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“Love this Hotel!” 4 of 5 bubbles
Review of Delta Burnaby Hotel and Conference Center

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Delta Burnaby Hotel and Conference Center
Ranked #2 of 10 Hotels in Burnaby
Certificate of Excellence
Vancouver, Canada
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Love this Hotel!”
4 of 5 bubbles Reviewed November 11, 2012

This was our second stay at this hotel. Both times were to celebrate my birthday as it has become my favourite hotel, not too far from home. The foyer is beautiful and the staff are very welcoming and accommodating. We always make sure to eat at Ebo restaurant which is right in the hotel. The food is a little pricey, but fabulous! The casino is great, the music, the lights and the tables are great fun! When we get tired, we just take the elevator right up to your cozy, very clean room, with it's extremely comfortable beds and enjoy an almost perfect sleep...I say this only because we were near the elevator which can be a little noisy. All in all it really was a fabulous night out and I really recommend this hotel for anyone looking for a great place to stay in Burnaby!
P.S. The beautiful little birthday treat sent to our room while I was out was greatly appreciated and a great surprise! Thank you for helping make this birthday terrific!

Room Tip: Try to get rooms away from the elevator.
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  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mtklein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdmPGDeltaBUR, Manager at Delta Burnaby Hotel and Conference Center, responded to this review, January 3, 2013
Dear Valued Guest,

I am so glad you chose to enjoy your special occasion with us again. Happy Birthday! As you mention we really are a destination property. From multiple dining options such as the award winning EBO Restaurant, the Grand Villa Casino, sauna and outdoor hot tub make this a great place to get away from it all. I hope we don't have to wait another year to welcome you back!

Sincerely,

Paul Gallop
Operations Manager
Delta Burnaby Hotel and Conference Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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428 reviews from our community

Traveler rating
    217
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Sechelt, Canada
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

From the minute we walked in to the lobby we were so pleased with our stay. Friendly and helpful check-in, lovely large quiet room, very comfortable bed. We ate all our meals at the EBO restaurant. The food was excellent and moderately priced. Room service was very fast. Free parking across the street. We will definitely stay there again!

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kathleen-Ed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdmPGDeltaBUR, Manager at Delta Burnaby Hotel and Conference Center, responded to this review, January 3, 2013
Dear Valued Guest,

Thank you for choosing the Delta Burnaby Hotel and Conference Centre. I am so glad you enjoyed your stay and will share your comments with our team. We are looking forward to welcoming you back in the future.

Sincerely,

Paul Gallop
Operations Manager
Delta Burnaby Hotel and Conference Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed November 2, 2012

I have stayed at the Delta about 10 times this year and I have been very pleased with the consistency and service I continue to receive. The rooms are always clean, the check in is always fast and the regular staff do a great job taking care of everything I need. The Hotel amenities are very attractive. Both the Casino restaurant & Ebo on the 2nd floor are outstanding. As a tip, you need to give them your Aeroplan # and Delta Privilege #, they won't ask for them when you book even though they should. Also, if you get on their email list, they send out last minute discounted rooms for up to a week in advance.
Very Good Hotel Experience!

Room Tip: Ask for a room on the opposite side of the elevators 7-12 on each floor,
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  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JerDan89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdmPGDeltaBUR, Manager at Delta Burnaby Hotel and Conference Center, responded to this review, November 5, 2012
Dear Valued Guest,

Thank you for your continued loyalty to Delta Burnaby and for taking the time to write a review. It is through comments such as yours that we are able to determine what we are doing well and what we could improve on. Thanks for the tip on the Aeroplan and Delta Privilege numbers, I will be bringing this up with our Reservations Teams as a reminder to ensure this is part of the reservation process. We look forward to welcoming you back again in the future.

Sincerely,

Paul Gallop
Operations Manager
Delta Burnaby Hotel and Conference Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
Level Contributor
68 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed October 26, 2012

Check in service was fantastic. Room large, bright and very clean. Internet service is extremely spotty and not consistent, even with cable plugged in. Room service very quick and food was delicious. Bathrooms were bright but I could have used a makeup mirror as the mirror was set back and I'm not tall. Hotel does not have a gift shop, despite signage or snack vending machines so you won't get chips or snack foods. There is a Starbucks in the lobby though, All in all, a great hotel. Close to Metrotown Mall, though not walking distance.

