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“An excellent stop-over”

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Best Western Austrian Chalet
Ranked #4 of 16 Hotels in Campbell River
Dusseldorf, Germany
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“An excellent stop-over”
Reviewed September 1, 2014

The location is good, we had a ground-floor room with a small terrace directly at the lawn with a sideview of the waterfront. Pool was good to do some laps after being in the car for a while, breakfast (for North-American standards) was very good. Staff pleasant and competent.

Room Tip: A ground floor room
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  • Stayed August 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, September 15, 2014
Thank you for your review. I am glad to hear that you enjoyed your stay with us here at the Best Western Plus Austrian Chalet. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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529 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (111)
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English first
Nanaimo, Canada
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 26, 2014

We only booked for one night but were very disappointed in the room as it was nothing like the photos in the internet. Although I had talked to reception the night before, she failed to mention the pool was out of service. Location was ok but overall for the cost of the room very high for what we received.
We stayed in loft suite.

  • Stayed August 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank rawaitim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, August 29, 2014
On behalf of everyone here at the Best Western Plus Austrian Chalet, I would like to apologize for not exceeding your expectations. I am also very sorry that you were not informed about the pool being down upon check in. The pool had just recently been put out of order and though we are waiting for a replacement part, the use of the hot tub and sauna are still available to our guests.

I do hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Saint Louis, Missouri
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 19, 2014

Good location for us. The room was clean and had a nice patio to sit and enjoy the view. The bed was comfortable. There was no air conditioning and it was hot in the room until evening. Great breakfast.

  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank 512Ron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, August 29, 2014
Your response is appreciated. I am glad to hear that you enjoyed your stay with us and even happier to hear that you loved our breakfast. We do our best to provide a variety of items and though it may not be a large selection we do offer a rotating menu to keep things interesting. Eggs, bacon, links, pancakes, crepes, fresh fruit, yogurt, cottage cheese are just some of the things we like to offer.

Your business is appreciated and I hope you stay with us again sometime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kampenhout
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 18, 2014

We have been in several Best Western's across the USA and Canada and this hotel does not deserve the name of a Best Western. It is outdated, we had a dirty room, dirty blankets and a dirty hallway. Breakfast is poor.
But the location is good and employees were friendly.
We will not return to this hotel.

  • Stayed August 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PatrickCKampenhout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, August 29, 2014
On behalf of the team here at the Best Western Austrian Chalet, I would like to apologize for not meeting your expectations. We have recently become a Plus and are working very hard to implement updates on the property, inside and out, to bring our hotel up to Best Western Plus standards. So far this year we have expanded and updated our breakfast room, installed new lighting in all our guest rooms, updated all balcony and patio furniture, installed new flooring in our exercise room with some new equipment and outfitted our newer mattress with new bed skirts, scarves and bolsters to match the new drapes we are installing. We have much more planned for the hotel over the next couple of years. We will start with our lobby renovation and business center expansion this fall and then move on to installing new flooring and furniture in all guest rooms. As for the exterior we are currently painting all buildings and will also be updating outside light fixtures.

I do hope you will reconsider staying with us in the future, that way you can see all the wonderful updates we have implemented.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alfortville, France
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 17, 2014

We spent just one night in this hotel. It is clean, the staff was kind, and the hotel is nicely flowered. There are various equipments such as swimming pool and mini-golf.
I don't know the exact price as the hotel had been booked by a travel agent. It's true that rooms are pretty small, but it's not an issue for us.
Breakfast is correct compared to other hotels, and we had a sunny breakfast on the terrace.

  • Stayed August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Olol94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, August 29, 2014
Thank you for your review. Your response is highly appreciated. I am glad that you enjoyed your stay and I would like you to know that we have different room types available to suit many different needs. We have extended stay guests who enjoy our Executive, Eagle, Light house and Manager's suites. They are all designed with the comforts of home and all have a breathtaking ocean view. Our Manager's suite and Light house suite have multiple bedrooms for families to enjoy extra privacy, but still room together.

Again, thank you for your review and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary Alberta Canada
Level 4 Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 17, 2014

The room we had was starting to show its age, however was clean and comfortable. No a/c in our room, some traffic noise thru the night. we had a partial ocean view, but the balcony was practically shared with adjoining rooms so was a little awkward if there where others enjoying the view. Breki was the standard fare. Im guessing this hotel has grown over a number of years as the rooms seem to vary quite a bit (we have stayed here a few times)

Room Tip: For this hotel, take the time to check the room before lugging your luggage, some rooms are differen...
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  • Stayed August 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank jw900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, August 29, 2014
Thank you for submitting your review. On behalf of the team here at the Best Western Austrian Chalet, I would like to apologize for not meeting your expectations. I would also like to take this opportunity to tell you about the updates we have planned for the hotel over the next couple of years. We will start with our lobby renovation this fall and then move on to installing new flooring and furniture in all guest rooms. As for the exterior we are currently painting all buildings and will also be updating outside light fixtures.

We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brecon, United Kingdom
Level 6 Contributor
399 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed August 1, 2014 via mobile

Our room had balcony with sea view as requested, had a loft bedroom as well as downstairs lounge with sofa bed. Clean and comfortable. Good indoor pool. Air con not working, but had a fan, as it was too noisy with traffic to keep windows open. If you are travelling with children , you may want to eat before you arrive or be prepared to drive into town, as the pub next door doesn't allow children in and the restaurant next door has closed down.

Stayed July 2014, traveled with family
Helpful?
1 Thank MrMrsW50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, August 15, 2014
Your review is appreciated. While the pub next door is not part of our hotel and does not allow children, they do allow take away and may be something to consider in the future. If you do not wish to partake of what the pub next door has to offer, our front desk staff have many suggestions and menus available that offer delivery.

Thanks again for your response and I do hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Austrian Chalet

Property: Best Western Austrian Chalet
Address: 462 Island Highway, Campbell River, British Columbia V9W 1A5, Canada (Formerly BEST WESTERN PLUS Austrian Chalet)
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Campbell River
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 16 Hotels in Campbell River
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Austrian Chalet 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Visitors to Campbell River Hotels are bound to be overjoyed for selecting the BEST WESTERN PLUS Austrian Chalet as the site of their next vacation or business trip. They will experience the outstanding quality standards recently confirmed by the hotel's achievement of the Best Western Director's Award which recognizes them as scoring in the top 20 percent of all 2400 North American properties. Guests will find the commitment of the BEST WESTERN PLUS Austrian Chalet to meet their needs unmatched by other Campbell River Hotels or elsewhere. Guests can sit back in their rooms, our garden area, or huddle near the fireplace in the lobby to relax. They are sure to enjoy a spectacular ocean view of Discovery Passage, Georgia Strait and the Pacific Ocean. Meanwhile, their hosts will be glad to fill them in on the many leisure time possibilities in or near Campbell River, BC. The seemingly endless list of recreational activities, includes golfing, salmon fishing, grizzly bear watching, kayaking, whale watching, skiing, mountain/rock climbing and horseback riding. Visitors can also enjoy our fitness facilities, pool, and hot tub or catch up on their favourite movies on our satellite televisions. Whatever accommodation they selected from the wide variety of loft rooms, suites, or kitchenettes, they will rest comfortably knowing that their friendly and knowledgeable staff is eager and ready to serve them to make their stay in their Campbell River Hotel a memorable one. ... more   less 
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Also Known As:
Best Western Plus Austrian Chalet Hotel Campbell River
Best Western Campbell River
Campbell River Best Western

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