We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice family spot”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Best Western Austrian Chalet
Ranked #4 of 16 Hotels in Campbell River
Campbell River, Canada
1 review
“Nice family spot”
Reviewed April 3, 2014

Lovely view of the ocean from some rooms. Very friendly staff. Different types of rooms; some have lofts or small kitchenettes. Older but well maintained and comfortable. Free breakfast with different hot dishes everyday starting at 6:00am. Pub nest door with good specials.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robin G H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, April 5, 2014
On behalf of our team here at the Best Western Plus Austrian Chalet I would like to thank you for wonderful review. We do offer more than just a traditional room style and have suites that can accommodate up to 10 people. While it is true, we are an older hotel, we are undergoing an property improvement program and are updating our guest rooms and decor over the next couple of years. This year we are focusing on our breakfast room expansion (which is completed) and our lobby and business center renovation.

Our free breakfast does have a rotating menu and we offer something a little different each day. We have pancakes, french toast, crepes, bacon, eggs, pork patties and links just to name a few items.

We look forward to seeing your family again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

505 reviews from our community

Traveler rating
    111
    205
    129
    38
    22
See reviews for
145
197
21
78
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Swedish first
  • Any
English first
Castlegar
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 30, 2014

Staff at hotel was very friendly. Hotel was in a good location for us to base our explorations from. Awesome included breakfast made for a great start to day. Room was good and small kitchenette very handy.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank kade93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, April 5, 2014
I would like to thank you for choosing our hotel for your family's spring break destination. You are right, it is the perfect location as a base for exploration! Our kitchenette units are located on the second floor and have one of the best views in the house. We are located a couple of minutes away from down town, the hospital, the ferry to Quadra island and there are many family friendly outdoor activities available. There's the sea walk, rotary beach park, the pier and shoppers row all within walking distance.

Thanks for staying with us, hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed March 22, 2014

this was a very comfortable room, with great service and staff. would stay again, and recommend to anyone in need of a warm place to stay. food was great more than the usual places we have stayed in. Great place

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 264junep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, April 5, 2014
Your response is appreciated. We have a rotating menu for breakfast and now have introduced crepes and pancakes as well as scrambled eggs. Thank you for choosing to stay with us and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
79 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 10, 2014

A wonderful location and visually interesting from the outside. Sweeping ocean views and comfy beds but that's were the good part ended. The rooms are tired and dated. The soundproofing is poor, with noisy corridors and stairways. The shower went scorching hot half way through the first day and freezing cold the second day. The breakfast room was being renovated but it was very cramped. Probably the poorest BW breakfast and difficult to get breakfast due to the limited space. We booked a loft bedroom, so were expecting stairs but they were steep and not very convenient as the closet and the bathroom were on the lower level. Freddies pub next door was good.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank denise V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, March 20, 2014
Responses from our guests is always appreciated. It allows us to review what we are doing and gives us a chance to improve. I am sorry that your experience with us was not satisfactory. As an older property we do realize that our décor needs updating and we are taking action to provide a better quality stay. This summer/fall we will be painting our exterior and renovating our lobby and business center. Your happiness as a guest is important to us and I do hope that you will consider staying with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
1 review
Reviewed March 9, 2014

Stayed one night here on March 7, 2014. We are a family of 5 so we are required to have a suite. I had requested a 1 bedroom suite because I have a 3 year old and try to avoid places with stairs if I can because it's just one less thing to worry about him either making a bunch of thumping sounds or falling down. We opened the door to our room and were immediately hit with a wall of old cigarette smoke smell in our non-smoking room. It was positively over powering. We had friends with us in two other rooms which had no odour at all. The room also contained a bit too much furniture for the space available. Even my kids had to turn sideways and shuffle to get between the dresser and bed to get to the sliding door. After informing the staff of the odour, they immediately offered to move us to another suite without a problem, so that was great. We ended up in a loft room which was a really nice set up. The view of the ocean was a nice bonus. The big downside to this is that we didn't get three actual beds. We had 2 queens and a fold out couch. Anyone who has ever slept on a fold out knows it is a far cry from a proper bed. The pool was clean, a comfortable temperature and overall well maintained. Breakfast was good value for being included in the room. No complaints there.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, March 20, 2014
Your response is appreciated. It helps us as a property to improve upon our procedures to help insure quality and consistency of our guests experience. I am glad to hear that we were able to provide you with an alternative to your original accommodation dilemma. In the future, might I suggest looking into reserving our Manager's suite or Lighthouse Suite. They offer separate bedrooms and would ensure that each of your family members gets their own traditional bed rather than a hide a bed. Both of these suites also offer great views of the ocean too!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campbell River, Canada
2 reviews
Reviewed March 9, 2014

