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“Do not stay st this hotel!”

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Econo Lodge Inn & Suites Drumheller
Ranked #8 of 9 Hotels in Drumheller
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Do not stay st this hotel!”
1 of 5 bubbles Reviewed September 15, 2012

I booked a "suite" at this hotel to find out that they don't actually have suites just a room with a fridge. I said this was not acceptable and they charged me one night for not canceling 24 hrs ahead. The hotel is very dirty in a scummy part of downtown. I would recommend staying away from any Econolodges...very poor customer focus.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
1 Thank Croskewich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manish_Econolodge, General Manager at Econo Lodge Inn & Suites Drumheller, responded to this review, November 1, 2012
Dear Guest,

Our suite configuration descriptors are provided and approved by Choice Hotels. We have three suites. Two are "One Room" suites - and one "One Bed Room Suite".

"One room suite" contains One queen bed and one sofabed separated by a partial room divider.

One bed Room Suite has - One separate bed room with 2 queen beds, one full kitchen, one sofa bed and one futon in the living room.

The above is clearly described in our listing.

We provided you an upgrade of 2 queen beds which you accepted and then later on decided not to stay. We always try to accomodate our guests.
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186 reviews from our community

Traveler rating
    52
    56
    33
    17
    28
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Calgary, Canada
Level Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 bubbles Reviewed September 12, 2012

This Lodge, Inn and Suites is, as one reviewer noted, really a motel and would not be our first choice ever. It was a place out of the rain. Rooms are small and dispite a fairly recent upgrade, are dated. The room was decently clean but offered little else in terms of its location to any amenities in town. Not having any hot water for a shower did nothing to enhance my stay. The only thing this place has going for it is the manager who was very engaging, friendly and helpful making numerous phonecalls for dinner and entertainment arrangements. Taxis were readily available )never more than a 5 minute wait) and relatively cheap at this time of year - maybe a different story mid-summer. We definately had the overflow camping here.

  • Stayed September 2012, traveled with friends
    • Value
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Helpful?
Thank TravellerJJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manish_Econolodge, General Manager at Econo Lodge Inn & Suites Drumheller, responded to this review, September 15, 2012
Thank you for your review. I wish you had called me about your hot water issue. I remember you telling me at the time of checkout. As a courtesy I gave you and your friend both a 10% off. Yes our motel is old, and we cannot make it new, but we have put in lots of money to upgrade the same.
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Travelers are raving about these Drumheller hotels

Edmonton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed September 11, 2012

I had originally booked 2 nights at this motel and called a couple days prior to cancel the 2nd night. The lady I spoke with confirmed it was cancelled however upon my arrival I was told I needed to call booking.com to make the cancellation.
1st impression of this motel was terrible, it's old; run down and the lobby furniture appears to be from the 80s, however if it was clean I probably woiuldn't mind but it wasn't. The lobby had a very unclean smell and the fact that they had a sign up advertising that they were "bed bug free" was a bit concerning.
The stairs leading to the 2nd floor rooms were dark and unstable and not properly lit almost causing my mother to fall. The room itself seemed tidy/clean until pulling back the covers revealing dirt or something under the sheets. The chain lock on the door was busted off so we were not able to lock that.
The motel offers a free continental breakfast in the morning, we found that their was little choice. There was no fresh fruit, no hard boiled eggs and the area itself was just untidy.
I would not stay at this location ever again....in fact this is not the first bad experiance I've had at an econo lodge and in the future will never stay at another econo lodge again.

  • Stayed September 2012, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank ivy1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manish_Econolodge, General Manager at Econo Lodge Inn & Suites Drumheller, responded to this review, September 15, 2012
Dear guest,

When you make reservations through third party websites, any changes to your reservations are required to be done through them, not through the hotel. Next time please check with the booking agency what their policies are, rather than blaming us and then trying to find faults in the motel to satisfy your anger.
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Fredericton, Canada
Level Contributor
120 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed September 5, 2012

We stayed here on a family outing to the Tyrrell dinosaur museum and area. Do not be put off by the location, which is typical of an older downtown property. We arrived on our motorcycles and were very well received and hosted. The rooms are clean, tidy and in good order. On a very hot day, our a/c easily kept pace with the cremating heat outside. The breakfast next morning exceeded all of our expectations, with a fine variety of food, served up in a clean and homey setting. We would recommend this property to anyone in the Drumheller area and would definitely return again.

