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“Good View”

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Best Western Austrian Chalet
Ranked #4 of 16 Hotels in Campbell River
Vancouver,BC
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good View”
Reviewed August 21, 2013

Comfortable room with everything you need in it. Balcony overlooking garden & water. Front desk staff was extremely helpful. Appreciated the phone call to make sure everything was OK and the extra effort in sorting out my Best Western card.

  • Stayed May 2013, traveled with family
    • Value
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Helpful?
Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, August 28, 2013
Superior customer service is what Best Western team members are known for, so I'm happy our staff were able to assist in finding your rewards information! We are previlled that our property has a great views over looking the ocean. Thank for taking the time to send us your review, we look forward to seeing you again soon.
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529 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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  • Dutch first
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English first
Burnaby, Canada
1 review
Reviewed August 19, 2013

Efficient, affable staff. Full range of ammenities. Delightful flowers profusely adorning the grounds. My only negative was that my room was not air-conditioned during a hot spell. Recommend whole-heartedly.

  • Stayed August 2013, traveled with family
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Review collected in partnership with Best Western

Helpful?
Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, August 28, 2013
Thank you! Our team works very hard with the up keep of the grounds and rooms. I will be sure to pass on your comments. Thank you for sharing your feedback with us and others.
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Langley City, Canada
Level 4 Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 18, 2013

We attended a wedding in Campbell River, booked a different hotel but decided to change and stay here. What a good choice, place is older but spotless grounds and room. The bed was very comfortable,room was not large but it had a frig, microwave, chairs and table, and again,spotless. Our room was on the 2nd floor facing the ocean, great view. Easy to park right at the door and you walk in ground level. Breakfast area was very busy but well under control by the young lady working the area. Front desk staff was friendly and helpful as was the breakfast girl. Only negative, no air conditioner in the room. We will be back.

  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank Myron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, August 28, 2013
What a fantastic compliment! Thank you for taking the time to share your experience with us and other travelers. It's great to hear you enjoyed all our amenities and where able to enjoy our breakfast. We look forward to seeing you again!
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Harrison Hot Springs, Canada
2 reviews
Reviewed August 11, 2013

Three of us stayed in a QQ room for two nights (in June) and were very pleased with the accommodations. The room was spotless! and shortly after checkin the front desk called to ensure that everything met our needs - very good PR. Very comfortable beds..garbage ~and~ recycling bins..clean and efficient "coffee centre" with sink & fridge. Didn't have time to use the amenities - pool etc - but had a quick look and wouldn't have hesitated if time constraints had not interfered. Our reservation included a continental breakfast and this is the only area that prevents me from awarding a 5star stay....lacked in organization..I understand that offering hot dishes to guests is appealing, but on busy mornings such as the weekend we were there, it only turned out to be more of a source of frustration. Food warmers were continuously empty and the stations are not set up properly - guests had to go back & forth btwn stations which is right where the line-up is to enter the breakfast area. Not enough appliances to handle busy periods and only one attendant on duty to refill (kudos to her..despite some guests' grumblings she was still smiling & polite) Personally I think people would be quite content with a variety of pastries/fruit/yogurt/cereals etc/juices/coffee&tea - the only appliance needed would be toasters for toast/bagels. Would most definitely stay again.

Room Tip: We were right across from a pub/restaurant and I had concerns it might be a little noisy in the late...
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  • Stayed June 2013, traveled with family
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Helpful?
Thank Virginia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, August 12, 2013
Thank you for your feedback and raising some valid points. We are presently looking at new options to provide the hot breakfast in a more efficient manner, in addition to providing more seating options.
It is great to hear that you at least were able to check out our amenities and hopefully the next time you visit us you will have more time to enjoy them.
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Vancouver, Canada
Level 4 Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 9, 2013

We stayed here one night on our way up the island. We were pleasantly surprised. The outside of the hotel and the corridors were dated but our room was great. We had a room with double beds on the ground floor. Everything was really clean (and I am fussy about this), the beds were very comfortable (much better than the more expensive place we stayed next) and the staff at reception were very helpful. We walked along the coast to the coffee hut by the water and spent the evening watching salmon jump whilst drinking coffee and eating ice-cream. Very relaxing. Breakfast was varied, hot items including eggs, bacon, fresh waffles (which you prepare yourself) and a range of pastries, cereals yogurt etc. I am Gluten Free and managed to find enough to eat. The road outside is very busy but we didn't hear the traffic in our room.

