We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overall fine”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Vancouver Metrotown
Ranked #2 of 10 Hotels in Burnaby
Certificate of Excellence
Krefeld
Level Contributor
88 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Overall fine”
Reviewed September 17, 2012

The Hotel is outside of Vancouver, however you can go downtown by the nearby Skytrain easily. The Hotel is a big one and the overall impression is fine. The rooms are small, especially the bathrooms. The Executive Lounge is small and was most of the time crowded. Forget about the pool - it's so small, that it's not worth to talk about.
Everything was clean, the service was fine, parking was no problem and the hotel-restaurant was fine too.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dini646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
egut, Director of Sales at Hilton Vancouver Metrotown, responded to this review, October 1, 2012
Dear Dini646,

Thank you for taking the time to provide us with your comments regarding your stay. Many guests agree that it is so easy to get to downtown from our hotel and they really enjoy the opportunity to ride the skytrain to the downtown core.
When you are in town again we look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,371 reviews from our community

Traveler rating
    592
    531
    180
    41
    27
See reviews for
335
324
99
492
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Columbia, Missouri
Level Contributor
151 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed September 16, 2012

We stayed for two nights following our Alaskan cruise. We reserved a one-bedroom suite, which offered a seperate bedroom with a comfortable king bed and a living room with couch, chair, desk, and TV. The bath was small with a shower/tub combination. The rooms were clean, and furnishings were fresh.

Ceck-in was painless, and personnel were pleasant and efficient. We had access to the (somewhat small) Executive Club for breakfast and evening refreshments. Offerings were not outstanding, but personnel were simply outstanding. We arrived a bit late for breakfast, and the hostess brought out whatever we wanted! Soft drinks were always available and guests could take some to their rooms.

The location is isolated and far from most Vancouver attractions, but within a block of the large and busy shopping mall. It is also within walking distance of the train, but we did not use it. A taxi to the airport is about $35.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MortyCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 14, 2012 via mobile

Hotel is located next to the burnaby Metrotown which is a large shopping mall in Vancouver. While it is not in downtown Vancouver this wasn't a problem as the Sky train is just a block away. The skytrain is a really convenient and easy way to negotiate Vancouver and we used the day passes to get about.

The hotel itself is nicely appointed all the usual things you expect from Hilton. Breakfast had a great selection of fruits, cereals and cooked foods.
Few little restaurants dotted within a block of the hotel which are worth exploring. Also worth doing is catching the Skytrain into town, then hiring a bike and biking around Stanley Island, and if you time and energy left then biking to Granville island to explore the markets there.

Stayed August 2012, traveled as a couple
Helpful?
Thank Manyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burnaby, Canada
Level Contributor
6 reviews
5 hotel reviews
Reviewed September 11, 2012

My wife, 26 day-old daughter and I stayed here twice in a two week period recently. We loved our stay both times. Great location with Metropolis at Metrotown within walking distance and the great Crystal Square Mall food court on the second level. It's so easy to go out for a quick bite for dinner. Also the beds were very comfy and we had a lovely view of the north shore mountains on our second stay.

The real treat of staying here is the staff, especially Lavery in the restaurant during breakfast. He is simply amazing!! He is genuinely interested in his guests and goes out of his way to make sure they are happy and well taken care of. We talked about having kids and he shared his experiences. Thanks so much!! Have to mention the food is awesome too.

In the hotel, Leah and Mossimo (?) at the front desk are very friendly and helpful. The bellmen would cheerfully greet us and wish us a good day. They were quick to bring up the fridge and set up the crib before the little one could start crying (and that's saying something!). The housekeepers were also friendly and professional.

When I originally made the reservation, I mentioned to the agent that I had met Chris the Front Office Manager four years ago. Chris overheard this while walking into this office and came out to talk to me. It was a nice gesture and I appreciated it.

So come on down to the Hilton Vancouver Metrotown and meet all these lovely people and more! We'll be back soon I hope!!

Thanks!!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank g0nzarelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, BC, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 10, 2012

We recently stayed at the Hilton Vancouver Metrotown while in Vancouver for a concert. We arrived tired and were so happy to be greeted by smiling, friendly, and helpful people at the front desk. I do quite a bit of travelling and know that there is nothing worse than arriving after a long day to be treated with indifference. Every staff member we came into contact with was very helpful and happy to "go the extra mile" to make sure we were comfortable in every way.

The location of this hotel is very handy, right at the sky train for easy travel downtown, and right across from a great mall with lots of shopping. We found the hotel to be very clean, both inside and out, and we "slept like logs"...very comfortable!

During our stay we on the executive floors, so we were able to take advantage of the deluxe continental breakfast and the complimentary evening snacks and beverages with alcoholic beverages available for purchase in the executive lounge. There was a nice variety to choose from at both breakfast and in the evening, and the foods offered were well-prepared and tasty. We will definitely stay here during our future trips to Vancouver. Lovely place.

