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Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW
Ranked #3 of 9 Hotels in Courtenay
Certificate of Excellence
Bowser, Canada
1 review
“The kind staff”
Reviewed June 15, 2014

I would like to commend the staff of the Courtenay Holiday Inn for their compassion and excellent treatment of my Father, Mr. Frederick Rowe from Kelowna BC. Although Mr. Rowe is 88 years of age he wished to visit the Comox Valley where he spent almost 20 years, half of their married life, with my Mother before her passing in 2008. As you can imagine it was a very stressful trip for him. He had planned a 3 week stay to be able to travel around town on a rented scooter. He first checked into a pre-booked room at "The Old House" but found it unsatisfactory in that the room was dark and gloomy. He even had to go out and buy a light bulb so that he could read with a stronger light. So my brother suggested the "Holiday Inn". Unfortunately as it was a long weekend, the only room available was on the second floor but the manager on duty, Mr. A. Bruhn, said that he would move my Dad to a ground floor (for scooter accessibility) as soon as possible. Well, the very next day Mr. Bruhn made good his promise much to the relief of the whole family. The rest of Fred's vacation down memory lane was wonderful and the staff went out of their way to make him feel welcome. Thank you everyone. Yours truly, Sherry Freake

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sherry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JKMatkin, Front Office Manager at Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW, responded to this review, July 5, 2014
Dear Sherry F,

On behalf of all of the Staff and Management at the Holiday Inn Express & Suites Comox Valley, thank you for your wonderful review! Your kind words regarding Mr. Rowe's experience during his stay with us touched the hearts of our team.

Words cannot express what a tremendous pleasure and honor it was to have Mr. Rowe as a valued guest at our property! All of our staff remember Mr. Rowe! We are delighted to hear that he was made to feel welcome and we want you to know that he certainly brought smiles to our faces with his warm greetings and friendly conversation. We all looked forward to our interactions with Mr. Rowe each and every day of his stay.

Sherry F., guests like Mr. Rowe remind us why we chose the hospitality industry and we are so grateful to have had him stay at our hotel :)

Thank you once again for your kind review! Once again, it was an honor to serve Mr. Rowe, we are ecstatic to hear that he enjoyed his holiday in the Comox Valley, and we look forward to the opportunity to welcome him back in future.

Sincerely,

J.Matkin
Front Office Manager
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446 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Kelowna, Canada
Level Contributor
6 reviews
Reviewed June 11, 2014

arrived early and were able to get checked with a very courteous staff member. the room was clean and well appointed. Our hot breakfast was excellent with a staff member always replacing food items as well as cleaning tables when guests left. Very satisfied with our experience here.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimandLinda06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JKMatkin, Front Office Manager at Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW, responded to this review, July 5, 2014
Dear JimandLinda06,

Greetings from the Comox Valley!

It is a pleasure to read that you enjoyed your stay with us, and that you left feeling very satisfied with your experience here! Our Housekeeping and Breakfast Bar Manager was thrilled to hear that you found your guestroom to be clean and well appointed, and that you appreciated the service offered by our Breakfast Bar Hostess. We are tremendously proud of the efforts put forth by our staff each day and we are delighted to hear your kind words regarding your experience.

JimandLinda06, we know that you have many choices when it comes to lodging in the Comox Valley and we are honored that you chose us! We appreciate your kind review and look forward to welcoming you back in future.

Sincerely,

J.Matkin
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 10, 2014

This is a typical Holiday Inn Express - clean, well managed, well appointed rooms, etc. Although this hotel is located on an urban strip on the entry to town, the location has some benefits. Behind the hotel is a paved trail that leads into the centre of the town. Along this trail is an airport, a small marina, and a river walk. Amenities such as restaurants, pubs, stores, etc. are near by.

Room Tip: Try the river side.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dbf1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JKMatkin, Front Office Manager at Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW, responded to this review, July 5, 2014
Dear dbf1948,

Thank you for your review of your recent experience at the Holiday Inn Express & Suites, Comox Valley!