The hotel is spread out across the property, parking not always near. Needs some updating, although the rooms were well equipped and clean. The bed was extremely comfortable. Self serve breakfast - not great. Hotel staff are extremely friendly and helpful.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Marion S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, March 20, 2014
Your review is appreciated. We do have a rotating menu offered for breakfast which entails, eggs, french toast, kielbasa sausages, pork patties, bacon, breakfast perogies filled with cheese and bacon, a waffle maker with varied toppings, fresh fruit, yogurt and the standard cereals and muffin products. We even offer a limited selection of gluten free items for those guests who have allergies.. I am sorry that your breakfast room experience with us did not meet your standards and I do hope you consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maple Ridge, Canada
Level Contributor
4 reviews
Reviewed March 7, 2014

I stay here at least once a month when on business in Campbell River. The beds are comfortable, the rooms are clean, the breakfast room and food is well presented, the staff are polite and helpful. The wireless internet is pretty good, although I found sometimes it cuts out for no reason. I've stayed at other properties in Campbell River and haven't found one that offers better value. The property is a little old and the decor is dated, but what makes up for it is that it is well maintained and the people are really great.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jonathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, March 20, 2014
Jonathan H,

Thank you for your review. It is highly appreciated when a loyal guest takes the time to submit a survey. You are correct, our property is not the newest, but we are making updates and working on a property improvement program to ensure quality and value as part of the Best Western brand. Our team goes out of its way to give guests a comfortable experience and I will be sure to pass along your compliments.

Your business is appreciated and I thank you for choosing to stay with us here at the Austrian Chalet.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Campbell River hotels
2.2 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#1 of 16 in Campbell River
259 reviews
1.9 mi away
Coast Discovery Inn
Coast Discovery Inn
#3 of 16 in Campbell River
319 reviews
0.0 mi away
Heron's Landing Hotel
Heron's Landing Hotel
#5 of 16 in Campbell River
195 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Anchor Inn & Suites
Anchor Inn & Suites
#11 of 16 in Campbell River
187 reviews
7.4 mi away
Oyster Bay Resorts
Oyster Bay Resorts
#8 of 16 in Campbell River
49 reviews
4.2 mi away
Painter's Lodge
Painter's Lodge
#2 of 16 in Campbell River
1,010 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Austrian Chalet? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Austrian Chalet

Property: Best Western Austrian Chalet
Address: 462 Island Highway, Campbell River, British Columbia V9W 1A5, Canada (Formerly BEST WESTERN PLUS Austrian Chalet)
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Campbell River
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 16 Hotels in Campbell River
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Austrian Chalet 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Visitors to Campbell River Hotels are bound to be overjoyed for selecting the BEST WESTERN PLUS Austrian Chalet as the site of their next vacation or business trip. They will experience the outstanding quality standards recently confirmed by the hotel's achievement of the Best Western Director's Award which recognizes them as scoring in the top 20 percent of all 2400 North American properties. Guests will find the commitment of the BEST WESTERN PLUS Austrian Chalet to meet their needs unmatched by other Campbell River Hotels or elsewhere. Guests can sit back in their rooms, our garden area, or huddle near the fireplace in the lobby to relax. They are sure to enjoy a spectacular ocean view of Discovery Passage, Georgia Strait and the Pacific Ocean. Meanwhile, their hosts will be glad to fill them in on the many leisure time possibilities in or near Campbell River, BC. The seemingly endless list of recreational activities, includes golfing, salmon fishing, grizzly bear watching, kayaking, whale watching, skiing, mountain/rock climbing and horseback riding. Visitors can also enjoy our fitness facilities, pool, and hot tub or catch up on their favourite movies on our satellite televisions. Whatever accommodation they selected from the wide variety of loft rooms, suites, or kitchenettes, they will rest comfortably knowing that their friendly and knowledgeable staff is eager and ready to serve them to make their stay in their Campbell River Hotel a memorable one. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Orbitz, Hotwire, Travelocity, Best Western, Cancelon, Priceline, getaroom.com, Evoline ltd, HotelQuickly and HRS so you can book your Best Western Austrian Chalet reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Austrian Chalet Hotel Campbell River
Best Western Campbell River
Campbell River Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing