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“Great traveller's hotel”

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Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW
Ranked #3 of 9 Hotels in Courtenay
Certificate of Excellence
prince George
Level 5 Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great traveller's hotel”
Reviewed August 4, 2014

The hotel is clean, the staff were great, the rooms are huge with a great layout to allow separation between the living room and the sleeping room. I wouldn't hesitate staying again and recommend it to others. I like the touch of having the vending and ice machines down by the elevators and not creating any noise by any of the rooms.
I do have two gotcha's though. The first concerns most hotel's a/c that is right in the room. Stayed there during a 30C hot streak and the a/c basically had to work often. The problem when trying to sleep was the thermostat making a clicking sound, then followed with the a/c turning on. As our room was right above the entrance way ( noise of people coming and going and smoking area ) we couldn't leave the window open. Solution was to set the fan such that it runs constantly and therefore no sound level difference as it cuts in and out. This is nothing against the hotel, just typical a/c in hotel rooms it seems. If you are a sound sleeper you wouldn't notice this. First night it bothered me, but second night once I had it figured out slept amazingly as the bed, linen and pillows are all top rate.

The second gotcha concerned the free morning breakfast. When we got down there everything was picked over and the windows all closed up such that the temperature in the room was uncomfortable. The attendant was busy washing up dishes and trying to catch up to what was probably a rush of people who had come down, but for us there was no clean tables, picked over food items and just too darn hot. We decided to head out to one of the local places.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Lunarcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JKMatkin, Front Office Manager at Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW, responded to this review, August 25, 2014
Dear lunarcom,

Thank you for your review of your experience during your stay at the Holiday Inn Express & Suites, Comox Valley!

It is a pleasure to hear that you regard us as a great travelers hotel, that you wouldn't hesitate to stay at our hotel again and that you will recommend our property to others! We are tremendously proud of the team that we have here at the Holiday Inn Express & Suites, Comox Valley and we know that it is their commitment to a high quality of guest service that makes our property the top choice for visitors to the Comox Valley!

On behalf of all of us, we sincerely apologize for any inconvenience that you experienced with the A/C unit in your guestroom. It is comforting to know that you enjoyed a pleasant sleep during your second night and that you enjoyed the comfort and quality of our signature linen collection. We have taken your comments regarding your breakfast experience into consideration, and we can certainly be more mindful of the temperature in that area to ensure a welcoming environment for our valued guests. We thank you for bringing these matters to our attention, we appreciate your feedback and we want you to know that we welcome any opportunity to improve.

Thank you for choosing the Holiday Inn Express & Suites, Comox Valley! We appreciate your patronage and we look forward to welcoming you back again in future.

Sincerely,

J.Matkin
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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449 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Winnipeg, Canada
Level 6 Contributor
478 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
Reviewed July 25, 2014

This hotel has a great location and is quite affordable even with the tourist high summer rates. The rooms are spacious and comfortable and the staff is very friendly! I'll be staying here again on my next trip to Courtenay!

  • Stayed July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank nfriesen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JKMatkin, Front Office Manager at Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW, responded to this review, July 30, 2014
Dear nfriesen1,

Thank you for your wonderful review of your recent experience at the Holiday Inn Express & Suites, Comox Valley!

We are tremendously honored to hear you describe our hotel as a great hotel with an awesome location and excellent staff! We are very proud of the staff, services and facilities that we have at the Holiday Inn Express & Suites Comox Valley and we are delighted to be your hotel of choice on your next visit to Courtenay!

nfriesen1, it is an honor and a pleasure to serve you as a valued guest at our hotel! Thank you for your complimentary review, we appreciate your patronage, and we are eager to welcome you back in future.

Sincerely,

JMatkin Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
108 Mile Ranch, Canada
Level 6 Contributor
224 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed July 24, 2014

My wife and I stayed 2 nights and wish it could have been more, this is a wonderful place to stay very reasonable prices and very clean rooms, the bed is extremely comfortable and the breakfast is better than most ...but the deal breaker is the service, nicest staff in the industry and I work in the hospitality industry I was so impressed with the entire operation...well done!

Room Tip: No bad rooms very quiet spot
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Andy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JKMatkin, Front Office Manager at Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW, responded to this review, July 30, 2014
Dear Andy W,

Thank you for your beautiful review of your experience at the Holiday Inn Express & Suites, Comox Valley!

The title of your review has us grinning from ear to ear! What a tremendous compliment to state that you just left and want to come back! Thank you so much for your kind compliments! I look forward to sharing your review with our Staff and Management team. We are very proud to have exceeded your expectations during your time with us and we are so thrilled to hear you describe our staff as "the nicest staff in the industry". We are tremendously proud of the commitment to a high level of guest satisfaction that our staff bring into the hotel each day and we thank you for your acknowledgement of their efforts.

