the place is good but not the staff. i was just asking how long it will take to open the pool and she said 5 mins . i call within half an hour and she said 30 mins more. i waited and waited for another half an hour and another hour she said a couple more hours but the problem the pool will be closed at 10 p.m so that means we can not go and use the pool anymore. so talked to the person who is at front desk to ask why she didnt tell me truth .so then i talked to the manager what the situation. instead the manager told me that i am harassing her staff and telling me to listen to her first instead of listening to the guest what the situation was.i was surprised the manager told me that way that i know im the one who is giving them a pay check for what im paying to stay in that hotel.so my kids was so dissappointed that day because the staff on that day is a liar.i recommend to the corporation to have more staff training about how to deal with their customer or guest as this kind of attitude is bad for the corporation.this incident happened Aug.26/12 around 430 pm.
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- Also Known As:
- Ramada Stettler Hotel Stettler
- Stettler Ramada
- Ramada Stettler Alberta