High expectations for this ambitious venue, in a restaurant scene that needs some updating. We went with an open mind, hoping to just have a few drinks and appys. Our experience prompted this review.
Prime has many things right - covered entrance for dropping off guests, presentable hosts, choice of dining environments and modern luxurious decor. However, the core of any dining experience has to be the food and the service. The menus, when they eventually made it to us were fairly predictable steakhouse fare. The much touted wine menu was an exercise in boredom (Big does not necessarily equal good). When we reached the hour mark after ordering, and no sign of any food, it was hard to excuse. The server was apologetic and very pleasant but waited to be proactive until we were asking about our food.
The kitchen should have warned the staff about wait times, they could have sent some bread/appy to tide the table over and especially, the manager should have stopped by to talk to us. Three fails. The food itself had some wins - but half of our food was pretty generic and over-sized.
If the plan was to emulate a corporate steakhouse, they succeeded. If they want my recommendation, they will have to do more than build a pretty building.
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