It is wonderful to hear that you found our hotel to be of good value. We are well pleased to hear that you found our hotel to be well managed, well appointed, and that our location was beneficial. We take a great deal of pride in the services and facilities that we offer, we are happy to have met your expectations for the brand, and we hope to have the opportunity to not only meet but exceed your expectations on a future stay.

Thank you for your patronage, it was an honor to serve you and we look forward to welcoming you back again soon.

Sincerely,

J.Matkin
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanaimo
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 5, 2014

Good location, clean rooms, fast check in. Free breakfast and staff are always acknowledging you and asking to help. Also, for a business traveler, you're not moving the furniture to find an AC outlet. Right in front of you! Nice!

Room Tip: Ask for a single king room and you'll likely get a junior suite with living space and bedroom...
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JKMatkin, Front Office Manager at Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW, responded to this review, July 5, 2014
Dear Patrick K,

Thank you for your kind review of your experience at the Holiday Inn Express & Suites, Comox Valley!

We are all very happy to hear that you found our hotel to be of great value and that the guestroom, location, breakfast and service offered by staff made for an enjoyable stay. It is wonderful to hear that you didn't experience any trouble in locating an a/c outlet.

Thank you for choosing the Holiday Inn Express & Suites on your trip to the Comox Valley! It is an honor to serve you and we look forward to welcoming you back in future.

Sincerely,

J.Matkin
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 4, 2014

I stay at holiday inn far to often, but location and price is a big factor in my decision. This hotel met that criteria, however I also want a hotel that is polite and wants my business. Today we need hotels that hire staff that wants to work.

Room Tip: stay at another hotel.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ughpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JKMatkin, Front Office Manager at Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW, responded to this review, June 6, 2014
Dear ughpain,

Thank you for your review of your experience with us at The Holiday Inn Express & Suites, Comox Valley.

We are all quite disappointed to hear that you found our Guest Service Agents to be rude. With a front desk service quality rating of 95.34% year to date in our branded overall guest satisfaction surveys, and a reputation for service excellence both online, and within our community, a complaint of this nature is very disappointing. We are eager to speak with you regarding this so that we can determine how you arrived at the opinion that prompted this review and how we can improve upon the level of service we provide going forward.

On behalf of the Staff and Management at The Holiday Inn Express & Suites, Comox Valley I sincerely apologize that you feel you were not treated with the high level of service one can typically expect out of our hotel and I appreciate you bringing it to our attention. We would genuinely appreciate it if you would be willing to give myself, or our Owner/General Manager, Grant Smith, a telephone call to discuss the situation further at 778-225-0010.

Thank you for taking the time to notify us of your experience, we appreciate your feedback and we hope to hear from you.

Sincerely,

JMatkin
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Rock, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 3, 2014

I recently stayed at this hotel. Very nice , clean and exactly what I would have expected. I asked for late check out and the front desk staff told me that I was unable to get a late check out due to the number of people checking out that morning. ( this has no bearing on my request but the lady was firm that it was not possible.) Had a family friend staying at the same hotel and he asked for late check out on Sunday morning as well. Front desk staff told him that they had a early check in request and that their room was designated for the early check in and it was needed for 11:30 am Sunday morning. 2 stories that are both not TRUE!
NICE HOTEL but not what I would call PROFESSIONAL. They just did not want to allow the late check out. !
Stay away if you are looking for that little extra in a hotel. Not going beyond is the theme at the front desk

  • Stayed May 2014, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pacwestfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JKMatkin, Front Office Manager at Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW, responded to this review, June 6, 2014
Dear pacwestfan,

I thank you for your review and the additional information that you provided for our team by email. As I mentioned to your in our email correspondence, the concerns that you raised prompted a meeting between myself, our General Manager/Owner, Executive Housekeeper and both Guest Service Agents that were on shift on the morning of your departure. As I mentioned to you previously, we are generally very gracious with late check-out options and we are well known in our area and throughout the Holiday Inn Express Brand for our commitment to a high level of guest care. We have always prided ourselves on our honest and ethical business practices and as I assured you in my email, complaints of this nature are not taken lightly.

