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“Great Stay with good service”

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Hilton Vancouver Metrotown
Ranked #4 of 10 Hotels in Burnaby
Certificate of Excellence
Cardiff, United Kingdom
Level Contributor
86 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
“Great Stay with good service”
4 of 5 bubbles Reviewed July 27, 2013

We stayed at this hotel pre and post our recent Alaskan cruise in June. We found the hotel staff to be very friendly and welcoming. Elizabeth on the front desk did her level best to obtain information for us about our cruise ship terminal and arranged an early check in for us. The hotel is located about a 10 min walk from a huge shopping mall, where you can buy almost anything also underneath the hotel is a Chinese market selling all manner of amazing stuff. We ordered room service on our first evening and it arrived quickly and was very tasty and good value for money. The hotel has pay per view movies and we watched one of the latest releases. We did have some minor issues; however, they were dealt with in a very professional manner by Chris Perna, the Director of rooms. In summary I am glad we chose this hotel and will visit again, the next time we are in Vancouver

  • Stayed June 2013, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank MissJasmine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,356 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hong Kong, China
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed July 26, 2013

Stayed for 5 nights on last August. Hotel was neat and clean, and we had breakfast on the executive floor. Overall the hotel was up to the standard for this brand name. It's a quite neighborhood and not much shopping area. Hotel staffs were well trained and friendly.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank alice l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highland, Maryland
Level Contributor
222 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 bubbles Reviewed July 26, 2013

This hotel is a good 20 to 30 min on the Skytrain to downtown Vancouver. However, the hotel is very nice. I am a HH Diamond member and we were upgraded to a junior suite. Excecutive lounge is small but breakfast is more than adequate. Staff is very friendly and helpful. The adjacent mall next door is to be missed, nothing special, overtaken by Asian small businesses and catering to the large Chinese local community. The Metrotown mall across the street is much nicer.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MonGourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed July 25, 2013

The staff were always welcoming, helpful and happy. The hotel is perfectly situated for shopping, getting downtown by SkyTrain and having a suite for less than paying downtown prices. The hidden secret is that it is attached to Crystal Mall that has amazing and authentic Asian food for a very affordable price. With a kids and adult pool, it made it very nice for everyone to get what they wanted.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, Delaware
Level Contributor
67 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed July 24, 2013 via mobile

Recently stayed 7 nights for business. Always enjoy this location. Very close to restaurants and the staff is very attentive. Breakfast buffet is good as are the meals at the in house restaurant. Will stay again!

Stayed July 2013, traveled on business
Helpful?
1 Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 24, 2013

The Hilton at Metrotown is only a 20min train ride from downtown Vancouver. We picked it because of the price. I was quite conservative with my expectations. Our experience was very good. The hotel staff was very friendly and helpful. The room was spacious and modern. The only negative is the Wifi is not free, though there is cabled internet for free. Overall, I would return here again. It's a great alternative to downtown Vancounver hotels at a very competitive price.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yijin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
1 review
5 of 5 bubbles Reviewed July 23, 2013

The hotel was great for our stay. It was close to shopping and fairly central. Staff friendly and accommodating. Rooms were very nice. Only negative was Pool is small, lap pool, but okay if you just wanna relax pool side.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Vancouver Metrotown

Property: Hilton Vancouver Metrotown
Address: 6083 McKay Ave, Burnaby, British Columbia V5H 2W7, Canada
Phone Number:
Location: Canada > British Columbia > Burnaby
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Burnaby
#2 Business Hotel in Burnaby
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Number of rooms: 283
Official Description (provided by the hotel):
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 
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Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown

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