Thank you for making the Holiday Inn Express & Suites your venue of choice for visits to the Comox Valley! It is an honor to serve you and we look forward to welcoming you back again in future.

Sincerely,

JMatkin
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
British Columbia, Canada
Level 5 Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 24, 2014

We stayed here a week with our two little ones on a business trip. Our room layout was fantastic with a king sized bed with a TV in one part of the room, and a sofa bed with another TV in the other, allowing my husband and I to stay awake after lights-out.

The rooms are fantastically clean! I didn't find any dirt (or even any fingerprints) anywhere.

The bathrooms are modern and updated, quite spacious, and well-lit. Plenty of towels! The shower heads, though, made the water pressure seem low.

Beds are very cozy and pillows are excellent. I love that you can pick firm or soft!

The pool area would be fine, but was quite busy and full of people when we went.

We'd never been to the Comox Valley before so we didn't know what to expect. The hotel was located in a good spot, close to amenities and things. There are mountain views in the distance.

Breakfast was great, but after a few days, it can get a bit repetitive. But it is free, and there is a good selection of foods.

Even on a busy BMX weekend, the hotel was quiet! Amazing!

We will definitely be coming back here again!

  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Claudia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JKMatkin, Front Office Manager at Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW, responded to this review, July 30, 2014
Dear Rennie A,

Thank you for taking the time out of your day to write such a wonderful review of your experience at the Holiday Inn Express & Suites, Comox Valley!

It is an honor and an absolute pleasure to have had the opportunity to accommodate you for your first visit to the Comox Valley! We feel that it is one of the most beautiful places on earth and I hope that you had an opportunity to explore the area!

Thank you for your kind words regarding the cleanliness and condition of the hotel and your guestroom! Our housekeeping department takes a great deal of pride in making our hotel sparkle and they will be thrilled to hear you noticed! I am well pleased to hear that you enjoyed your time at our hotel, and I look forward to sharing your compliments with our Staff and Management Team.

Thank you for choosing the Holiday Inn Express & Suites on your recent visit to the Comox Valley! We appreciate your patronage and look forward the opportunity to welcome you back again in future.

Sincerely,

JMatkin
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ozona, Florida
Level 5 Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 22, 2014

From the amazingly personable desk clerk, Aaron, to the most perfect pillows ever - this place is a must-stay!! We loved everything about it. We stayed in the family suite and fell in love with the beds and the pillows....they even have "firm" or "soft" embroidered on their pillow covers. The room was comfortable with a generous sized bathroom - and it was VERY clean. The free continental breakfast was just enough to refuel before heading out to explore, and the lady running the show in there was bending over backwards for everyone! Your staff here is fantastic and the hotel and location is perfect. Being from Florida, I'm not a huge fan of indoor pools, but my husband and 7 year old daughter LOVED the three-story waterside!! Thanks again.....we'll be back.

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank DivingGurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JKMatkin, Front Office Manager at Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW, responded to this review, July 30, 2014
Dear DivingGurl,

Thank you for your beautiful review of your recent experience at the Holiday Inn Express & Suites, Comox Valley!

It is a pleasure to hear that you thoroughly enjoyed your stay with us, and that you found Aaron at the Front Desk to be amazingly personable! I am very excited to share your kind words and your beautiful review with him. Aaron will be very pleased to have made such a positive impact on your time at our hotel! I am happy to hear that your guestroom as well as the services and facilities that we have to offer were well suited to the needs of your family! We encourage all of our valued guests to make a splash in our indoor pool and we are delighted to hear that your husband and daughter had an opportunity to enjoy the water slide.

We thank you DivingGurl for your decision to choose our hotel! We are honored that you did not pass us by giving us an opportunity to host your family at our hotel. It is a pleasure to serve you, we appreciate your business and look forward to welcoming you back again soon :)

Sincerely,

JMatkin
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise
Level 3 Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 19, 2014

My husband and I stayed at this hotel for 2 nights during a 8 day trip around Vancouver Island. We had a great stay here. The hotel seems very new, everything is in excellent condition. It is located on a main road in town and backs right up to a lovely walking path that is something like 10K long. We even walked downtown from the hotel in about 20 minutes. All the staff members we interacted with were very nice and helpful. The breakfast was quite good and they were well prepared to handle a lot of people (including lots of kids) at breakfast. It also amazed me how quiet the rooms were. I did not hear any noise from either people or just doors closing. Our only feedback is the wireless was quite slow though we were happy to have it after being at a remote hotel before this. Overall great place!

Room Tip: Ask for a room looking out the back of the hotel towards the water.
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  • Stayed July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Sandra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JKMatkin, Front Office Manager at Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW, responded to this review, July 24, 2014
Dear Sandra L,

Thank you for your beautiful review of your recent experience at The Holiday Inn Express & Suites, Comox Valley!