Room Tip: We stayed in the upstairs section which was a bit quieter.
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  • Stayed July 2012, traveled with family
    • Value
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Helpful?
Thank PKinNB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manish_Econolodge, General Manager at Econo Lodge Inn & Suites Drumheller, responded to this review, September 15, 2012
Thank you for your review. Hope more travellers are like you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed September 3, 2012

Should have clued in when we pulled in the lot and saw how run down the place looked. The office was dirty and the breakfast room was cluttered. The room was dark and dirty and smelled awful. The shower curtian was full of mold. The bathroom counter had dark stains running down the front. Didn`t look like the rug had been vacuumed in ages. We found pills and what looked like a tooth on the floor. The airconditioner had so much dirt and dust in it I was afraid to turn it on. The lock on the door was hanging on after it looked like the door had been kicked in at one time.
Horrible place and I am suprised it is a Choice Hotel! Would never consider staying here again. The cost of this place with no ammenities was the same as a very nice hotel anywhere else.

  • Stayed August 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Gennie099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manish_Econolodge, General Manager at Econo Lodge Inn & Suites Drumheller, responded to this review, September 15, 2012
Dear guest, when you come to a small tourist place to stay in Econolodge, please leave your 5star expectations at home. Please don't take somebody's anger at our motel. Rather than founding faults in a place try to enjoy. Majority of our guests like what we have.
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Edmonton, Canada
1 review
4 of 5 bubbles Reviewed August 27, 2012

We had nice time in the hotel stay on our weekend visit to Drumheller. Nice rooms, Good breakfast, neat and clean kitchen, Neat and clean wash rooms. Good AC and large television. Good cooperative behaviour of room attendants and manager. We had good and nice sleep, morning was as fresh as i would have got up in our house.

Room Tip: Middle, First floor room.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rashiv L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manish_Econolodge, General Manager at Econo Lodge Inn & Suites Drumheller, responded to this review, August 28, 2012
Thank you for taking time to review your stay. It means alot for us and our guest who would stay in future.
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Calgary, Canada
1 review
5 of 5 bubbles Reviewed August 23, 2012

We had Superemely satisfying services, personalised services by manager and staff, family like feeling while our stay in Econo Lodge Inn & Suites Drumheller, Alberta. We had peacefull comfortable good night sleep. Big T.V., First class A.C., kitchen facilities, Would like to go again and recommed all to try once. Great. Thanks

Room Tip: Go by the advise of the Manager.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanjeevattri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manish_Econolodge, General Manager at Econo Lodge Inn & Suites Drumheller, responded to this review, August 28, 2012
Thank for your review and staying at our motel. We would see you and your family again in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Econo Lodge Inn & Suites Drumheller

Property: Econo Lodge Inn & Suites Drumheller
Address: 392 Centre Street, Box 1810, Drumheller, Alberta T0J 0Y0, Canada
Phone Number:
Location: Canada > Alberta > Drumheller
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #8 of 9 Hotels in Drumheller
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge Inn & Suites Drumheller 2*
Number of rooms: 54
Official Description (provided by the hotel):
The Econo Lodge Inn & Suites® hotel is a short five minute walk to downtown restaurants and shops, and provides convenient access to nearby attractions such as the Homestead Antique Museum, Royal Tyrrell Museum, the Drumheller Stampede Grounds and Reptile World Zoo.All guestrooms of this Drumheller hotel feature new microwaves, refrigerators,flat screen tv's with cable. Newly renovated bathrooms with new tubs, dual flush toilets and new tiles.Drumheller is located in the heart of the Canadian Badlands in Southern Alberta, and the Drumheller Valley offers hotel guests a wide variety of recreational activities amidst spectacular scenery. Located along the banks of the Red Deer River, Drumheller boasts a number of beaches, including nearby New Castle Beach.Premium amenities at this Econo Lodge hotel include:Free continental breakfast with upgrades such as oatmeal, apples, pastries, yogurt and 4 types of cereals;Free in-room wireless high-speed Internet access;Free local calls;Limited pet friendly rooms;All non-smoking rooms Ample on-site parking and free overflow parking on streets day and night.This building is part of the rich history of Drumheller. The current owners have spent close to $3m on renovations in the last 7 years they have owned it. Happy and satisfied guests is our motto. ... more   less 
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Also Known As:
Econo Lodge Inn & Suites Drumheller Alberta

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