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“amazing staff and hotel”

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Best Western The Westerly Hotel
Ranked #4 of 9 Hotels in Courtenay
GreenLeadersBronze level
north vancouver, Canada
1 review
“amazing staff and hotel”
Reviewed December 18, 2013

Staff and hotel was perfect! The location was in the heart of where I was working the building was decorated very nicely and everything was just they way I would expect it to be and to top it off 100% of the staff were so helpfull and extremley nice! 5 stars!

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Craig L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing O, Owner at Best Western The Westerly Hotel, responded to this review, December 22, 2013
Dear Craig
Wow! Thank you for that stellar review!! We are so glad we satisfied your expectations in every way. Our staff are our best asset and you made that very clear.
It is nice to read such a positive write up. Our location as you mentioned is so convenient. If you fly in and don't have your own transportation you can walk to everything. Restaurants, shops and attractions as well as having the river walk right behind the hotel for a great stroll to stretch your legs after travelling.
We can't wait to have you back!
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634 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
Calgary, Alberta, Canada
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 17, 2013

Stayed at the Best Western in Courtney for the second time..The location is excellent and the staff are professional and friendly... The hotel has a new and an older section. If you are staying for an exteded period suggest you request to stay in the new part of the hotel...Older section backs onto the river and a bridge. The traffic noise is a little more pronounced in these rooms. All in all it is a great place to stay... Clean and comfortable.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Best Western

Helpful?
Thank TheExpats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing O, Owner at Best Western The Westerly Hotel, responded to this review, January 3, 2014
Dear Expats
Thank you for staying at our hotel and taking the time to write about your stay to Trip Advisor.
You complimented us on our two biggest strengths. Location and friendly staff. It is nice to be staying in a central location so you can walk out of the hotel to stores, restaurants and river strolls.
We constantly get complimented on our staff. They are bar none the best in the valley!
You mentioned it was your second time with us so we hope there will be a next time.
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Courtenay, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 9, 2013

I attended the harvest long table dinner put on by the staff and chef of the Westerly Hotel. Wow. I was truly blown away! The service was very good, what I would expect from a restaruant that charged $40 per plate at a charity event. The food however was over the top! The escargot and canapé start. The soup, the lobster ravioli, cut with your fork beef tenderloin, roasted vegetables as sweet as desert ( until you had desert) and then stuffed quail! Then the desert, hand made chocholate truffles that I am told wwere made with "chocholate, more chocholate and then to be sure a little chocholate". And it tasted like it! All paired with wines that were explained in detail.
To top it off everything except the lobster was grown on Vancouver Island, LOCAL!
Chef Martin and his staff went over the top on this dinner. I have tasted food as good in other top restaruants in Canada, USA and Europe but never better.
I am eagerly awaiting Chef Martin's next event the taste of Scotland whiskey and food pairing! I will be back for every event this restaruant puts on.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing O, Owner at Best Western The Westerly Hotel, responded to this review, December 16, 2013
Dear Chris
Wow! I don't know how to thank you for such a wonderful write up about our Long Table dinner.
We felt the same way! Chef Martin performed above and beyond. We know what a great find and addition to our staff he was before the Long Table dinner. Hearing it from the point of view of our customer confirms it.
I am so thrilled you loved all of it and will continue to support our special events. We feel it compliments the Courtenay/Comox Valley and contributes to making it a holiday destination.
Cheers!!
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Nanaimo, Canada
Level 1 Contributor
3 reviews
Reviewed November 11, 2013

Right from the minute we arrived on Friday, November 8th the staff were wonderful. All the time we were there we felt welcome and respected. We attended a special dinner for a charity there on the Saturday evening and thoroughly enjoyed it. On Sunday evening, November 10, our toilet came close to overflowing. Tiana, on the front desk at the time, came to take care of this and when she couldn't help us she got the maintenance staff on duty to come. The two fellows cleaned up the flood and brought us extra towels and disinfected the floor. The whole experience was wonderful and we will be back. Thanks to Tom, Tiana, Tyler and Taylor (in the pub) for your welcoming attitudes.

