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“Nicer than the reviews would suggest”

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Executive Suites Hotel Burnaby
Ranked #7 of 10 Hotels in Burnaby
Certificate of Excellence
Reviewed June 27, 2013

Recently spent two nights at the Executive Hotel and was pleasantly surprised. Don't know what people expect ... the hotel was older, but clean and presentable. Our suite had a separate bedroom, full fridge/microwave and even dishes. And - most important, the bed was comfortable.
I found the staff very professional, and eager to ensure our stay was pleasant. When we had a minor complaint, it was immediately addressed - in fact - we got far more than we asked for. The location is ideal, so near to the Skytrain, shopping etc. And the price was excellent - especially for Vancouver

  • Stayed: June 2013, traveled with family
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Thank cwill4573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecGMB, General Manager at Executive Suites Hotel Burnaby, responded to this reviewResponded July 2, 2013

We strive to ensure every guest finds our team professional and eager to please. We pride ourselves on Going the Extra Mile and I am delighted that is what you found.

Thank you for choosing Executive and wee hope to see you again in the future.

Sincerely,

Bruce Marks
Regional Director of Operations and General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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402 - 408 of 492 reviews

Reviewed June 27, 2013

We have our guests stay at the Executive - Burnaby for all types of events and meetings. Recently, we had another great experience at a recent Planning Session we held for 40 people at the Executive - Burnaby! From the Sales Manager and Team accommodating our needs to the Banquets Manager greeting us upon our arrival, everyone made sure that everything was in place for our full day meeting. And, the lunch sandwiches were the best I've ever had!! Your serve makes us look very good!

  • Stayed: June 2013, traveled on business
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Thank Rocky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecGMB, General Manager at Executive Suites Hotel Burnaby, responded to this reviewResponded July 2, 2013

Thank you for choosing the Executive Suites Hotel & Conference Centre for your recent Planning Session.

I was delighted to hear that our entire team insured your event made you look good.

Our goal is to exceed your expectations and make sure you have a seamless meeting.

Thanks again for Exploring the Executive Experience.

Sincerely,


Bruce Marks
Regional Director of Operations and General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013 via mobile

The Hotel is old.. The elevator is creepy. This is the not so nice part, the front desk receptionist gave us our room number and room keys only to find out that somebody is already occupying the room she gave us. It was very awkward. We can tell by the look of the lady inside the room that she was stunned by our arrival. That was the first time it happend to us. It was really awkward.

  • Stayed: May 2013
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1  Thank Abigail O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecGMB, General Manager at Executive Suites Hotel Burnaby, responded to this reviewResponded July 2, 2013

Thank you for choosing the Executive Suites Hotel & Conference Centre, Burnaby

Please accept my apologies for your "not so nice experience".

I have personally investigated the actions the resulted in the awkward experience and we have taken serious measures to insure this can not happen again in the future. While the circumstances were unique we now added new procedures. Nothing can be more important than the sense of safety and security you are entitled to.

Should you find yourself back in the Metro Vancouver area, please feel free to contact me directly.

Sincerely,

Bruce Marks
Regional Director of Operations and General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013

Given the reviews saying how poor, horrible etc this place is, I can honestly say it wasn't really all that bad at all. Yes it is showing some age, the room was on the small side but the internet worked well, room was quiet, staff were friendly, decent restaurant and several more nearby. People who think this hotel is "horrible" need to get out to small towns and get a taste of how bad some accommodations REALLY are. I avoided this hotel in the past because of certain reviews, but having stayed there I can say I would stay again. Maybe not my #1 pick but it was entirely acceptable and convenient location for my work. I think at least one of those nasty reviewers must have been "pouting" about something.

Room Tip: Ask for a good room. That's how you get one.
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  • Stayed: June 2013, traveled on business
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1  Thank calgaryal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecGMB, General Manager at Executive Suites Hotel Burnaby, responded to this reviewResponded June 27, 2013

Thank you for choosing the Executive Suites Hotel & Conference Centre.

I was glad to learn that we exceeded your expectations.

We look forward to your return visit.

Bruce Marks
Regional Director of Operations and General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2013

This was a fine place to stay for a family hockey weekend. There were a few other teams staying there and it made for a fun environment for the kids. The rooms were small but well appointed and comfortable. Over-all I would recommend this hotel to others especially for the convenience of being very close to transit.

Room Tip: I would recommend higher floors versus the ground floor rooms as there was a sense if insecurity hav...
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  • Stayed: May 2013, traveled with family
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Thank BCHockeymama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecGMB, General Manager at Executive Suites Hotel Burnaby, responded to this reviewResponded June 27, 2013

Thank you for choosing the Executive Suites Hotel & Conference Centre.

Our entire team was delighted to learn you found a fun environment for your family and your team. I hope you all had time to enjoy the swimming pool in between games.

Thanks again,

Bruce Marks
Regional Director of Operations and General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

We were recently in Vancouver visiting a friend and wanted a hotel close to Coquitlam where our friend lives. The hotel was fine for overnight. The front desk staff was very friendly and accommodating and changed our room when we realized we were right beside the elevator. The room itself was tired and more than a little dated. The tub drained slowly and had some rather concerning cracks in the bottom (it was acrylic). The bed was comfortable and despite the lacklustre decor the room suited the purpose of our stay-a place to lay our heads and shower and ready ourselves for the day,

Room Tip: We really need to learn to ask if there are hockey teams in the hotel when we book. This was e third...
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  • Stayed: May 2013, traveled with friends
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1  Thank Melody P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

Had a quick one night stay in Burnaby, and the Exuctuive Hotel was close to our client. The room was adequate and for the price more than I expected. Hotel restaraunt was fine for breakfast and you are within a very short walking distance to the Sky Train station.

  • Stayed: April 2013, traveled on business
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Thank ralphnleessummmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Executive Suites Hotel Burnaby

Address: 4201 Lougheed Hwy, Burnaby, British Columbia V5C 3Y6, Canada
Location: Canada > British Columbia > Burnaby > Willingdon Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 10 Hotels in Burnaby
Price Range: $98 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Executive Suites Hotel Burnaby 3*
Number of rooms: 125
Official Description (provided by the hotel):
All Suites with microwave, refrigerator and coffee maker in every room.In a city ranked among the world's most beautiful, the Executive Hotel Burnaby blends elegance and efficiency to give you a four star, boutique hotel experience just 15 minutes from the bustle of downtown Vancouver. Everything is within steps from the hotel's door - from business to sports, dining, shopping and entertainment in Burnaby, BC.Exuding style without pretension, the Executive Hotel in Burnaby, BC has won enduring acclaim from its guests for our Burnaby hotel's attitude, amenities, and atmosphere. Our boutique hotels inviting ambiance awaits you. Visit the Executive Hotel & Convention Centre Burnaby today! Explore the Executive Experience ... more   less 
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