We were greatest by a friendly front desk lady. While checking in she advised us the pool was closed (which was the main reason we chose to stay). When she sensed our disappointment, she double checked and told us it was actually open. When we entered the atrium pool, it felt warm and muggy and a cavelike atmosphere. The pool water was murky and only 2 of the jets were working in the hot tub. We felt the hotel definitely is in need of some upgrades. The elevator barely worked and got so frustrating that we used the stairs the remainder of our stay. The restaurant connected to the hotel looks like it's been closed down for some time. We were offered breakfast, but for $5.00/each extra. It was held in a very warm enclosed room so we chose the pass. The room was very dated and A/C barely worked on highest setting.
We will not stay at this particular location again until improvements are made. In our opinion, it's time to tear down and rebuild.
- Official Description (provided by the hotel):
- As Castlegar is nestled in the heart of the West Kootenays, so is the Sandman Hotel nestled in the heart of Castlegar. Minutes from shopping, business, and entertainment, Sandman Hotel Castlegar features modern amenities such as high-speed Internet access, a business centre, indoor pool and whirlpool, and meeting rooms, making this Sandman the perfect choice for your next stay. ... more less
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