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1yummymommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdmPGDeltaBUR, Manager at Delta Burnaby Hotel and Conference Center, responded to this review, October 30, 2012
Dear Valued Guest,

I am so happy to see you enjoyed your stay with us. I am sorry to see you had issues with your internet connection. We are now in the final stages of a planned upgrade to our internet system that will include wireless in all areas of the building. At this point we are hoping to have this completed by year's end. If there is ever anything you require to make your stay more comfortable, please ensure you let us know and we would be happy to do what we can to provide you with everything you require.

I hope we will have the opportunity to welcome you back again in the future.

Sincerely,

Paul Gallop
Operations Manager
Delta Burnaby Hotel and Conference Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chemainus, Canada
Level Contributor
125 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed October 16, 2012 via mobile

We really enjoyed our stay here for the GFS food show. We were treated very nicely. The room was super clean and the bed was fantastic! Very accommodating for our dog too! Will stay here again without hesitation. Thanks!

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VitaminandDolphin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdmPGDeltaBUR, Manager at Delta Burnaby Hotel and Conference Center, responded to this review, October 30, 2012
Dear Valued Guest,

We are so happy to have been able to host the GFS food show once again this year and I am glad you enjoyed your stay. From EBO Restaurant to the Housekeepers that take care of our rooms, our staff are focused on providing an exceptional experience for our guests including those extended family members, our pets!

I hope we will have the opportunity to welcome you back again in the future.

Sincerely,

Paul Gallop
Operations Manager
Delta Burnaby Hotel and Conference Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
252 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed October 12, 2012

This is a terrific hotel to stay in with a lot of advantages, it is only 5 min drive to metrotown, the car park is free and the rooms are huge and comfortable. If you get a room $150 a night or under consider it a bargain as it is a classy 4 star hotel.

Room Tip: This is not in downtown Vancouver, however stay there if you want to pay $20 a car park and get stuc...
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Punit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdmPGDeltaBUR, Manager at Delta Burnaby Hotel and Conference Center, responded to this review, October 30, 2012
Dear Valued Guest,

I am so happy you enjoyed your stay and were able to take advantage of our great location. We pride ourselves in our level of service and feel we provide great value for guests that are looking for a great experience in the lower mainland.

I am not sure how often you may visit the area being from Auckland but we hope we will have the opportunity to welcome you back in the future.

Sincerely,

Paul Gallop
Operations Manager
Delta Burnaby Hotel and Conference Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 9, 2012

Great hotel for a stay when you have a nearby conference or meeting. Close to Hwy 1. Rooms a but stuffy and outdated. Old corridor carpets and looks a bit run down in areas. Reception friendly and helpful. Lovely bar and restaurant.

  • Stayed May 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Canfamdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rdmPGDeltaBUR, Manager at Delta Burnaby Hotel and Conference Center, responded to this review, October 30, 2012
Dear Valued Guest,

Thank you for taking the time to provide a review from your recent stay. I was surprised to see your comments regarding the guest rooms and corridors as the hotel has only been open for 3 years following a large renovation of the entire property. We do have very detailed deep cleaning and preventative maintenance programs to ensure we keep the property in great condition. We appreciate receiving feedback from our guests on areas that we may want to focus more in. I am glad to see the staff were friendly and helpful and that you enjoyed EBO Restaurant.

I hope we will have the opportunity to welcome you back again in the future.

Sincerely,

Paul Gallop
Operations Manager
Delta Burnaby Hotel and Conference Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Delta Burnaby Hotel and Conference Center

Property: Delta Burnaby Hotel and Conference Center
Address: 4331 Dominion St, Burnaby, British Columbia V5G 1C7, Canada
Phone Number:
Location: Canada > British Columbia > Burnaby
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Burnaby
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Delta Burnaby Hotel and Conference Center 4*
Number of rooms: 200
Official Description (provided by the hotel):
Welcome to the new Delta Burnaby Hotel and Conference Centre, conveniently located close to business centres, leading academic institutions, shopping malls and attractions. The hotel will welcome the business traveller with the comforts of home and office. The leisure traveller will enjoy nearby shopping excursions, Burnaby's famous parks and local attractions. The hotel is located 30 minutes from Vancouver International Airport, and 15 minutes from downtown Vancouver by Skytrain or Highway route. ... more   less 
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