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“A Great Stay”

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Hilton Vancouver Metrotown
Ranked #4 of 10 Hotels in Burnaby
Certificate of Excellence
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A Great Stay”
5 of 5 bubbles Reviewed March 31, 2014

As a wheelchair user not checking into a designated accessible room (we wanted a one-bedroom suite as we were traveling with our young son) I was nervous that the washroom wouldn't work for me based on photos showing configuration. I needn't have worried as the door swung out instead of in, leaving no issues whatsoever. The staff was fantastic, very helpful. As well, we were delighted with the welcome package for our 3 year old consisting of a colouring book and crayons as well as a gift certificate for milk and cookies. A very nice touch that will likely bring us back.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Tamara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whargreaves, Director of Sales at Hilton Vancouver Metrotown, responded to this review, April 7, 2014
Hello Tamara,

We are so glad to hear that our suite guestroom was able to accommodate your wheelchair and that the staff were wonderful, as always! Also happy to know that your son enjoyed his welcome gift. Look forward to welcoming you back again soon!

Wendy Hargreaves
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,356 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brisbane
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed March 29, 2014

The Hilton Metrotown is a comfortable, well-priced, and modern hotel in Burnaby.

It's a 30-minute ride by Sky Train to downtown Vancouver, and a great option if you're happy to spend a little bit of time commuting in and out of town.

The room and public areas were immaculately clean, the bed was comfy, and the staff at the front counter were friendly and helpful. Our room had a beautiful view (see photo attached).

The hotel is within walking distance of the massive Metrotown shopping mall, and backs onto a smaller arcade (the Crystal Mall) that's got tonnes of Asian grocery stores and restaurants.

The hotel has gym and pool facilities. Laundry and dry-cleaning facilities are available, but they're quite pricey. The hotel staff were up-front about this and provided directions to a cheap, Korean laundromat nearby.

My only gripe is the expensive and unreliable in-room wi-fi connection. In this day and age, I personally feel wi-fi should be available to all guests in their rooms, free of charge. If you are charging a premium for wi-fi, it's incumbent to ensure the connection is top notch.

Like I said, that's my only gripe. I'd stay here again and recommend the hotel to travellers who don't mind a bit of a commute into downtown Vancouver.

A travel tip: if you're travelling into downtown Vancouver, take the Sky Train instead of the tram. The tram takes about twice as long and gets really cramped.

  • Stayed October 2013, traveled with family
    • Value
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Helpful?
1 Thank budafudawuda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whargreaves, Director of Sales at Hilton Vancouver Metrotown, responded to this review, April 1, 2014
Thank you very much for your feedback and comments which will assist other guests when staying at our hotel. We appreciate you taking the time to place a review on TripAdvisor and look forward to seeing you again at our hotel. We love the photo of the view from your room, beautiful colors!

Thanks again,
Wendy Hargreaves
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Qualicum Beach, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 28, 2014

Always treated well. Restaurant & Lounge give excellent service. Rooms are clean, comfortable & well equipped. Staff is friendly & helpful. I love coming to the Hilton...my home away from home on business!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Laura W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whargreaves, Director of Sales at Hilton Vancouver Metrotown, responded to this review, April 1, 2014
Hello Laura,

We are honored to be your home away from home, and sincerely pleased that you consistently enjoy your stay.

Look forward to welcoming you back!

Kindest Regards,

Wendy Hargreaves
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okanagan, Canada
2 reviews
5 of 5 bubbles Reviewed March 28, 2014

We stayed at this hotel in Burnaby to be near friends. It is right next door to Metrotown mall. Easy walking distance. It is also connected to Crystal Mall for excellent Asian food. Don't pass up this cultural experience! The breakfast buffet is excellent. Staff are very friendly and helpful. Fitness room is great. Wifi works great except you need to sign in everyday but no big deal. If you have a car, this is a great Hilton hotel to stay at.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Monica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whargreaves, Director of Sales at Hilton Vancouver Metrotown, responded to this review, April 1, 2014
Hello Monica and thank you very much for the review! We pride ourselves on being friendly and offering wonderful service to all of our guests, so happy you noticed. Your recommendation to experience both shopping areas, Metropolis at Metrotown and the Chrystal Mall is good advise. We also encourage guests also take advantage of the cultural experience and enjoy some of the best Chinese food in the city.

