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“Great Hotel”
Review of The New 401 Hotel

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The New 401 Hotel
Ranked #9 of 10 Hotels in Burnaby
Reviewed July 24, 2012

We stayed three nights and were very happy. Rooms were clean, large and well furnished. I got hooked to the coffee in the lobby. Staff was super friendly. Location was great, close to Downtown and right off highway to North Vancouver. Went biking at Central Park which was close by. Lucked out with weather!
No restaurant at the hotel but some within walking distance.

Room Tip: We read about noise but we never experienced it. We asked for a room with two beds and got two queen...
  • Stayed: July 2012, traveled with friends
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Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (86)
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70 - 76 of 86 reviews

Reviewed July 19, 2012

Be aware of this location on the corner of Grandview Hwy and Boundary Rd, both very busy from 5am until 9 pm, but that is not the problem. Currently they are doing roadwork right outside the motel and there is a backhoe that works all night! That's correct,...all night, right outside your window. Finally stopped at 0430 or so, just in time for the morning commuters to arrive. Apparently, as this is city work on a public street, there are no time restrictions for using heavy equipment.

On the flip side, the price is very inexpensive and the location is handy to get to Vancouver, Burnaby or Coquitlam. The rooms are simple and relatively clean. The bed was comfortable. The A/C kinda worked and each room has a little balcony overlooking either the highway intersection or trees a few feet away. There is no in-room coffee but they do have a big carafe in the lobby and will make a new pot if asked. Parking is free as is the wifi.

The staff themselves were very friendly and accommodating and helpful for directions etc...

Would I stay again? Maybe...but I would bring earplugs this time.

  • Stayed: July 2012, traveled with friends
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Thank ndngurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheNew401Hotel, General Manager at The New 401 Hotel, responded to this reviewResponded July 24, 2012

Thank you for your note. I appreciate your comments and understand your concerns. I would like to address the roadwork issue, but would first like to thank you for your positive comments about the cleanliness of the room, the comfort of your bed, our handy location, our very reasonable price, and the friendly service you received. Thank you for these comments – this means a lot to our staff and I.

With respect to the roadwork, the provincial government has been doing an improvement project in the area. Last week, they had been doing specific work at nighttime. Generally, work does not take place at night during sleeping hours. We have got in touch with the foreman for the job and have explained our concerns (and your concerns) and they have committed to provide us better information of when work is planned, so we can better serve you: our guests. We very much appreciate your business. In rare situations where noise is an issue, please let us know and we will do everything possible to move our guests to the back of the property upon request.

Once again, thank you for your comments. We have taken action to address the matter and look forward to welcoming you back as a guest on your next trip to Vancouver.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2012

Very basic! Clean, but very hot, and stuffy. A/C is old and does not keep room cool enough. No closed caption for hearing impaired, and T.V is old and basic. My room was close to hwy, which is very noisy. On a good note staff is nice, and friendly. I stayed here because it was close to the hospital, but probably would not again.

Room Tip: Choose bottom floor away from highway!
  • Stayed: July 2012, traveled solo
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1  Thank luvpigs69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheNew401Hotel, General Manager at The New 401 Hotel, responded to this reviewResponded July 19, 2012

Thank you for your comments. I’m glad you found our service friendly, your room clean, and the location convenient. We are currently upgrading each of the rooms in the hotel. Our A/Cs actually have both a fan setting and an air conditioning setting. The units work, but sometimes are not set correctly. Our staff is always happy to address any such issue right away. Our goal is to ensure each of our guests has a positive experience. If you find you are having an issue in your room, including noise or A/C issues, please let us know and we will be sure to deal with it. We appreciate your business and hope to have an opportunity to serve you as a guest again. Best wishes, Al

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Reviewed July 9, 2012 via mobile

Daughter is attending a college nearby and we wanted to check it out. The motel is a few blocks from the college, so it was close.
Staff was excellent and very accomodating. Room was extremely hot and stuffy, especially with the AC on all day while we were out and about.
Get an east side view, resident side, definitely quieter. Mountain side is lovely however, quite noisy as the motel is on the corner of TransCanada and Boundary Rd.
The motel is under new management and Al and Michael and staff are working hard to fix the motel. Screen doors would be nice to have to keep the bugs out and the air coming in. Coffee maker and clocks would be nice to have as well.

