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“Was alright”

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Hilton Vancouver Metrotown
Ranked #2 of 10 Hotels in Burnaby
Certificate of Excellence
Reviewed July 14, 2014

Housekeeping staff walked in my room at 8am when I was still checked in the hotel. Scared the heck out of me. Disorganized and should not have happened. The manager offended me to the point of putting me in tears and made it seem like it was my fault.

  • Stayed: July 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Corinna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 13, 2014

The room was extremely clean and tidy, the executive lounge is very small and is hard to get a seat in the morning for breakfast. The location is handy to the nearby mall and the rail system. We booked tickets for a tour for the next day, the concierge stated he would book hem in the morning And call us to confirm, we waited until 10am. We waited in the room until 10am for the call and there was no call. I went down to the concierge desk and enquirer and found out that the tour was booked out and they had tried calling our room but there was no reply???? We had missed breakfast but the concierge on duty organised for us to have breakfast in the restaurant and he would get the manager to contact us to apologise. There was no call or apology from the manager. A waste of part of the day waiting around when we could have organised another tour. I have over 150 stays In Hilton properties and have never encountered such poor service.

  • Stayed: June 2014, traveled with family
    • Rooms
    • Cleanliness
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1  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this reviewResponded July 16, 2014

Dear David B,

On behalf of our entire team I wish to convey my deepest apologies for the incident that transpired during your most recent stay at our hotel. This is definitely not indicative of the level of service that our hotel is known for and we are extremely embarrased and saddened about the impact this had on your overall stay and enjoyment!

We have taken the appropriate measures necessary to ensure that something like this does not happen again. I also apologize that a member of our management team did not follow up with you. I also discussed this with them and advsied them of the importance of follow up and ensuring our guests are being taken care of efficiently and promptly.

Please feel free to contact me at anytime if there is anything I can assist you with. I do hope that we will have the opportunity to serve you again in the future.

Best regards,
Chris Perna
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2014 via mobile

Location: next to Cystal mall. Across Metrotown Mall, the biggest mall in vancouver. Along kingsway road, lots of restaurants from vietnamese, koreans, chinese, thai and western. U wont go hungry! 2 mins walk across the street is IGA supermarket. There's money changer too along the same road. 3 mins walk to Metrotown. U find everything there: target, foodcourt, supercenters, restaurants. Try dim sum at Fortune House ( 5 persons cost cad$70). Parking is free. also try Pho Hoa along kingsway rd. Delicious and cheap.

Hotel: very safe hotel. Room is BIG. 4 of us fits nicely. Free wifi in the lobby. U can use the same password in the room too. Parking cost cad$11 per night.

Stayed: July 2014, traveled with family
2  Thank jokochen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2014

Great staff. comfortable beds. And beyond that, nothing special. Rooms are outdated; wifi isn't free; very "90s" in look. Rooms are not well equipped. Air-con is loud and not consistent. Breakfast is good.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Hotels & Resorts
Thank Jeff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2014

Within a few mins walk from the metro skytrain station, this hotel makes it convenient to go anywhere in Vancouver, Canada.
Sure it is not in the downtown, but even if you stay at the downtown, you still have to take train/bus/taxi to go most of the place anyway.

Front desk was very friendly with vast knowledge of the area. I stayed for two nights, the next day when I stopped by the front desk about something else, she asked about the day before. She remembered!

Staff at the executive lounge was nice too. Just food there was average, but I wasn't expecting much anyway.

  • Stayed: June 2014, traveled solo
    • Value
    • Rooms
    • Service
Thank Hamham730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2014

Stayed here for 6 nights during a Northwestern road trip july 2014. The hotel is situated in Burnaby, a "suburb" to Vancouver. It takes about 30 minutes to drive into downtown from the hotel. Vancouver is jam-packed with traffic lights, so you spend a good time of those 30 minutes by redlights. We were here for the attractions that surround Vancouver. For those locations the hotel were more than adequate. But if were to only visit downtown, it would have been a little to far away from the city center. The hotel is situated just a couple of miles from the highways that take you wherever you need to be. We stayed in room 1704 on the executive level. Floors 16-18 are executive levels floor. You can,t hear the traffic on floor 17. The windows are double glazed so you won,t hear anything from outside. We asked for a room facing the mountains and was placed in a room on the other side of the hotel. My Hilton gold membership didn't help me there.... The interior decor of the hotel reminds me more of a contemporary Scandinavian hotel than of a North American hotel. Everything was in perfect working order. I measured the Wi-Fi speed to 2 Mbit/s download and 1 Mbit/s upload, more than adequate. But it got sluggish in the evening when everyone got connected. The beds were the usual Hilton Serenity beds which are just plain wonderful to sleep in. Staying at the executive floors give access to the executive lounge on 18th floor. The lounge is small but nice. The evening snacks were plentiful and of high quality. We never tried the free breakfast there since we preferred the full breakfast buffet in the Reflect dining room. The assortment there was more than adequate but somewhat pricey. You can ask for omelets, but they do not have bagels. The hotel provides parking for a fee in the basement, where we never encountered any shortness of parking space. My Jeep Grand Cherokee fitted without any problem. The rates for the rooms are more than sensible for what you get. You would probably pay at least the double for a similar hotel in downtown. The hotels sits atop a chinese mall with several interesting eateries. If you can get a good rate for an executive room and find it enough with just a continental breakfast, then you have probably made a good deal. Would I stay here again ? Yes if I was to visit all of Vancouver attractions, No if I was to visit just downtown. Hilton Vancouver Metrotown it is a very nice, clean and upscale hotel.

Room Tip: Ask for a high floor room facing the mountains.
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  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2014 via mobile

There were great staff when we checked in and welcomed us and were very knowledgeable.
Our room was a good size with all the amenities. It was on a good level too.
The bed was good but the pillows were too soft for us.
The parking was paid Parking but you can go in anytime.
It was very close to a shopping mall and a Chinese shopping street.

Stayed: July 2014
Thank Sabrinaschmid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Vancouver Metrotown

Address: 6083 McKay Ave, Burnaby, British Columbia V5H 2W7, Canada
Phone Number:
Location: Canada > British Columbia > Burnaby
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Burnaby
#2 Business Hotel in Burnaby
Price Range: $120 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Number of rooms: 283
Official Description (provided by the hotel):
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 
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Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown

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