Room Tip: Floor 16 and above are the executive floors and include evening a nice variety of appys and a nutrit...
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erin08_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
egut, Director of Sales at Hilton Vancouver Metrotown, responded to this review, September 26, 2012
Dear Erin08-12,

How wonderful to hear that you enjoyed the Executive level of the Hotel, it really does have the best views of the city and the breakfast and hors d'ouevres served in the lounge are delicious, it certainly is worth the extra few dollars. Thank you again for letting us know how much you enjoyed your stay, we look forward to having you back with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaumont, Alberta, Canada
1 review
Reviewed September 7, 2012

The Hilton at Metrotown was perfect for our visit ! The location was great, ideal for shopping due to the location to the Metrotown MAll. The Hotel staff were wonderful, very helpful and knowledgeable. The Hotel it self was very clean, the rooms comfortable, each room having temperature control as well. We were upgraded to the 14th floor , a corner room,so had a lovely view of the city as well. Unfortunately we were unable to take asvantage of the Spa and restaurants but we toured them and both were lovely.All round good choice for a hotal:) Kim W

Room Tip: We had a lovely corner room which was great for the night time view!
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimberly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evelyn G, Director of Sales at Hilton Vancouver Metrotown, responded to this review, September 10, 2012
Dear Kimberly W,

Thank you so much for taking the time to let us know about your most recent stay, the views from the top of the hotel are magnificent. Thank you again for letting us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle Wa
Level Contributor
89 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 5, 2012

Stayed there for the long weekend. Close to everything. Shopping downstairs and more across the street. There is an Asian food court downstairs. They had some great beef noodles ( huge chunks of stewed beef,) You can also get bubble tea, sushi, juice and ice cream.. They also have some restaurants right out the door off the lobby. They had steam dumping(with lots of soup inside) and they had a great beef wraps with onion and hoisin sauce(like Peking duck).
You can also walk to the sky train to go downtown.
It was a great location for us because it was in between where we need to be. It was a little far from some of the tourist sites. The parking is part of the mall and getting in and out is a little confusing.
The hotel was clean and nice. The pool is only a lap pool. There is only enough for one person to swim laps. I had to wait for a person to finish first. (water was nice and warm)

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelerfunSeattleWa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evelyn G, Director of Sales at Hilton Vancouver Metrotown, responded to this review, September 6, 2012
Dear TravelerfunSeattle,

The Crystal Mall located on the lower floors certainly does offer some delicious delicacies and we are glad that you were able to enjoy them. Thank you again for providing us with your comments on your recent stay, we look forward to having you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Burnaby
Maywood
Element Vancouver Metrotown
Maywood
Holiday Inn Express Hotel Vancouver Metrotown
Show Prices
Show Prices
Show Prices
Robson Street
Hampton Inn & Suites Downtown Vancouver
Downtown
Hyatt Regency Vancouver
Hyatt Regency Vancouver
#23 of 89 in Vancouver
4.5 of 5 bubbles 3,430 reviews
Downtown
L'Hermitage Hotel
L'Hermitage Hotel
#1 of 89 in Vancouver
5.0 of 5 bubbles 3,652 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Vancouver Metrotown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Vancouver Metrotown

Property: Hilton Vancouver Metrotown
Address: 6083 McKay Ave, Burnaby, British Columbia V5H 2W7, Canada
Phone Number:
Location: Canada > British Columbia > Burnaby
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Burnaby
#2 Business Hotel in Burnaby
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Vancouver Metrotown 4*
Number of rooms: 283
Official Description (provided by the hotel):
Explore beautiful Vancouver and experience all that the Metropolis at Metrotown, British Columbia's biggest shopping and entertainment complex, has to offer when you stay at the Hilton Vancouver-Metrotown. Located in the City of Burnaby with Vancouver Sky Train only yards away, the attractions and businesses of downtown Vancouver are within easy reach 20 min Skytrain ride.Stay connected and productive in the 24-hour business center or get to work at the large desk in each Guest room. Surf the web with in-room high-speed internet access (nominal charges apply). Watch a movie on the television or listen your favorite album when you connect your MP3 player to the radio alarm clock. Guests staying in one of the hotel's Executive Rooms or Suites enjoy exclusive access to the Executive Lounge, serving complimentary breakfast in the morning and refreshments in the evening. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Hotwire, Hilton Hotels Direct, Booking.com, Cheap Tickets, Cancelon, HotelsforEveryone, Priceline, TripOnline SA, getaroom.com, HotelQuickly and Hotel.de so you can book your Hilton Vancouver Metrotown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Vancouver Metrotown Hotel Burnaby
Hilton Hotel Burnaby
Hilton Burnaby
Burnaby Hilton Metrotown

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing