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“Basic cleanliness.”

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BEST WESTERN PLUS Burnaby Hotel and Conference Centre
Ranked #7 of 10 Hotels in Burnaby
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Basic cleanliness.”
3 of 5 bubbles Reviewed September 9, 2013

Nice space, clean. Issue with bites in the bedroom. Both guests staying there got 1 to 3 insect bites each of the two nights. Would not stay here again. Management needs to be on top of insect issues in the rooms.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aspire2blikehim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKINGS, General Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review, September 10, 2013
Thank you very much for your comment. I am very sorry to hear that your experience for the recent stay. Would you mind giving us a call to let us know which room you stayed at so that we could do a follow-up because we do not have any name match the name you use for this review. I have asked every single staff at both Front Desk and Housekeeping Department. Unfortunately, no one has received any insect bite complaint lately. In addition of providing proper training to our staff, we hire Orkin Canada as our Pest Control company. They inspect our rooms regularly, and provide us a report after each inspection. Our last inspection was done on August 17th, and no issue was found. If you had contacted us during your two nights staying, we could have called in the pest control company to inspect the room you stayed. Thank you once again for your review.
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392 reviews from our community

Traveler rating
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    81
    22
    12
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Kelowna, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 6, 2013

My girlfriend and I stayed at the BestWestern because we had planned to go to the PNE, location was good, within walking distance to Metrotown and public transit. The room was clean, breakfast was good. We will stay here again

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
1 Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 5, 2013

Family of 3 needed a stopover in Burnaby area close to SFU. Hotel offered a great rate, free parking and free breakfast. Breakfast was excellent. Was originally concerned about street noise as Kingsway is a very busy road but that was not a problem at all. Unfortunately we were on the ground floor and the people above us were extremely loud and rude but otherwise the hotel was clean and the beds were very comfortable. Cherry Cheang was quick to respond to my concerns and has been great. Being close to the mall was an added bonus.

Room Tip: If you're mobile, ask for a room on the 2nd floor to avoid noise from the people above you.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CalgaryMom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

Stayed at this hotel for five nights end of Aug and found it to be perfect for our needs, we were moving our son into res at UBC. We had trouble finding a reasonably priced hotel with two Queen beds (for parents and an 18 year old). Many hotels now only have two doubles, so were this was a must for us and this hotel offered this. Queen beds were first class, bed linens like new. Makes me want to upgrade mine at home! Bathroom was spotless and renovated with tasteful fixtures. Shower pressure absolutely wonderful (this is a pet peeve of mine). Cleaning service top notch, soaps and shampoo always replenished as necessary. The included breakfast was better than most. My son especially welcomed the warm waffles, just ask the staff behind the self serve buffet and they will bring to your table with a smile. I would definitely recommend and stay again.

Room Tip: We were lucky to get a room on the far back away from Kingsway, absolutely no road noise. No idea i...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ramona H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort McMurray, Alberta, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 2, 2013

We had such a great experience with our daughter's wedding guest stay and family reunion. This hotel location is prime location with all the amenities so close by that our guest had really easy access to everything. Hotel staff, everyone I dealt was great!!! Very friendly and helpful always. Cherry Cheang, Sales Associate/ Banquet Coordinator was very helpful in coordinating everything from booking over 20 room to a banquet hall for family re-union. Accommodating our guest all the way from East according to their flight schedule for early check-in or late check-out, room service, everything was great!!!
We including all our guest’s stay was perfect and recommend anyone looking for big group booking contact Cherry Cheang!
August 2013 with over 65 guest.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SabeenaButt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatchewan, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 31, 2013

Family of five needed a place to stay in Vancouver area. Ended up at this hotel which was handy to the Huge Burnaby Mall, and easy to drive to various Vancouver locations. Front desk staff were excellent. Cherry was friendly and informative, and we received valuable coupons for the Mall (saved money on our back to school shopping). Price included excellent filling breakfast that included hot food like eggs, pancakes, waffles, bacon etc. Room was large, included a fridge, and we asked for and obtained a microwave for one night. Not all hotels have such friendly staff. Free parking included and my kids liked having free WiFi. Only issue was the shower would sometimes drop in temperature then revert to normal, but that is a quibble. Overall, easy to give top recommendation to.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donmac451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 29, 2013

Food ran out at breakfast; bed was not comfortable. Coffee table in room was covered with chemical / spray left by previous guest, so was obviously not wiped between guests. Staff were excellent at both check-in and check-out. Location was good for our purpose

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Marguerite D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKINGS, General Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review, August 30, 2013
Thank you for taking the time to share your review. I’m sorry we were not able to provide you with a great experience during your recent stay. We understand food consumption is very high during the high traffic period in busy summer season/ Therefore, we have the foods refilled all the time. Some items might take longer cooking time than the others such as fresh make scramble eggs and hard boiled eggs so that it might run out sometimes. I apologize for the incontinence. Thank you once again for letting us know the coffee table issue. I wish I could have an opportunity to fix the problem during your 2 days staying with us because cleanliness is the first priority for our team and our property. I hope you will consider staying with us next time you come to our area to experience the hotel quality you expect and deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Burnaby Hotel and Conference Centre

Property: BEST WESTERN PLUS Burnaby Hotel and Conference Centre
Address: 5411 Kingsway, Burnaby, British Columbia V5H 2G1, Canada (Formerly BEST WESTERN PLUS Kings Inn & Conference Centre)
Phone Number:
Location: Canada > British Columbia > Burnaby
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Burnaby
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Burnaby Hotel and Conference Centre 2.5*
Number of rooms: 137
Official Description (provided by the hotel):
Best Western Plus Kings Inn and Conference Centre located within walking distance to Metrotown Shopping Centre with added convenience, value and comfort. ... more   less 
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Also Known As:
Best Western Vancouver
Burnaby Best Western
Best Western Burnaby

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