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Hilton Vancouver Metrotown
Ranked #4 of 10 Hotels in Burnaby
Certificate of Excellence
Redmond, Washington
Level Contributor
138 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“One of our favourite places”
5 of 5 bubbles Reviewed April 30, 2008

We stay at this hotel frequently when we travel to visit family. The staff remember us and know us by name and we were once upgraded to a big suite. We normally stay on the executive floor and enjoy the free breakfast and snack time in the evening. The snacks are enough for a light dinner. They give our daughter a small present each time we arrive and it makes her day. They are quick to respond to any problems or requests you have and room service is great. The rooms are comfortable and large and all non smoking.

The location is great because it is right next to Metrotown (a very large shopping and entertainment complex) so my daughter and I can walk over and shop or play. It is also close to the skytrain that will talk you downtown Vancouver quickly and easily. There is a bus loop at the mall as well so public transportation is at your door. There is only one resturant in the hotel but there are several within easy walking distance.

  • Liked — It is in a great location and the staff is very friendly rooms are spacious
  • Disliked — driving into the underground parking is a bit tight and sometimes finding a spot can be hard.
  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank ChrisMac17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,356 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
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English first
Victoria, British Columbia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed April 24, 2008

we booked a 1-bedroom suite here. for 4 people, it turned out to be cheaper than getting two rooms at most hotels. check in was efficient, the staffs were friendly and professional. the bed in the bedroom was very comfortable, but the sofa bed outside wasn't. there was internet connection for free. the hotel is a short walk to the metrotown train station. the swimming pool was small, outdoor but heated. it's kind of at an awkward place. there was also a hot tub. we stayed at another hilton in richmond afterward and were very disappointed. the hardware and the service were much better at hilton metrotown.

  • Stayed February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank skymonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
All over North America
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed March 27, 2008

I was staying in town with family and went to this hotel to get internet access as I had a lot I needed to take care of online.

The rate was high, with taxes and parking it cost me over $200 and I found it to be very poor value. The parking lot was part of the mall parking lot and I had to drive around in circles about six times before I found a spot to squeeze into and it was not even a proper parking stall. The room was cheaply furnished. The lampshade was made of paper and the door set up for the main door, washroom door and closet door all opened into each other and was awkward. They called this a King size suite upgrade and it was very small for a suite. When I ordered a refrigerator it was an extra charge and they placed it on the floor which was not at all practical.

I started to use my laptop and immediately was having "page cannot be displayed" errors... not consistenly... only every second page. This was very frustrating to me. For example, I would compose an email and when I hit send, the email would be lost. If I was signed onto a sight the next click would take me out of the site and I would have to sign in again. I called to complain and explained that I needed internet service, the whole purpose of my stay. They called me back and said the hotel was full and that there was no other room they could move me to. I found this surprising. The only solution offered was to go all the way up to their executive Opus lounge (that was closed) and I was told I could work in there until it opens at 6 a.m. It was not convenient as I had to get dressed and the front desk person assisted by carrying up my tray with my drinks and ice on it. I got up there and I was left alone.

The internet worked with no issues, like high speed should... however it was not long before I had to use the washroom... but there was no washroom, the only remaining option was to leave the room, take the elevator down 11 stories to my room and leave my laptop, etc up in the lounge, call back to the front desk to again come up and use their card to let me back in. Needless to say, I did not stay up there long as there were no proper facilities. The only positive thing in my stay was that the bed was comfortable and I liked that the front desk did make an attempt to help resolve the issue although I strongly feel that management should have stepped up to the plate.

I took the time to complain and although they offered me a temporary solution it was not a feasible one, which I told them. No manager contacted me at the hotel to apologize or ask if they could compensate me. I went online and took the time to fill out a survey for them and in it I went into great detail as to my disappointing stay with them. Surprisingly, a manager did contact me but he never offered any compensation and I replied and told him I thought this was poor service and that they should make ammends for my stay considering the sole purpose of my time with them was to use the internet yet I could not - but I never heard back from that manager again - thus they have failed me yet again.

Therefore I tell everyone I know, not to bother staying there. It certainly was not worth it. The value was one of the poorest of all the hotels I have stayed at and I stay and many hotels within any given month. Do not waste your money. Choose to stay downtown where you are central to everything and the accommodations are much more up to standard. I would give this hotel one star for their poor customer service and cheap looking hotel.

  • Liked — The bed.
  • Disliked — Poor management of bad internet service.
  • Stayed February 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank I-Do-World-Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed February 22, 2008

Stayed here on business for two nights. The hotel is very clean and well appointed. For shopping and restaurants this location is very good. Metropolis at Metrotown, a large shopping mall is a block away, and Station Square shopping area is across the road. A wonderful Asian mall the Crystal Mall, is attached to the hotel, allowing convenient access to a unique shopping and cultural experience. A good variety of restaurants are an easy walk from the hotel, and the restaurant in the hotel is quite good as well. A bit of a distance from the airport and downtown Vancouver, but if you wish to visit the whole metro Vancouver area, this location, close to the freeway and Skytrain is very convenient.

