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Heron's Landing Hotel
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Reviews (207)
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All reviewsone bedroom suitemake your ownenglish hotelfull kitchenmicro wavefacing the oceanfresh ingredientswonderful hotelthoroughly enjoyed our staygreat view of the watercomfortable bedcomplimentary breakfaststayed for nightswould stay againgood sizebit datedbalcony
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Reviewed August 21, 2013 via mobile

Lovely apartment with all amenities including a Kitchenette with dishwasher and enormous fridge. Beautiful views from the balcony and very helpful staff. They recommended somewhere to eat and as a result had a lovely evening!

  • Stayed: August 2013
    • Value
    • Location
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    • Service
Thank sam_ottewell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
herons1, General Manager at Heron's Landing Hotel, responded to this reviewResponded August 28, 2013

I am delighted you enjoyed your stay with us.
We are very blessed to have staff that work very hard to create a wonderful guest experience.

Kindest regards,
Janet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

We stayed in their Penthouse 2 Bedroom Suite for a family of four. I think this rooms is perfect for families!! Nice and spacious!! They serve a good variety for breakfast as well.

Though we did have some issues with our room, partially on our part.
However, they took care of the problems that could be taken care of promptly, others which were understandably not possible, so I have no complaints. For example, the door didn't shut properly, but that was because we we weren't understanding the mechanism correctly, the bulbs were dead in some rooms, out of hair rinse, and the electric kettle and some burners on the stove top electric range weren't working properly.

All in all, liked the property. It felt like a home away from home, not so far from town. I don't understand why some people were complaining about the noise from the highway. The staff their were all nice, and gave us precise suggestions about the attractions, restaurants in the area!

  • Stayed: July 2013, traveled with family
    • Value
    • Location
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Thank Chia2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
herons1, General Manager at Heron's Landing Hotel, responded to this reviewResponded August 28, 2013

Thank you for your recent review.
I am so glad you enjoyed your stay with us.
I am apologize for the burned out light bulbs , and also the conditioner being empty.
These are things that normally are checked by the room attendants.
We appreciate guest comments. It helps to improve our guest's experience.

Kindest regards,
Janet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2013

Heron's Landing is a conveniently situated hotel if you are passing through on route to Knight's Inlet or perhaps Telegraph Cove but its more like a B&B than a hotel given it provides just that and no more from what we experienced on our short overnight stay. I can understand how it has managed to achieve #1 position on TripAdvisor in Campbell River but at over $160 per night it's an expensive bed, only offering a continental breakfast, and would never achieve such a rating if it was located any where more central. The rooms are big and spacious and come with a kitchenette providing a fridge, microwave, cooker, ketal, etc. The hotel has done its best to ensure the rooms are well presented however they are a little dated, which is not to be expected given the location. The staff couldn't be more friendly and helpful however the lack of hotel facilities, e.g. hotel restaurant, was an issue for us. Campbell River appears to be a very sleepy town and we had to drive around for almost an hour to find a basic 'open' restaurant on a cinema/ retail park having had a lengthy drive over from Tofino in heavy rain feeling very tired -the last thing I wanted was to trapse about having to find some where to eat outside my hotel. For this reason we havd only awarded 3 stars as Heron's Landing is an expensive B&B that appears to be capitalising on trade passing through to Knight's Inlet albeit you cannot fault the hotel's efforts to provide a cosy room.

Stayed: August 2013, traveled with family
1  Thank DCMIT1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
herons1, General Manager at Heron's Landing Hotel, responded to this reviewResponded August 25, 2013

Thank you for your review.
I am sorry you feel it is more like a bed & breakfast.
We don't have a restaurant but we have menus in the lobby with quite a varied selection of places that will deliver right to your own door.
There is also a pub 2 doors down from us that is in easy walking distance.
Our breakfast is quite an extensive continental breakfast which our guest's comment on.
The hotel is not a new building, but we make improvements regularly. This winter we are going to redo the kitchen cabinets in all the Suites.

Kindest regards,
Janet Johnson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

This place pretty much is a dump. Very dated, very worn down, very much in need of a renovation. Located ON the main highway in Campbell River it affords all of its occupants the road noise to go along with it. Lovely when Harley's drive by. Carpets are filthy, infrastructure does not exist, and the next door neighbor guts fish every evening with all the screaming sea gulls that go along with it! NOT worth the price they charge and NOT what they represent online. Don't fall for it.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
herons1, General Manager at Heron's Landing Hotel, responded to this reviewResponded August 14, 2013

It is unfortunate that you did not make us aware of your dissatisfaction during your stay with us.
The hotel interior was renovated in 2007, and the exterior in 2008.
We have many antiques from Germany in all the rooms, including accent furniture pieces.
As well we have contemporary couches and chairs in our suites.
We clean the carpets twice a year, and our housekeepers inform us if there is a stain, so that we can spot clean the carpet between steam cleaning.
As we are situated on the highway, some traffic noise is to be expected.
I'm sorry you were not happy with your stay.
We pride ourselves on clean rooms and friendly staff.

Kindest regards,
Janet Johnson

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2013

Great location, comfortable bed and room, fine breakfast, easy parking at a reasonable price! The staff were friendly and gave great suggestions for the areas we wanted to visit. They also had a very reliable list of staff recommended restaurants!!

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
herons1, General Manager at Heron's Landing Hotel, responded to this reviewResponded August 12, 2013

Thank you so much for your awesome review.
We really appreciate the comments.
I hope we will see you in the future.

Kindest regards,
Janet Johnson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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