We have stayed at this hotel before and it seemed ok. This time the service was THE PITS!
The reason we stayed was because the room rate was $99 which included a week free parking. We were there longer than that so thought it was cheaper to park there for the 2nd week.
The morning we were to leave (at 4:30am) the desk clerk was actually rude! We asked for a coffee while we waited for the shuttle to the airport (it was late and the clerk didn't care about that either) and he said we had to pay for it because it was before the "free" breakfast. Decided to wait to get one at the airport rather than give our money to the rude clerk.
When we returned after our trip, we arrived at 1am. We called the hotel and asked them to send the van to pick us up. (Think it was the same clerk). We waited for about 20 minutes, then called again. We waited 15 minutes more, and still no van. We finally went outside and asked a different van if he would drop us off and they said yes. I think next trip, we will park at one of the parking places to avoid the crappy service we received.
- Official Description (provided by the hotel):
- Only 5 minutes east of Edmonton International Airport. Stars Inn was built with all travellers in mind. With 115 rooms offering modern and sophisticated accommodations for all travel needs, with complimentary services like airport shuttle, parking, use of fitness facilities, indoor pool. Enjoy state-of-the-art golf in our virtual golf rooms. ... more less
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- Also Known As:
- Crystal Star Hotel Leduc
- Crystal Star Inn Leduc, Alberta