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Best Western Plus Edmonton Airport Hotel
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723 - 728 of 820 reviews
Reviewed March 18, 2013

  • Stayed: March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
PWBatke, General Manager at Best Western Plus Edmonton Airport Hotel, responded to this reviewResponded March 29, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 18, 2013

The people at this hotel need to seriously re-evaluate the term "hot breakfast". Aside from the waffle machine, there were no "hot" items at all to be found in this "breakfast". There was stale white toast and a few random hard-as-rock croissants and buns. Some equally stale muffins and a big bowl of questionably runny yogurt. There were interesting radioactive-looking bright red packets of "jam" to accompany the stale white toast. No eggs, no bacon, no fruit. Not even a bowl of apples. The coffee was lukewarm and tasted like dirt. Seriously, the worst excuse for breakfast that I have ever seen.

Aside from that, the room was nice - a little dated, but comfortable. Heating and A/C worked properly and the shower was lovely.

  • Stayed: March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Elaine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PWBatke, General Manager at Best Western Plus Edmonton Airport Hotel, responded to this reviewResponded March 29, 2013

Dear Elaine E:

Thank you for your very frank and honest feedback about your experience at our hotel. Please know we are taking your comments to heart and are committed to making improvements.

We understand how important breakfast is to our guests and our goal has alway been to provide a high quality breakfast with a variety of food options. Obviously, we did not meet this goal during your stay. I have review your comments with our team and I'm pleased to inform you that effective Monday, April 1st we will be launching a new & improved complimentary breakfast that will be expanded to include hot breakfast items and a wider selection of fruits, breads, pastries and cereals. I apologize for the breakfast experience you encountered during your stay but I'm confident that you will find our new breakfast to be a marked improvement.

We do hope that we have another opportunity to better serve you. If I can be of any assistance, please do not hesitate to contact me.

Regards,

Perry Batke, CHA
General Manager

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Reviewed March 17, 2013

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
PWBatke, General Manager at Best Western Plus Edmonton Airport Hotel, responded to this reviewResponded March 29, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 16, 2013

Staff at this Hotel is Excellent I can always get a comfortable room even with a short Notice reservation, Would like the Restraunt open so i don't have to go out of the Hotel to Eat

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Louie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PWBatke, General Manager at Best Western Plus Edmonton Airport Hotel, responded to this reviewResponded March 29, 2013

Dear Louie L:

Just a note to thank you for your very kind words about our staff & accommodations. We have a great group of hospitality professionals who strive everyday to serve and delight our guests. I will be sure to share your comments with our entire team.

We hope to continue to be your hotel of choice in the Leduc - Nisku area. If I can be of any assistance, please do not hesitate to contact me.

Regards,

Perry Batke, CHA
General Manager

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Reviewed March 16, 2013

This is a very good location for me for business and if you decide to walk there are lots of resturants within walking distance of motel. Staff is exceptional to deal with. They are always pleasant and helpful. Rooms are always very clean

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PWBatke, General Manager at Best Western Plus Edmonton Airport Hotel, responded to this reviewResponded March 29, 2013

Dear John M:


Dear Maria F:

I would like to take this opportunity to thank you for your feedback about your recent stay at the Days Inn Edmonton Airport. We greatly appreciate your comments about our staff who are very committed to providing our guests with the highest levels of hospitality. Regarding our location, we agree with you and feel that our downtown location & proximity to many restaurants, shops & the Airport is a great benefit to our guests.

As well, as a business traveller I'm pleased to inform you that effective Monday, April 1st we will be launching a new & improved complimentary breakfast that will be expanded to include hot breakfast items and a wider selection of fruits, breads, pastries and cereals. We also just opened up an upgraded and well equipped Fitness Facility that we know is important to our guests.

We hope to continue to be your hotel of choice in the Leduc - Nisku area. If I can be of any assistance, please do not hesitate to contact me.

Regards,

Perry Batke, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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