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“the place in courtenay”

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BEST WESTERN The Westerly Hotel
Ranked #4 of 9 Hotels in Courtenay
GreenLeadersBronze level
vancouver
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“the place in courtenay”
5 of 5 bubbles Reviewed August 8, 2012

stayed overnight on our way up for a fishing trip, the new section of the hotel is great worthy of a deluxe rating, most comfortable bed I have ever had in a hotel of this caliber. I can't really comment on the original section of the hotel but can guarantee that the cost to upgrade to the new section is worth it. Easy to find convenient location, attached restaurant makes a decent pizza and good pub food, complimentary breakfast had everything you need to start your day off right. Would not hesitate to stay again when I am back up this way

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank callaway_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Duty Manager at BEST WESTERN The Westerly Hotel, responded to this review, August 29, 2012
Thank you for taking the time in providing us with valuable feedback after your stay. Our guest comments are used as a tool to determine areas in which the Hotel can improve.
We appreciate the positive comments that we receive from guests and share these with our staff who deserve a pat on the back for a job well done! We pride ourselves in helping make our guest’s experience a positive one and to consistently anticipate their needs.
Thank-you again for the taking the time and we will look forward to welcoming you back to the Westerly Hotel in the future! If I can be of any assistance during your next stay, please do not hesitate to contact me.
Linda Bigelow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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591 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
Victoria
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 23, 2012

I stay at this hotel regularly when I travel to Courtenay for business. The hotel is centrally located - a 5 minute drive to most places in town and close to shopping.

The rooms are always spotlessly clean and the beds are very comfortable. The linens are especially wonderful - luxurious soft cotton with a high thread count - so cozy. Lots of pillows to relax on - do I have to go to work in the morning!?

Breakfast is also included and the restaurant offers the best selection of fresh food considering this feast is included in the price of the room.

Looking forward to more stays in this comfortable haven away from home!

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sylvie5937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Duty Manager at BEST WESTERN The Westerly Hotel, responded to this review, August 29, 2012
Dear Guest, Thank you for taking the time in providing us with valuable feedback after your stay as our guest comments are used as a tool to determine areas in which the Hotel can improve.
We appreciate the positive comments that we receive from guests and share these with our staff who deserve a pat on the back for a job well done! We pride ourselves in helping make our guest’s experience a positive one and to consistently anticipate their needs.
Thank-you again for the taking the time and we will look forward to welcoming you back to the Westerly Hotel in the future! If I can be of any assistance during your next stay, please do not hesitate to contact me.
Linda Bigelow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed July 16, 2012

Courtenay is located about halfway up Vancouver Island. The island itself is strikingly beautiful; one of the most scenic areas in Canada, if not North America. It features lush wilderness, eagles and deer, ocean views, and breathtaking mountain peaks in the distance. So it came as a disappointment that this Best Western is located in a really unattractive part of town - between two high traffic streets with cars and motorbikes thundering by day and night.

The hotel does, however, offer good value. There is free parking, free internet, free local calls, and a free hot breakfast. That saves you a good $50.00 a day. We stayed in the newer "premier" wing, which had a bewildering level of security. You have to use your card to get into the building, and then ALSO to use the elevator. I felt a bit like James Bond entering a highly secure secret agent facility every time I ventured to our room. The drag is, sometimes you have to swipe the card a few frustrating times to get the elevator going. But hey - no one said being a secret agent is easy.

The room itself was clean, modern, and well-appointed - especially for a Best Western. It had a small fridge and microwave which came in handy. The AC unit was noisy, but aside from that we were quite happy with it. The room also had a bit of that B-Hotel "smell" to it, for a lack of better term. But we just opened the balcony doors, and the fresh Vancouver Island air chased it away.

The hotel staff were both professional, and pleasant. The facility itself is a quirky mix; there is a definite effort to attract business professionals with their "premier wing" and conference room. On the other hand, there's a party-party vibe from their "Flying Canoe" bar and adjoining liquor store. (Our room's phone had a speed dial to the liquor store; never seen that before!) There is also an effort to attract families, with a games room, pool, and "fitness facility" (really a small space with a few old exercise machines.)

Perhaps being a smaller community, the BW here needs to be all-things to all people, but it was kind of confusing.

The hotel was in pretty good condition, except for the area leading to the pool and gym which had old, smelly carpets. The pool itself was dated-looking and had fluorescent lighting. I chose not to use it ... finding my way instead to a beautiful beach in a more bucolic corner of the region.

