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“Good Food but POOR SERVICE!”
Review of Green Basil

Green Basil
Ranked #99 of 601 Restaurants in Burnaby
Price range: $20 - $25
Cuisines: Thai
More restaurant details
Restaurant details
Good for: Business meetings, Romantic
Dining options: Delivery, Reservations
Neighborhood: Marlborough
Vancouver, Canada
Level Contributor
24 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Good Food but POOR SERVICE!”
Reviewed June 27, 2013

I work in that area of town and I have been eating lunch at this place for the past few years. So, I have almost tried everything on their lunch menu and I should say that the food quality is good. Specially, the lunch special menu is good with a nice variety of dishes and the prices are very good for the portion. But I have had not so good experience with the service. The owner and the staff are not friendly at all. After many times that I have been eating there, the guy knows me very well but barely smiles. The staff are always rushed and want to get the bill in front of you before you are finished with your food. Decor is good but there are too many tables and chairs in such a small place and it can be very noisy during lunch time. Dinner menu is quite pricey for thai restaurant in Burnaby.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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82 reviews from our community

Visitor rating
    15
    29
    21
    10
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Toronto, Canada
Level Contributor
13 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Green Curry Chicken Mmmmmm”
Reviewed May 31, 2013 via mobile

Had dinner at Green Basil after it was reended by my hotel and I was really in Y&E mood for a green curry. It was amazing! And, I quite liked the decor and service. Price was a tad high (cuz I've had green curry just as good that cost half the price), but with the decor and service and the great good - definitely worth every cent.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank NorthernAccent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
211 reviews
98 restaurant reviews
common_n_restaurant_reviews_1bd8 83 helpful votes
“Loved the green papaya salad but...”
Reviewed May 13, 2013

We were here for lunch. The food was hit and miss. The yellow curry was delicious. The rice dish served in the hollowed out pineapple was mushy and odd. We had green papaya salad which was fresh and tasty. The satay was lovely and the accompanying peanut sauce was perfect. The vegetarian spring rolls were ok-we have had better. The service was abrupt bordering on rude. Our server continually asked if we needed anything else-not because she cared but because she seemed to want us to leave. I am unsure as to whether I would return to this restaurant.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Melody P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burnaby, Canada
2 reviews
“horrible service”
Reviewed April 26, 2013

Horrible horrible service. I went there once before and it was bad and I thought id give it another try yesterday but it's still so bad! the food is really good.. service terrible. it was an older Asian lady (always have her hair up and never have a smile).. even my brother warned me not to go there because the service is horrible. I accidently ordered the wrong thing and I wanted something else.. majority of people would take it back and make the new one for the customer (I order over 5 items) but nope,, she strongly said "you ordered this one" so make it seems like I must take responsibility for my actions.. ok.. I let that go.. then.. I told her at the beginning there was an order that was for take out.. when its almost done she told me that Ii was coming (to the table).. and I mentioned I told her it was for take out (she made a mistake).. she makes a grumpy face and said 'u know what you ordered?' as if I didn't say that at the beginning and she makes it seem like im stupid and it was such a hassle for her now to make it a take out order.. THEN when the bill comes.. she counted the money in front of us as if she thinks that we underpay.. wtF?? I never ever seen any waitress count money in front of the customer at the table like that AND she had a grumpy unsatisfied tip face.. wow.. I felt like all she cares was money money money and no service at all.. never ever go there again.. I love eating thai food.. but this one is out of my list for good and so is all the people I know..there are better thai food, better price and better service else there..

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank hello t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burnaby, Canada
Level Contributor
2 reviews
“"In Your Face" Rushing”
Reviewed April 21, 2013

I've eaten here twice.

With regards to food, it's ok but I've had better.

With regards to price, it's actually expensive in relation to what they offer (ok food in normal portions, 12-14 bucks)

With regards to service, I'd say very poor. Poor enough that I have decided not to come back here again. It's a Sunday and we came in at 9:30 pm, they close at 10:00. It's not busy anymore, there's just one other table when we came in. A group of 6 people actually came in right after us. Knowing how close we are to closing time, we tried to order quickly and our food was served quickly as well, probably 9:45 pm.

Now don't tell me that we only have 15 minutes to eat, this is still a restaurant, not a fast food chain. I think that it is reasonable and customary to close your doors and wait for your remaining patrons to finish their meal. (but of course, you don't let anyone in anymore past your closing time)

So we ate, half way through our meal, the man gave us our bill and put it on the table without us asking for it. (I'm annoyed)

Five minutes later, the man came back again and asked us if we are paying by cash or credit card, (I'm annoyed #2)
I said credit card and he placed the credit card machine on the table next to us. (I'm annoyed #3)

My god, we are not finished eating. Why can't you wait for us to finish our meal and we will pay when we are ready. I finally paid and by the time we left it was 10:15. So basically we only ate for 30 minutes.

Eating for 30 minutes is reasonable. We are not those kind of people who are taking extremely long to finish our meal. We do understand that it is closing time.

So yeah, we stayed an extra 15 minutes past the closing time but I think, waiting for 30 minutes past the closing time is reasonable if you had customers who came in close to closing time.

I think the man is very rude for this behaviour and also he looks like he doesn't give a damn that he is offending his customers.

If they are really so concerned about closing at exactly 10:00 pm, then they should lock the doors at 9:15 so no one could come in anymore.

I will not come back to this restaurant again.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Brenda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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