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
Thank jescojolyn185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing O, Owner at Best Western The Westerly Hotel, responded to this review, November 19, 2013
Hi Jescojolyn
Thank you so much for taking time to write a review for us. Double thanks for all the positive comments you made. We always get complimented on our staff. They are amazing!
We are pleased that the front desk jumped right in to solve your problem.
Also we are glad that the charity event at our hotel was wonderful and that you enjoyed our pub.
We can't wait to welcome you back!
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Vancouver, British Columbia, Canada
1 review
Reviewed October 29, 2013

I've stayed here many times on business. The staff at the front desk are pleasant and always extremely helpful. They've certainly gone out of their way many times to accommodate and make my trips much easier. Housekeeping is on top of it here and the rooms are always up to standards in terms of cleanliness. This is a great hotel and I'll definitely be back in future trips.

  • Stayed October 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank Oswald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing O, Owner at Best Western The Westerly Hotel, responded to this review, November 12, 2013
Dear Oswald
Wow! That is wonderful to hear. It is especially nice from someone who stays here regularly and finds consistency in our hotel staff and service. We always appreciate hearing from our customers about our great staff.
We can't wait to have you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, BC, Canada
Level 4 Contributor
25 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 26, 2013

I've been to this hotel a few times now for business trips and since I was upgraded to the new section I always found it very nice. Guest rooms are quiet, clean and the view to the mountains is nice. I just regret the Westerly Family Restaurant isn't more attractive with the menu, it seems the whole restaurant is always empty each time I'm coming to stay at this hotel

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Laurent F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing O, Owner at Best Western The Westerly Hotel, responded to this review, November 12, 2013
Dear Laurent
Thank you so much for being a repeat, happy customer. We do strive to make the hotel and the guest experience the best. We feel we have the best staff who are there to help you with your needs.
I am sorry the family restaurant isn't to your liking. Perhaps you should try the Flying Canoe pub and restaurant next time. It has an upscale pub menu and also features our very own wood fired pizza oven.
Please try it next time and let us know what you think.
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Williams Lake, British Columbia, Canada
Level 5 Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 24, 2013

Sad to say our experience here was mixed.
The room was clean & comfortable, the beds were divine, the check-in service was efficient & welcoming. But in the wee hours, sometime after 2 AM, the fire alarm went off, and we spent the next hour out in the parking lot waiting to be told what was going on - no sign of smoke. After some time a few nosy fellow guests tracked down a staff member and found out that it was an alarm malfunction. We eventually all trickled back to our rooms. There was no "person in charge" representing the hotel, just word of mouth among the shivering guests. Very surreal.

Needless to say sleep eluded us for the rest of the night, and we tossed & turned till it was time to re-emerge int the real morning.

No mention of the rugged night at breakfast; staff was cheery & oblivious. Had hoped for an apology, perhaps a complimentary breakfast? Or something? Went on our way bleary-eyed & exhausted.

Too bad, because the beds were soooo good...

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank 373Barb123373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing O, Owner at Best Western The Westerly Hotel, responded to this review, November 12, 2013
Dear Barb
After mentioning all the wonderful attributes of our hotel I was disappointed to hear about the alarm scenario.
This is something that should have had staff present to let guests know what exactly was happening so that when you did return to your rooms you felt comfortable that all was well. I am so glad you brought this to our attention and we will be looking into this so it doesn't happen again.
Again I am very sorry and hope you give us another chance as your comments about the hotel as a whole were very much appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western The Westerly Hotel

Property: Best Western The Westerly Hotel
Address: 1590 Cliffe Ave, Courtenay, British Columbia V9N 2K4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Comox Valley > Courtenay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Courtenay
#1 Business Hotel in Courtenay
#4 Family Hotel in Courtenay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western The Westerly Hotel 3*
Number of rooms: 144
Official Description (provided by the hotel):
Courtenay's Only Full-Service Hotel Centrally Located in the Heart of the Comox Valley our location offers convenient access to all that Comox Valley has to offer. Our property features 139 guestrooms and suites, inclusive of our newer 36 room Mountainside wing. We are pleased to provide high-speed wireless Internet, local phone calls and parking. We have three on-site food & beverage outlets including a restaurant, lounge and pub and Specialty Liquor Store. Additional hotel facilities include a heated in-door pool, hot tub, sauna, fitness facilities, business centre, ski & bike storage, guest coin laundry, games room, sports team locker rooms and meeting facilities. ... more   less 
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Also Known As:
Best Western Plus The Westerly Hotel And Convention Centre
Best Western Courtenay
Courtenay Best Western
Best Western The Westerly Hotel Courtenay, Vancouver Island, Canada

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