that make our job so enjoyable. Look forward to seeing you again next year for your family reunion.
best regards, Patrice and Volker
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kamloops
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 18, 2012

Website misleading,overpriced,service poor.
Asked for ice and it took 30 minutes to get some. Did not compare to website at all. According to website,there should have been a bottle of wine in the room (special incentive),should have had coffee brought to the room in the morning instead we went into the main house and had breakfast, that we thought was included in the price, at a table that wasn't the cleanest I've eaten at.
There is minimal seating to sit and watch TV unless you like watching from your bed.Not sure when photo on website was taken.
We were very disappointed and certainly wouldn't go back or recommend it to friends.

Room Tip: Not having seen any other rooms and not impressed with any of it, unable to recommend any specific r...
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  • Stayed October 2012, traveled as a couple
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Helpful?
Thank jimmabee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, October 19, 2012
Thank you for taking the time to write your review. I apologize that our service was not up to our usual standards. As a family run business, during the off season we sometimes find the hotel booked solid mid week that catches us short staffed and unable to deliver the exemplary service people have come to expect. That is why when you booked a last minute getaway you received a discount on the room. We agree the ice was delivered too slowly unfortunately we ran out and Zeke had to run to the store to purchase some. Zeke was happy to cook you his french toast breakfast even tho the kitchen and dining room were closed that day. I hope you enjoyed it. Our complimentary freshly made coffee is always available in room - but you need to call the front desk to order it. We do offer a freey bottle of wine with a Trip Advisor coupon - which you did not mention. We also offer a bottle of bubbly if it's your birthday week - but you didn't menitoned that either. We are currently interviewing for new staff so this does not happen again.
sincerely, Patrice Wolf owner
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England
Level 4 Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed October 12, 2012

We stayed here for our first couple of nights in Canada following a transatlantic flight. We were made to feel very welcome and given a cold beer each :-)

Our room was very clean and comfortable and the spa bath a wonderful luxury. It was so good that on our one full day there we didn't get out until mid afternoon. We slept well and wound down for our subsequent trip to Waterton and across to Vancouver Island.

Wifey tried some of the spa services and enjoyed them.

Breakfast was yummy when available.

Would've got 5 stars except for breakfast not being available one morning (we were only told that in the morning) and Zeke's occasional grumpiness.

  • Stayed September 2012, traveled as a couple
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Helpful?
Thank Thunderace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pzwolfDrumheller, Owner at Heartwood Inn and Spa, responded to this review, October 13, 2012
Thank you for your candid review of the Heartwood, soooo close to a perfect score. We will try to earn those 5 stars the next time you visit. Hope the rest of your stay was a memorable one. Sincerely, Patrice Wolf owner
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Additional Information about Heartwood Inn and Spa

Property: Heartwood Inn and Spa
Address: 320 Railway Ave E, Drumheller, Alberta T0J 0Y4, Canada
Phone Number:
Location: Canada > Alberta > Drumheller
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #1 of 9 Hotels in Drumheller
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Heartwood Inn and Spa 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
Welcome to the Heartwood Inn and Spa, Drumheller, the heart of the Canadian Badlands; home to the Royal Tyrrell - the finest dinosaur/fossil museum in Canada. Our rooms (some kid and pet-friendly) are luxuriously appointed and all have private en-suite bathrooms. For a romantic getaway imagine double-sized jetted tub, bubble bath, fireplace, chocolates and champagne. The Heartwood has two guest houses for families or groups: the Chancel with three beds, full kitchen, big back yard and bathroom with jetted tub. Our completely equipped Vacation Bungalow (located just across the street from the hotel), has a large yard, off-street parking, firepit and barbeque. Make the Heartwood Inn and Spa your choice for those special occasions - small weddings, anniversary parties, corporate retreats, family reunions, Spa Getaways and more... ... more   less 
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Also Known As:
Heartwood Inn And Spa Drumheller, Alberta

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