Have a great day and see you soon!

Wendy Hargreaves
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 27, 2014

The Vancouver Hilton Metrotown in Burnaby is situated in an ideal location - close to the Metrotown Shopping Centre and Sky Train (2 blocks away). The staff is very accommodating, the food excellent and the Sunday Brunch is beyond expectations. I would give this hotel 4 stars.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Marcia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whargreaves, Director of Sales at Hilton Vancouver Metrotown, responded to this review, March 28, 2014
Hello Marcia,

We really appreciate your positive comments and are so happy that you enjoyed our Sunday Brunch! I will be sure to pass on your feedback to our culinary team.

Take care and we look forward to seeing you again soon,

Wendy Hargreaves
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yyc
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 25, 2014

I visit Vancouver BC routinely for business and always like to stay at the Hilton Metrotown. It is a well run and beautifully maintained property in a great location. The service is always first class in all areas of this wonderful hotel.

The Reflex restaurant and lounge on the third floor always offers excellent service and a great variety of food and drinks (though their single malt scotch can be pricey). Breakfast is a little pricey too for my liking but hey its Metrotown so you have endless options within a few short minutes outside the hotel.

It's close proximity to the skytrain station and Metrotown mall is a fabulous bonus. You can be downtown Vancouver in a matter of minutes.

The rooms are well appointed with very comfortable beds and if you are Hilton Honors rewards member you can even select your prefered room type and type of pillows. Everytime without fail my room is ready when I arrive with my prefered firm foam pillows on the bed.

My only minor irritant is the parking cost which I feel is a little too high. But we can overlook this when you consider all the other aspects of staying in this hotel.

Room Tip: The higher floor rooms offer excellent views, espeicially south west for the Juan de Fuca Strait and...
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaggy90506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whargreaves, Director of Sales at Hilton Vancouver Metrotown, responded to this review, March 27, 2014
We are so happy to have earned your review and to be your "favorite Vancouver Hotel"! Your comments are very helpful and will be reviewed with managers and hotel team members.

Look forward to welcoming you back!

Wendy Hargreaves
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miramichi, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed March 25, 2014

Easy and friendly check in. Conveniently located to metrotown mall and skytrain. Rooms were large and comfortable. Only issue was using the pool and hot tub. When we went out to get in there was a team of approx 30 nine year olds playing marco polo and running, jumping, and splashing back and forth from the lap pool, to the kiddie pool, to the hot tub where i was. I asked them politely not to splash and one kid swore at me (review had to be edited to take profanity out)... his father laughed. For the 30 kids there may have been 3 parents present but they were not supervising. They were drinking. I called the front desk and was told the kids are guests too and are able to use the pool as they pleased and yes jumping from one pool to the next is allowed. She said she'd only send someone up to check on them if i thought the kids were in danger. To me a "lap pool" less than a meter wide is just for that, swimming laps, not 30 kids playing marco polo jumping from pool to pool. The parents should have known to book somewhere with an actual pool the kids could play in and the hotel should have responded to my concerns. Definitely won't be back and won't be staying in a hilton hotel again. It's sad because I expected more from Hilton

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackie123123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whargreaves, Director of Sales at Hilton Vancouver Metrotown, responded to this review, March 26, 2014
Jackie,

I’m so sorry for the issues you experienced with younger guests during your stay. We work diligently with our staff to ensure each of our guests is respectful of others, while still enjoying their stay and special event. We regret you experienced a noise level and aquatic atmosphere that made your stay unpleasant. We hope you will give us another shot the next time you are in the area as we are eager to make your stay with us the best hotel experience you've ever had.

Thank you,
Wendy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Vancouver Metrotown

Property: Hilton Vancouver Metrotown
Address: 6083 McKay Ave, Burnaby, British Columbia V5H 2W7, Canada
Phone Number:
Location: Canada > British Columbia > Burnaby
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Burnaby
#2 Family Hotel in Burnaby
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Number of rooms: 283
Official Description (provided by the hotel):
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 
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Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown

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