Room Tip: Our room was updated but not sure if all are. We were on the ground floor facing the mini golf.
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  • Stayed August 2013, traveled with family
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Helpful?
1 Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, August 12, 2013
Sounds like you really enjoyed your time in Cambell River, I am pleased we could be a part of it. Our Housekeeping staff really work hard and do a great job keeping the rooms clean. Thank you for mentioning it, I will be sure to pass it on to the staff. Thank you for taking the time to share your feedback!
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Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 8, 2013

We have previously stayed her and enjoyed it.The family room last time was great.This time we had a loft room:it was ver hard for my sons to sleep in loft...no air conditioning.The breakfast was mediocre and room very small.The first thing that happened was the clerk said we were not booked in there.....later when got it straightened out there was no apology....not a good experience for an already stressful weekend in Campbell River.

  • Stayed August 2013
    • Value
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Helpful?
Thank slurpeemama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, August 12, 2013
Thank you for your comments. I do apologize for our level of service you received during your stay. This is not the usual practice. I have spoken with the staff with regards to your experience and have sent out an apology letter to your family. Again, I am sorry this was your experience here during a stressful weekend.
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Central Valley, California
Level 5 Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 3, 2013

We stayed two nights in a double queen room. Although the room was a bit small, the four of us didn't spend a lot of time in it except to sleep so the size wasn't an issue.
There was a slight problem with our reservation but it was quickly resolved. (I print all e-mail confirmations for online reservations and travel with them)
Shortly after we settled into our room, we received a follow up call to check if everything was all right. We appreciated this thoughtfulness.
The well maintained, healthy plants and colorful varieties of flowers would earn a four alone in my book so anything above this is a bonus!
Beds were comfortable with extra pillows.
The room did get stuffy at night due to lack of air conditioning but we left the windows open and used the two fans provided.
Average Campbell River temperature was still 30-40 degrees cooler than at home, so lack of air conditioning, obviously, is not a deal breaker.
My thirteen year old son and father took advantage of the free breakfast. My son, who is a serious foodie, wasn't impressed but we grow our own organic food, bake all our bread and collect eggs from our free range pasture raised chickens so he is a bit spoiled in that regard.
There is a great walking trail along the ocean across the street and we sat on the beach and watched the salmon jump in the kelp beds off shore.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ladyhawkcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAustrianChalet, General Manager at Best Western Austrian Chalet, responded to this review, August 12, 2013
Fantastic to hear you and your family had enjoyed your time here at the Best Western Plus Austrian Chalet. Our flowers do get many comments and are a staple to our spring/summer season. Thank you for taking the time to share your experience and writting your review! Hope you have an enjoyable rest of your summer.
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Additional Information about Best Western Austrian Chalet

Property: Best Western Austrian Chalet
Address: 462 Island Highway, Campbell River, British Columbia V9W 1A5, Canada (Formerly BEST WESTERN PLUS Austrian Chalet)
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Campbell River
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 16 Hotels in Campbell River
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Austrian Chalet 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Visitors to Campbell River Hotels are bound to be overjoyed for selecting the BEST WESTERN PLUS Austrian Chalet as the site of their next vacation or business trip. They will experience the outstanding quality standards recently confirmed by the hotel's achievement of the Best Western Director's Award which recognizes them as scoring in the top 20 percent of all 2400 North American properties. Guests will find the commitment of the BEST WESTERN PLUS Austrian Chalet to meet their needs unmatched by other Campbell River Hotels or elsewhere. Guests can sit back in their rooms, our garden area, or huddle near the fireplace in the lobby to relax. They are sure to enjoy a spectacular ocean view of Discovery Passage, Georgia Strait and the Pacific Ocean. Meanwhile, their hosts will be glad to fill them in on the many leisure time possibilities in or near Campbell River, BC. The seemingly endless list of recreational activities, includes golfing, salmon fishing, grizzly bear watching, kayaking, whale watching, skiing, mountain/rock climbing and horseback riding. Visitors can also enjoy our fitness facilities, pool, and hot tub or catch up on their favourite movies on our satellite televisions. Whatever accommodation they selected from the wide variety of loft rooms, suites, or kitchenettes, they will rest comfortably knowing that their friendly and knowledgeable staff is eager and ready to serve them to make their stay in their Campbell River Hotel a memorable one. ... more   less 
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Also Known As:
Best Western Plus Austrian Chalet Hotel Campbell River
Best Western Campbell River
Campbell River Best Western

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