I am delighted to hear that you were pleased with the services, facilities and staff at our location. It is fantastic to hear that you had an opportunity to explore the Airpark walking path located behind the hotel. We feel most fortunate to be located in such close proximity to such a beautiful area. Thank you for your kind comments regarding our Staff! We are very proud of the commitment to guest satisfaction that they bring into the building each and everyday and I look forward to sharing your review with our team.

I apologize for the inconvenience that you experienced due to the trouble we had with our wireless internet network during your stay with us. With the help of our wireless network provider we are working to find a viable long term solution to improve the speed of the service.

Thank you for choosing the Holiday Inn Express & Suites, Comox Valley! We appreciate your business and look forward to welcoming you back again soon.

Sincerely,

J.Matkin
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 19, 2014

This is your above average hotel - very new. Hotel staff very friendly. Great pool and waterslide along with Holiday Inn's signature continental breakfast. We stayed two evenings - first evening was great, nice hot tub, pool and waterslide. Beautiful view from the back onto the water.

Second night, hotel was full with kids there for a BMX bike competition. Really noisy in the halls until about 11:00. This was not really in the hotel's control. Felt like leaving a couple of times with kids high pitched voices in hallway. Fun is fun, but parents should have kids do so in the pool area or outside.

Wifi continually cut in and out over our entire stay. Hotel staff tried to fix but not able to do so. Sounds like they were going to work on improving this.

Continental breakfast had some mystery eggs. Perhaps they could substitute bacon for the two different types of sausage. Juice machine did not work.

Room Tip: When booking, ask if there wifi problems have improved. May want to ask if there are sports teams b...
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  • Stayed July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Rick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JKMatkin, Front Office Manager at Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW, responded to this review, July 30, 2014
Dear Rick W,

Thank you for your review of your recent experience at the Holiday Inn Express & Suites, Comox Valley!

Thank you for your kind words regarding the friendliness of our staff! Our staff work very hard to make the Holiday Inn Express & Suites, Comox Valley a leader in excellence and we are tremendously proud of their efforts. It is wonderful to hear that found our property to be above average, clean and new. Thank you for your kind words.

Our sincere apologies for the inconveniences that you experienced due to the problems that we encountered with our wireless network and juice machine during your stay, as well as the noise disturbance. I can confirm that the wireless issues have been rectified and the juice machine has been repaired also. Your suggestions regarding the breakfast bar have been passed along to our General Manager for consideration.

Rick W., I thank you for bringing these matters to our attention! It is feedback from valued guests, such as yourself, that enables us to target problem areas and implement strategies to prevent similar situations from occurring in future.

Thank you for choosing the Holiday Inn Express & Suites, Comox Valley Rick W. It is a pleasure to serve you as a valued guest at our hotel! We appreciate your feedback and we look forward to welcoming you back again in future.

Sincerely,

JMatkin
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW

Property: Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW
Address: 2200 Cliffe Ave, Courtenay, British Columbia V9N 2L4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Comox Valley > Courtenay
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Courtenay
#1 Family Hotel in Courtenay
#3 Business Hotel in Courtenay
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites, Comox Valley! Our friendly service oriented staff are dedicated to providing you with a memorable experience that will leave a lasting impression. The Holiday Inn Express and Suites Comox Valley is the newest property in the Courtenay/ Comox area with the Comox Valley's only in-hotel waterslide. Our convenient location is ideal for corporate guests. Inquire about holding your next meeting in our lovely Seaview Boardroom, or prepare for that next big presentation in our 24 hour business center where we welcome you to take advantage of the self serve complimentary fax and photocopy services. Naturally we offer complimentary high-speed wireless internet access in all of our guestrooms and throughout the entire hotel. Leisure guests and families love our amenities! Stay Smart with our free hot breakfast buffet, focus on fitness in our 24 hour fitness center, or make a splash in our family oriented indoor pool with waterslide and spacious hot tub. All of our beautifully appointed guestrooms feature HD TV on 32" multi-media televisions, mini fridge, microwave, coffee maker, iron/ironing board, and hairdryer with the majority of our guestrooms featuring stellar mountain or ocean views. We invite you to keep cool and get out of the summer heat in our air conditioned guestrooms, or curl up under our warm and cozy deluxe comfort bedding collection on a blustery winter’s day. Whatever the season, The Holiday Inn Express & Suites Comox Valley has your comfort in mind!The Comox Valley is nestled in the scenic splendor of Forbidden Plateau and the Comox Glacier. Visitors to the Comox Valley often enjoy hitting the slopes for an exhilarating ski or snowboard adventure on Mount Washington, kayaking in the Straights of Georgia, or hiking in the vast pristine wilderness that surrounds us.So, for your next trip to Vancouver Island let us welcome you to the new Holiday Inn Express & Suites, Comox Valley in the heart of British Columbia's "Adventure Playground." ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Courtenay Comox Valley Sw
Holiday Inn Express Courtenay
Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW Vancouver Island, Canada

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