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“Right place... Right time”

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Best Western Austrian Chalet
Ranked #4 of 16 Hotels in Campbell River
Sudbury, Canada
Level 5 Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Right place... Right time”
Reviewed June 21, 2014 via mobile

Hotels come in all colours of the rainbow and while I know faux Euro style was once in it is clear these folks are on way to refreshing this location. Bed very comfortable and certainly warm welcome. Staff all very kind. Not exceptional but was right place at right time.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hugh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, June 27, 2014
Your review is appreciated. You are correct, we are refreshing our property in many areas. This summer we are painting the exterior as well as updating our guest room lighting package. During the fall we will undergo a lobby renovation as well as increase the size of our business center.

We hope you will visit us again and see all the new improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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516 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
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English first
Vernon, Canada
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 19, 2014 via mobile

Very comfortable, and very clean. The grounds are beautifully manicured, and the staff are very pleasant. Because everything is such close quarters, you have no problem hearing the people beside ( and in my case above) you.
I would stay again however.

Stayed June 2014
Helpful?
1 Thank Rose B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, June 27, 2014
Thank you for your review. Your feedback is appreciated and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enderby, Canada
Level 6 Contributor
123 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed June 8, 2014 via mobile

Because there is no a/c you need to keep balcony door open. Noise between rooms and floors is major. The beds are comfortable but kept getting woke up by slamming doors till 2 am. Small aging room was clean and had balcony. Good breakfast with bacon and eggs. Highway between motel and ocean is busy. There are other motels right on ocean.

Stayed June 2014, traveled as a couple
Helpful?
Thank Denise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, June 13, 2014
On behalf of the team here at Best Western Plus Austrian Chalet, I would like to apologize for not meeting your expectations. As an ocean view property there is very little necessity for AC in all of our rooms. There are a select few that are on our top floor of our Alpine building that do have AC units and are available upon request.

As for the noise, I do apologize for the inconvenience. That weekend there was a large event booked in our hotel with many families and though our front desk agents who are available 24 hours, handle noise complaints that are reported to them, they cannot do anything unless they are made aware of disturbances past the noise curfew of 10 pm.
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Swansea, IL
Level 6 Contributor
163 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed June 2, 2014

First of all, we would like to rate this as a 3.5 hotel, but that is not possible in the overall rating of the property. We were told that this hotel and 2 other properties by it were built and owned by the same family back in the 1970's. BW added it to the hotel chain about 10 years ago. It does have a wonderful location right on the water. There is a long walkway and bike path that goes along the water and just across the road from the hotel. This gives you an opportunity to just enjoy the scenery and activity on the water. We really appreciated the hospitality of all the staff.

This hotel has separate buildings and does not have a covered drive thru or automatic doors. The rooms are in buildings with 3 floors and without an elevator. You will have to go up steps unless you have a ground floor room. You will have to go outside to use the breakfast room, the fitness center with 5 machines, the indoor pool, hot tub, and sauna, the business center with 1 computer, or laundry. Wi-fi is available along with a BBQ and patio area and a 6 hole miniature golf area. Enter into a fairly small lobby with limited seating and a fireplace. Coffee is available 24/7.

The buildings with the guest rooms do have inside hallways but the outside door to the building is not secure with a locked door opened by guest keycards. All rooms are located on the water side or the opposite side with a balcony with chairs and flower boxes. With all the foot traffic outside the buildings, it would be harder to keep the hallway carpets clean. The hallway seemed to have a somewhat musty smell to us.

Our king bed room was very clean and inviting. It had baseboard electric heat but no air conditioning. Two oscillating fans were provided for those warmer days. A guest book was provided, and we enjoyed the flat screen TV with an okay lineup. The lineup that was provided in the guest book did not match many of the stations. So a new lineup card needs to be made and provided. Enjoy the coffee. There were 2 night stands but only one lamp as well as an entry light, clock radio, desk with an arm chair, 2 sitting chairs and small square table, fridge, full mirror, 3 drawers for storage, an iron and ironing board. No microwave available.

The bath was rather small and all in one room with a tub/shower combo. There was a large mirror but had a sink with limited vanity space. Hair dryer available along with 1 towel bar and 2 hooks. We really liked the soft and fluffy towels. The sink drained very slowly so we cleaned it out. This should probably have been discovered during the daily cleaning process.

We appreciate BW using fiberboard instead of styrofoam for the cups, plates, and bowls. The breakfast area is somewhat small so has limited seating. We stayed 2 nights so the breakfast had the normal hot and cold items including a waffle maker and 3 types of juices. The exception to this was an omelet and bacon were available the first morning, and then a different style of eggs and sausage were available the second day. We really liked the friendliness of our breakfast hostess.

The hotel permitted us a late check-out the second morning since we had a late boat trip that day. We also were able to convert some money from American to Canadian. We like BW hotels and have stayed at many of them. We did return for a third night a week later after returning from the boat trip. There is a pub and restaurant adjacent to the hotel but not part of the property.

