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“Good hotel! Slightly non-central location”

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Hilton Vancouver Metrotown
Ranked #4 of 10 Hotels in Burnaby
Certificate of Excellence
New York City, New York
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good hotel! Slightly non-central location”
4 of 5 bubbles Reviewed November 23, 2013

We enjoyed our stay at this Hilton, where we were (happily) upgraded to a suite. There were views of the mountains all around - it was lovely! The service in the bar/restaurant was very nice. The hotel is not located downtown on the waterfront like some of the others we considered, but that's probably why the price was much more reasonable. It's attached to a small mall that is entirely full of Chinese stores and products, which we found fun and interesting. It's only a few blocks from the skytrain, and there is a very large mall only a few blocks away as well. The non-central location worked quite well for us, though it would have been nice to have had access to more good restaurants. All in all, quite a good place.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ktravel_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,356 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Vancouver, Canada
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 21, 2013

Our OKM school soccer team stayed here during their Provincial Championships and we could not have been happier. The ladies behind the desk were friendly and very helpful. They had all the boys rooms ready for them when we arrived so it was very quick to get everyone into the right rooms. They also let us get the boys soccer kits in the laundry everyday which was fantastic when you are playing in rain! The Bellman was the best!! He made sure he knew how the boys were doing and wished them luck everyday.
We will definitely stay here again.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington, United States
1 review
4 of 5 bubbles Reviewed November 19, 2013

Our family spent one wonderful night at the Hilton Metrotown over Labor day weekend.

The hotel is situated right next to the Metropolis mall in the heart of Burnaby and is connected to Crystal mall, a large Asian mall with a dingy food court and plenty of shops.

Overnight garage parking in the mall is around $15, if I recall correctly. There is also free garage parking during the day. Once you park your car, there are many walkable options around the hotel, including the two malls mentioned.

We highly recommend Isami Sushi across the street from the hotel, although it's not very kid friendly.

Aside from the great location, the hotel itself is very new and clean. The staff are friendly. One downside is that the Wifi internet is not free.

We would definitely stay here again next time we are in the Vancouver area.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajax, Canada
1 review
5 of 5 bubbles Reviewed November 19, 2013

My favourite place to stay when in town on business. The staff treats you like a valued customer. Service is excellent & rooms are beautiful. Parking garage is a bit dicey but not enough of an issue to make me stay somewhere else! Great breakfast buffet & the bar is a nice place to chill with a drink after work.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 17, 2013

Just completed 3 night stay. Great accommodation very close to Skytrain and the access to downtown that it provides. Great service in the Restaurant and Bar. Special mention to Jonathan made the last night very entertaining. Retail mall just across the street make it a great location.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoffsx1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Pierce, United States
1 review
5 of 5 bubbles Reviewed November 15, 2013

Stay often and really enjoy the staff. I stay there over 50 days per year for three years. I use the executive lounge on each visit. The rooms are well maintained. The staff are extremely helpful and friendly.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Brent N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 bubbles Reviewed November 13, 2013

Upon arrival, the staff was unknowledgeable. He forgot to explain to me how to obtain complimentary internet from the room, neither did he gave me free breakfast vouchers, which I have to request it later. The hotel elevator keycard reader just simply doesnt work. I need to swipe my card a million times to choose the floor I would like to go to. At times, it was too late as the elevator already started to move as people were requesting it from other floors. The hotel room keycard reader also doesn't work properly. A group of us stayed at the same hotel in different rooms, all of us constantly cannot activate the elevator or get into our rooms. Then the something even more dramatic happened after my departure. My personal credit card was billed for the entire stay, and the hotel suppose to bill to my corporate AMEX. Again, group of us from the same company stayed at this hotel, and this only happened to me. When I tried to call back to hotel to resolve this issue, the person who answering the phone was rude and not helpful, as she said the only info she can provide is note did not say bill to company card. However it is common sense. And she would like me to make my manager call them. Totally not acceptable.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisPerna, Manager at Hilton Vancouver Metrotown, responded to this review, November 14, 2013
Dear TripAdvisor Member,

Thank you for taking the time to provide us with your feedback based on your most recent stay. Upon reading your comments, I am clearly disappointed that these incidents happened and would appreciate the opportunity to discuss these matters with you further and assist you as best as I can. This is definitely not the level of service that our hotel is known for nor is it what you have come to know from a Hilton. Please feel free to contact me via email at chris.perna@hilton.com at your earliest conveinence. I look forward to hearing from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Vancouver Metrotown

Property: Hilton Vancouver Metrotown
Address: 6083 McKay Ave, Burnaby, British Columbia V5H 2W7, Canada
Phone Number:
Location: Canada > British Columbia > Burnaby
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Burnaby
#2 Business Hotel in Burnaby
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Number of rooms: 283
Official Description (provided by the hotel):
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 
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Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown

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