  • Liked — Location
  • Disliked — Business area appeared small, so didn't bother trying to us it.
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TCHKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
4 of 5 bubbles Reviewed January 9, 2008

As I planned out my September 2006 trip to Vancouver, I looked at a number of options for my hotel accommodations. With the Canadian dollar at near-parity to the US dollar, even budget accommodations were over $100/night, with more posh properties going near, or over, the $200/night mark. As I kept looking, I decided to look outside the downtown area as well.

In the end, I chose Hilton Vancouver Metrotown, located in suburban Burnaby, thanks to its easy access to SkyTrain (Vancouver's light rail system) and decent rates. Already having a frequent guest account with Hilton also helped out.

I previously submitted this review at epinions.com. Now that I have deleted my account there, I am moving my reviews to TripAdvisor, editing to meet its requirements.

-Rates-

For my stay, the cheapest rate was $139.00 Canadian, plus tax. The Hilton website converted the rate to approximately $121 US. I was paying $10-20 more per night than a budget property in downtown, but in return, I was getting a 4-star room.

Reservation was easy, using the Hilton website at Hilton.com; the hotel can also be directly accessed at hiltonvancouver.com. I used my existing Hilton HHonors profile to submit special requests (smoking/nonsmoking, etc.) automatically.

-Location-

The hotel is located 6-7 miles southeast of downtown Vancouver, in the suburban city of Burnaby. It is a 15-minute ride on the SkyTrain to the downtown area. The nearest SkyTrain station, Metrotown, is just a couple of blocks away, and it is accessed after crossing McKay Avenue (the street in front of the hotel) and going through a half-deserted two-story shopping center. At the SkyTrain station, there also are buses available, including the #19 bus, an alternative (albeit slower) way to reach downtown.

From the airport, the easiest way to get to the hotel is by taxi. Fare should be $28-30 Canadian, plus tips.

If arriving by car, take Kingsway (Route 1A) from downtown. If driving from the airport, take SE Marine Drive due east, then turn left at Boundary Road. If arriving from the US, take Route 99 then 91, head west on Marine Way, then turn right at Boundary Road. Parking is free for hotel guests in designated spots, at Crystal Mall's "parkade" (Canadian for parking structure).

Crystal Mall is one of the several shopping centers located in the area. Mainly consisting of Chinese stores and restaurants, the mall is connected to the hotel. Across McKay Avenue, there is the aforementioned two-story shopping center. Behind that shopping center, and at the entrance to the SkyTrain station, is a third, much larger mall, named Metropolis at Metrotown; in fact, with 470 stores, it is the largest mall in British Columbia. I made sure to spend some time and money there.

-Arriving-

I arrived after 1AM at a tiny driveway facing McKay Avenue, leading to a small but lavish lobby. After showing a credit card and my passport, I was quickly on the way to my room.

There were three elevators heading up to the guest rooms. They required the room keycard for access to the appropriate floor.

-The Room-

Rooms are located from the 4th floor to the 18th floor. The top two floors are expensive "executive-level" rooms, and floors 14-16 are for elite-level HHonors members, leaving floors 4-13 for the general public. I was given a room on the 13th floor, facing away from Vancouver and toward the malls. (Rooms facing Vancouver are bigger - and presumably more expensive.)

My "cheap" rate got me a standard nonsmoking king room, smaller than a comparable room at Hilton's business-oriented Garden Inn chain.

Upon entry, I could see a coffee maker and two bottles of water to the right. Beyond the coffee maker was a closet, which also contained iron and ironing board, and whose doors served as a full-length mirror. To the left was a cozy but well-equipped bathroom, with three sets of towels and a full set of shampoo, conditioner, soap, and lotions.

A bed with five plush pillows and a log-type pillow awaited me. The sheets were white, except for a patterned brown sheet toward the foot area. The bed was flanked by two light stands; one of them had the requisite Gideons Bible and a nice alarm clock under it, and the other had one of the room's two telephones, a breakfast order form, and a card that I could put on my pillow to request a sheet change.

Across from the bed was a cabinet with a large TV set and three drawers. Here, I could find the hotel's service guide, a keyboard for using the Internet with the TV set, and two local phone directories. The TV set could show my current account balance, some in-house movies (much of it porn, just in case I wanted to be a slut like Paris Hilton - after all, this was her hotel), and a large selection of broadcast channels, including French language channels from Quebec and US channels based in Seattle. I split my clothing storage between the closet and the drawers.