Room Tip: Get an ocean view room unless you would like to be able to sit outside on a balcony and enjoy the fr...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaleSwansea_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, June 4, 2014
Thank you for taking the time to write such a detailed account of your experience with us. While it is true that microwaves are not readily available in our traditional rooms, they are available in our upgraded kitchenettes as well as upon request, but on a first come first serve basis.

As part of our property improvement program we will be renovating our lobby, which will include a push door with an automatic ADA button to accommodate wheelchair access. We will also be looking at incorporating an elevator onto our property later in 2016.

Our breakfast is a great feature for our hotel. We have a rotating menu to try to offer something different each day. Potato patties, crepes, bacon, links, french toast, pancakes, eggs and quiche are all items we offer during different days of the week.

i am glad that you enjoyed your stay with us so much that you returned for a 3rd night. We look forward to seeing you again soon.
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Victoria, Canada
Level 5 Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 28, 2014

Front desk service was very good , upgraded me to a ocean view room . Rooms are older , location is central. Hotel is located on the hwy across from the beach walk way . The room has a small fridge and two burner stove top if you want to make your own breakfast .

Room Tip: Get one with an ocean view
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  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, May 29, 2014
Thank you for submitting a review. We are currently participating in a property improvement program and are making updates to the interior and exterior. This year we have updated our breakfast room, guest room lighting, fitness area and this fall we will be focusing on our lobby, business center and guest room drapes.

I do hope you will visit us again and see all the wonderful changes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kamloops, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 9, 2014

Small, but with the loft it made it easy to stay here. Clean, quiet...awesome view. Easily slept 4 could have done one more. Some decor is a bit old but made up for it with comfort of beds and sofa. All in all it is a great place for a small family away from the downtown but less than a 5 minute drive to get into town.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, May 10, 2014
I am glad to hear that you enjoyed your room and had a nice time here in Campbell River. Our loft rooms are top floor and have a lovely view. We have traditional loft rooms that have air conditioning, which are perfect for the summer and should be requested upon booking. For those who wish to stay in and cook we have lofts that have a mini kitchenette but no air conditioning. As an ocean front property, usually the cool ocean breeze is enough. We will be upgrading our decor and furniture within the next two years as part of our property improvement program. This year we have expanded our lobby, added new patio furniture and guest room lighting and we are planning a lobby renovation for this fall.

We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abbotsford, Canada
1 review
Reviewed May 2, 2014

Great people, very clean but this place is getting old, Campbell River needs some new hotels, usually stayed at the Coast and had a great view of the ocean, my view at the BW was a concrete mini putt.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, May 10, 2014
It sounds like you were booked into a ground level traditional room. Our busy season is here and availability does go quite fast. We do have many upgraded rooms styles on our 2nd and 3rd floor that have a lovely view. And though we may be aging, we are undergoing a property improvement program and many updates can already be seen throughout the hotel. Our fitness room has a new elliptical and new flooring. Our vending and laundry room has a new pop machine, guest patio sets and public seating is brand new.

Our biggest improvement is our new breakfast room expansion. New seating, granite counters and table tops. The breakfast menu has expanded as well. We have a new rotating menu that offers hot and cold items. Pancakes, crepes, french toast, bacon, links, scrambled eggs, quiche as well as a make your own waffle bar. Each day offers something a little bit different and is quite enjoyed by our guests.

Your feedback is highly appreciated and we hope that with our changes and upgrades, we will see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Austrian Chalet

Property: Best Western Austrian Chalet
Address: 462 Island Highway, Campbell River, British Columbia V9W 1A5, Canada (Formerly BEST WESTERN PLUS Austrian Chalet)
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Campbell River
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 16 Hotels in Campbell River
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Austrian Chalet 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Visitors to Campbell River Hotels are bound to be overjoyed for selecting the BEST WESTERN PLUS Austrian Chalet as the site of their next vacation or business trip. They will experience the outstanding quality standards recently confirmed by the hotel's achievement of the Best Western Director's Award which recognizes them as scoring in the top 20 percent of all 2400 North American properties. Guests will find the commitment of the BEST WESTERN PLUS Austrian Chalet to meet their needs unmatched by other Campbell River Hotels or elsewhere. Guests can sit back in their rooms, our garden area, or huddle near the fireplace in the lobby to relax. They are sure to enjoy a spectacular ocean view of Discovery Passage, Georgia Strait and the Pacific Ocean. Meanwhile, their hosts will be glad to fill them in on the many leisure time possibilities in or near Campbell River, BC. The seemingly endless list of recreational activities, includes golfing, salmon fishing, grizzly bear watching, kayaking, whale watching, skiing, mountain/rock climbing and horseback riding. Visitors can also enjoy our fitness facilities, pool, and hot tub or catch up on their favourite movies on our satellite televisions. Whatever accommodation they selected from the wide variety of loft rooms, suites, or kitchenettes, they will rest comfortably knowing that their friendly and knowledgeable staff is eager and ready to serve them to make their stay in their Campbell River Hotel a memorable one. ... more   less 
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Also Known As:
Best Western Plus Austrian Chalet Hotel Campbell River
Best Western Campbell River
Campbell River Best Western

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