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“Horrible Service”

Horizons Restaurant
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Ranked #11 of 601 Restaurants in Burnaby
Certificate of Excellence
Price range: $25 - $40
Cuisines: Canadian
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Dining style: Fine Dining
Cross street: Burnaby Mountain Parkway
Vancouver, British Columbia, Canada
1 review
“Horrible Service”
Reviewed September 24, 2012

Our family has been to this restaurant numerous times over the years and the service quality is definitely declining. We use to spend our special occasions from birthdays to anniversaries at this restaurant, however after the continuous poor service and extremely long waits even for water, we definitely won't be back! We would understand the wait time if your restaurant was completely seated, but on more the one visit our waitress and busser were busy chatting or taking care of other tables. We rarely complain but the service is just not what it was and so brought the service issues to the manager’s attention and the response they gave pretty much explains in my mind why the service quality is were it is. I don’t see the value at dining here as there are much better restaurants in Vancouver with comparable prices, views and BETTER service.

Visited May 2012
Helpful?
Thank Ctosky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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320 reviews from our community

Visitor rating
    98
    123
    56
    27
    16
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
BC
Level Contributor
126 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 74 helpful votes
“Over Priced”
Reviewed September 20, 2012 via mobile

I ate here with 1 other person and the first thing that hit us both was the prices.
Maybe I am just not used to big city prices coming from Vancouver Island.
But I have eaten at 5 star restaurants with there pricing but much much better views and ambience.
The food was ok but nothing outstanding.
I guess for the area if you want this hill top view you pay.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Dflyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Vancouver
Level Contributor
32 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Somewhere to Feel Special”
Reviewed September 5, 2012

The ambiance, the views, the food... whether with a group or as a romantic couple, this is a perfect meal in a perfect place. Even when I went with a group of 12... everything was fabulous. A great place to feel special.

Helpful?
Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorchester
Level Contributor
191 reviews
148 restaurant reviews
common_n_restaurant_reviews_1bd8 290 helpful votes
“FANTASTIC LOCATION...and...EXCELLENT FOOD.”
Reviewed September 2, 2012

Beautifully situated high up on Burnaby Mountain with stunning views over both the water of the inlet and the city of Vancouver.

Comfortabe, clean, and a general atmosphere of enjoyable ambience. The staff are friendly, helpful, and efficient.

Good menu choice if you like meat or fish. The food is well presented and perfectly cooked. It is not cheap but if you take everything into consideration it is good value for money.

There is also a good range of drinks available. Soft drinks and cocktails are priced about the same as anywhere else. The wine list is extensive and has many interesting options but the prices are high (I seem to recall that the cheapest basic bottle was about $40.00).

To sum up: IF YOU WANT TO ENJOY BOTH AN ENJOYABLE VISUAL AND GASTRONOMIC EXPERIENCE (and if you don't mind spending a few quid, euros, dollars, or whatever) THIS IS THE PLACE TO GO.

  • Visited October 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank InnesDorchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, BC, Canada
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Love the Short Ribs”
Reviewed August 31, 2012

The view is stunning and the food is very good. We have been numerous times. Our favourite dish is the short ribs. Not a big fish eater but the salmon is good too.

Visited April 2012
Helpful?
Thank Awsta2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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