Toward the far end of the room, near the window, was a lounging chair, as well as a work desk. The work desk, much like the one at a Garden Inn, had the room's other telephone, as well as two 110V power outlets and an RJ-45 jack for high-speed Internet. A drawer contained the Ethernet cable. My laptop started up and immediately connected to the Internet without fuss.

The room was decorated in warm earth tones, and had a few painting hanging around as well. It made for a very nice home away from home. The only flaw was the climate control system, which made a few weird sounds as I adjusted the thermostat - it still held the room temperature well though.

-Other Features of the Hotel-

Every day except Sunday, a copy of The Globe and Mail, "Canada's National Newspaper," was delivered to my room. The Saturday paper was quite a read, being the equivalent of Sunday papers in the US. (In Canada, newspapers take one day a week off - and for The Globe and Mail the day off is Sunday.)

The third floor has a large ballroom - supposedly the largest in the Vancouver area - as well as a restaurant and a bar. The restaurant, Crystal Grille, served a variety of dishes, many of them seafood; most entrees cost well over $25 Canadian. It was deserted when I stopped by Sunday evening, but I liked the ambience and the service anyway. Dress code is "business casual," but outright casual clothing seemed okay too.

The second floor has a few meeting rooms, a workout room, and an outdoors pool. It also connects to the Crystal Mall, where I could find a spa at the hotel exit. Further into the mall, there was a currency exchange booth, but with limited hours, it was of no use to me.

Back at the lobby, there is a business center next to the front desk. In front of the front desk, I also found a telephone, with a direct link to Bonny's Taxi. (I didn't know of this, and called Vancouver-based Yellow Cab from my room.)

I had no luck finding amenities such as self-service laundry, however. This was a luxury hotel, not a business-oriented hotel like the Garden Inn. The Garden Inn has not only the self-service laundry for free, but also comes with a 24-hour convenience store, a microwave, and a refrigerator. I surely missed them during my stay at this Hilton. And the Garden Inn is usually cheaper too. Too bad, the Garden Inn is not located in the Vancouver area.

-Leaving-

With a very early morning flight, I left just after 4AM. I still found a receipt slid under my door, and by leaving a message on the Zip-Out Check Out line on the room phone, I could just depart with that receipt, leaving the keys in the room.

This was a very modern hotel with great location. But as much as I enjoyed it - and was satisfied with the rates - I can only give 4 stars, because I feel more at home in a hotel with practical touches, such as Hilton's own Garden Inn and Hampton Inn brands. But the proximity to both the SkyTrain and a huge shopping mall, with downtown Vancouver only 15 minutes away, was a very sweet deal.

I'll definitely consider staying here again during a future visit to the Vancouver area.

  • Liked — Location
  • Disliked — More luxuries and less practicality than I prefer
  • Stayed September 2006, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank skinnylawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 3, 2008

this hotel gives you more value than competing hotels downtown. we are hilton honors so for the price of a room with two breakfasts, we were given two additional breakfasts, and two appetizers per day, plus upgraded from a regular room to a junior suite. the rooms are very clean and well appointed, the breakfast buffet is very well stocked and the service is excellent, as is the service at dinner (same room) although the dinner food isn't exactly gourmet quality. self parking is free under the hotel for guests. across the street from large grocery store (very convenient), enormous shopping mall (did not visit so cannot comment), sky train red line (very fast trip into downtown vancouver), and hotel actually adjoins an asian mall called crystal mall. hotel seems to be very well run and all staff were helpful and friendly. we have stayed at a lot of hiltons and for the price, this one did not dissapoint. and the bed was SO SO SO comfortable! just wonderful and plenty of sheets pillows and blankets.

our room did have that thing mentioned in previous reviews where the front door and the bathroom door bang into each other if they are open simultaneously. watch out!

DO NOT EAT at the the "tofu hot pot restaurant" in the crystal mall.(not a part of the hotel at all but i just want to warn people). my husband got terrible food poisoning there. it ruined his stay. this was no fault of the hotel, they did not reccommend this place, but i did tell them to make sure they dissuaded people from going there in the future.

  • Stayed December 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank ssjjpp112233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Market Drayton
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed October 13, 2007

Hotel typical Hilton , with good room standards.
Big problem with fire alarm, it worked, the staff did not ,continually gave out contradictory confusing messages, in barely understandable English, which in my opinion could have been life threatning in a more serious alarm situation. My single worst Hotel experience ever outside of a war zone.

  • Disliked — Staff
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank leonardo464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Vancouver Metrotown

Property: Hilton Vancouver Metrotown
Address: 6083 McKay Ave, Burnaby, British Columbia V5H 2W7, Canada
Phone Number:
Location: Canada > British Columbia > Burnaby
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Burnaby
#2 Family Hotel in Burnaby
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Number of rooms: 283
Official Description (provided by the hotel):
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 
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Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown

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