  • Stayed: July 2012
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1  Thank Janet H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheNew401Hotel, Manager at The New 401 Hotel, responded to this reviewResponded July 17, 2012

Thank you for taking the time to comment about your stay with us. We’ve noted your requests and we really appreciate your comments about our service. We look forward to serving you again and wish your daughter the best in her studies.

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Reviewed July 8, 2012

My husband and I stayed for three nights and were very happy. We always look at Tripadvisor first and were worried because there were few reviews. Turns out it's because hotel was just bought by new owners. We were very impressed with the size and finishings of our room. Apparently, all rooms have just been upgraded by new owners. Room had a really nice view too. Staff was friendly and always willing to help. We would certainly recommend this hotel and will be back.

Room Tip: Ask for a room with a view and a balcony. Check out the Chinese restaurant you can walk to down the...
  • Stayed: July 2012, traveled as a couple
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1  Thank terri r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheNew401Hotel, General Manager at The New 401 Hotel, responded to this reviewResponded July 17, 2012

Thanks so much for your remarks and for noticing all the improvements we are making to our rooms. We also appreciate your comments on our customer service. We are a small team here and strive to ensure each guest has a good experience. We hope we have the opportunity to see you again.

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Reviewed June 28, 2012

looks ugly this place walking to my room i thought oh no. But when in my room it was ok the veiws were greet of the moutains.The room was ok the peaple who have got this hotel are doing a lot of work to it this place. i think soon it will be a very good place to stay the veiws are beautfull.
needs work but there are on it well done.

Room Tip: room with views.
  • Stayed: July 2011, traveled solo
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1  Thank chris56701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheNew401Hotel, General Manager at The New 401 Hotel, responded to this reviewResponded July 17, 2012

Thanks for your encouraging remarks! We are working hard at the 401 and we hope you will visit us again soon to see even more improvements!

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Reviewed June 12, 2012

We recently moved to Vancouver and booked in for a month as a temporary base, while we found jobs and a permanent apartment. No issues, good quality for a very reasonable price, great location once you get familiar with the transport network - its very accessible. Staff have been very friendly and helpful in all respects. As stated in previous posts there is alot of upgrading maintenance work going on and this is evident everyday, but this did not cause any disturbance.

  • Stayed: May 2012, traveled as a couple
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1  Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheNew401Hotel, General Manager at The New 401 Hotel, responded to this reviewResponded July 17, 2012

Thanks for sharing your experience at the 401. We really appreciate that you noted our upgrading efforts and especially our level of customer service. We hope to see you again sometime!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The New 401 Hotel

Address: 2950 Boundary Rd, Burnaby, British Columbia V5M 3Z9, Canada
Location: Canada > British Columbia > Burnaby
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #9 of 10 Hotels in Burnaby
Price Range: $71 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The New 401 Hotel 2*
Number of rooms: 31
Official Description (provided by the hotel):
This Burnaby hotel is within 5 minutes' drive from the Pacific National Exhibition and Playland amusement park. Free parking is included. A balcony is featured in each room. Guest rooms at the 401 feature cable TV and free local calls. Free Wi-Fi is provided. Some rooms boast views of the North Shore Mountains and downtown Vancouver. Downtown Vancouver is within 15 minutes' drive from the hotel. The Skytrain Station is less than 5 minutes' drive from the property. BCIT campus is 2 km away. Metrotown Shopping Mall and Deer Lake State Park are 5 km away. ... more   less 
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Also Known As:
401 Motor Hotel Burnaby
401 Motor Inn

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