After meeting with our management team and after combing through our Housekeeping/Front Desk communication documentation and task sheets for the date of your departure we discovered that yes indeed there was a specific request made for an early arrival for guestroom #224. This valued guest requested an early check in at the time of booking, specifically requesting that particular guestroom. As this request was made at the time of booking and the reason for the early check in was quite compelling, our Front Desk Staff felt an obligation to fulfill that specific request. In addition to that, I was able to confirm that we actually allowed 21 late checkouts on the morning of your departure. We most definitely did have two separate situations in play here, and our team definitely took exception to being described as dishonest in their intentions to keep the promises that we had already made to our valued guests that had communicated their requests in advance of arrival.

Although it is our goal to meet the requests of all of our valued guests, occasionally we do have to ask that guests respect our scheduled check in time of 3:00 PM and our scheduled check out time of 11:00 AM. With that being said, as I mentioned to you, we are most grateful for your feedback and we welcome any opportunity to improve on the quality of service that we provide.

I apologize that I was unable to resolve the situation to your satisfaction in our correspondence, and again I thank you for your valued feedback.

Sincerely,


JMatkin
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cobble Hill, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 28, 2014

I booked a team of six people who were in Courtenay for business reasons into this facility for 5 days during February, 2014. The rooms were clean, spacious and comfortable. The provided breakfast was very good and the location is excellent. What made our stay truly outstanding was the positive attitude and high level of service provided by the staff. Several of our group needed to enlist the assistance of staff for business we had to conduct which went beyond the scope of the equipment provided in the hotel's business centre and found that staff were more than willing the "go the extra mile" to help. Highly recommended for business or pleasure.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George599
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW

Property: Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW
Address: 2200 Cliffe Ave, Courtenay, British Columbia V9N 2L4, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Comox Valley > Courtenay
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Courtenay
#1 Romantic Hotel in Courtenay
#3 Business Hotel in Courtenay
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites, Comox Valley! Our friendly service oriented staff are dedicated to providing you with a memorable experience that will leave a lasting impression. The Holiday Inn Express and Suites Comox Valley is the newest property in the Courtenay/ Comox area with the Comox Valley's only in-hotel waterslide. Our convenient location is ideal for corporate guests. Inquire about holding your next meeting in our lovely Seaview Boardroom, or prepare for that next big presentation in our 24 hour business center where we welcome you to take advantage of the self serve complimentary fax and photocopy services. Naturally we offer complimentary high-speed wireless internet access in all of our guestrooms and throughout the entire hotel. Leisure guests and families love our amenities! Stay Smart with our free hot breakfast buffet, focus on fitness in our 24 hour fitness center, or make a splash in our family oriented indoor pool with waterslide and spacious hot tub. All of our beautifully appointed guestrooms feature HD TV on 32" multi-media televisions, mini fridge, microwave, coffee maker, iron/ironing board, and hairdryer with the majority of our guestrooms featuring stellar mountain or ocean views. We invite you to keep cool and get out of the summer heat in our air conditioned guestrooms, or curl up under our warm and cozy deluxe comfort bedding collection on a blustery winter’s day. Whatever the season, The Holiday Inn Express & Suites Comox Valley has your comfort in mind!The Comox Valley is nestled in the scenic splendor of Forbidden Plateau and the Comox Glacier. Visitors to the Comox Valley often enjoy hitting the slopes for an exhilarating ski or snowboard adventure on Mount Washington, kayaking in the Straights of Georgia, or hiking in the vast pristine wilderness that surrounds us.So, for your next trip to Vancouver Island let us welcome you to the new Holiday Inn Express & Suites, Comox Valley in the heart of British Columbia's "Adventure Playground." ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Courtenay Comox Valley Sw
Holiday Inn Express Courtenay
Holiday Inn Express Hotel & Suites Courtenay Comox Valley SW Vancouver Island, Canada

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