Room Tip: Try for a room away from Cliffe Avenue if possible
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank canadiantraveller101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Duty Manager at BEST WESTERN The Westerly Hotel, responded to this review, August 29, 2012
Thank you for taking the time in providing us with valuable feedback after your stay. Our guest comments are used as a tool to determine areas in which the Hotel can improve.
We appreciate the positive comments that we receive from guests and share these with our staff who deserve a pat on the back for a job well done! We pride ourselves in helping make our guest’s experience a positive one and to consistently anticipate their needs.
Thank-you again for the taking the time and we will look forward to welcoming you back to the Westerly Hotel in the future! If I can be of any assistance during your next stay, please do not hesitate to contact me.
Linda Bigelow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed July 3, 2012

Courtenay BC a nice place to stay

The Best western in Courtenay “The Westerly Hotel& convention Centre”

We could not say in off about their service they treat us like we were family, we love the attention and the help their suites were nice and comfortable clean we had ask for an extra crib and it was there in our room when we got there.
The staff was helpful and cheerful every morning at breakfast they great us with a smile and a good morning.
Do we recommend the Best western in Courtenay that is a big yes; are we going back to Courtenay BC most defiantly this little town is great place to just go for a walk and for the shopping well is so many places , as for where to eat when in Courtenay well I love this one Mexican place call ”tita’s”
However the Quality Food store has excellent stuff to eat too, and how about the Sushi bars my ….

Just go there and experience it for yourself highly recommended this little town in Vancouver Island “Courtenay/Comox” I be back…

Room Tip: King side beds are the best and the south is a bit quieter how ever the view from our west side room...
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lau0510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Duty Manager at BEST WESTERN The Westerly Hotel, responded to this review, August 29, 2012
Dear Guest, I'm so pleased to hear you enjoyed your stay with us and that you enjoyed the level of service provided by our staff.
We appreciate the positive comments that we receive from guests and share these with our team who deserve a pat on the back for a job well done! We pride ourselves in helping make our guest’s experience a positive one and to consistently anticipate their needs, because it is the little things that make the difference.
Thank-you again for the taking the time and we will look forward to welcoming you back to the Westerly Hotel in the future! If I can be of any assistance during your next stay, please do not hesitate to contact me.
Linda Bigelow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 15, 2012

One of the Best Western stays I've ever had. My only regret is not staying an extra night. The beds were comfortable, the pool was heated and comfortable.

This has been one of first hotels which actually cleans and places your tv remote into a bag to state it has been cleaned. Kudos.

The complimentary breakfast includes hot eggs and sausage, along with anything else you might need to get your morning going.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KnR80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda B, Duty Manager at BEST WESTERN The Westerly Hotel, responded to this review, August 29, 2012
Dear Guest, I'm so pleased to hear you enjoyed your stay with us and that you enjoyed the level of service provided by our staff.
We appreciate the positive comments that we receive from guests and share these with our team who deserve a pat on the back for a job well done! We pride ourselves in helping make our guest’s experience a positive one and to consistently anticipate their needs, because it is the little things that make the difference.
Thank-you again for the taking the time and we will look forward to welcoming you back to the Westerly Hotel in the future! If I can be of any assistance during your next stay, please do not hesitate to contact me.
Linda Bigelow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parksville, Canada
Level Contributor
176 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed June 15, 2012

In our first re-visit in several years we were pleased to see the additions and improvements to this hotel. New food and beverage facilities, upgraded beds, bathrooms, lobby updating were notable. Our room was in the older part of the hotel which still suffers from it layout (more than one building) and levels. Although we had a river-facing view (that's good) the noise of vehicles on a metal bridge deck in the morning could not be missed. For a busy hotel, having only one person was checking guests into the hotel at 5 PM was not good management.

Room Tip: Ask for a room in the new section of the hotel.
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
3 reviews
4 of 5 bubbles Reviewed June 5, 2012

My husband and I stayed here on a week end trip to courtnay and found exactly what we thought we would from a best western.
the rooms were pretty clean, a little tired but there was nothing wrong with them. It wasn't until we were checking out did we find out the new addition has completely different rooms/style.
We did find the pool/ hot tub area to be lacking. It's quite small.
There is 3 different spaces to eat and or drink which is nice. The family style dinning, a lounge area and a beautifully renovated pub.
I would give the staff a gold star though.

Room Tip: ask for a room in the new wing/ addition
See more room tips
  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN The Westerly Hotel

Property: BEST WESTERN The Westerly Hotel
Address: 1590 Cliffe Ave, Courtenay, British Columbia V9N 2K4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Comox Valley > Courtenay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Courtenay
#1 Green Hotel in Courtenay
#4 Family Hotel in Courtenay
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN The Westerly Hotel 3*
Number of rooms: 144
Official Description (provided by the hotel):
Courtenay's Only Full-Service Hotel Centrally Located in the Heart of the Comox Valley our location offers convenient access to all that Comox Valley has to offer. Our property features 139 guestrooms and suites, inclusive of our newer 36 room Mountainside wing. We are pleased to provide high-speed wireless Internet, local phone calls and parking. We have three on-site food & beverage outlets including a restaurant, lounge and pub and Specialty Liquor Store. Additional hotel facilities include a heated in-door pool, hot tub, sauna, fitness facilities, business centre, ski & bike storage, guest coin laundry, games room, sports team locker rooms and meeting facilities. ... more   less 
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Also Known As:
Best Western Plus The Westerly Hotel And Convention Centre
Best Western Courtenay
Courtenay Best Western
BEST WESTERN The Westerly Hotel Courtenay, Vancouver Island, Canada

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