Recently stayed here with a hockey team. The property was perfect for our purpose. Nice size suite to host parents for drinks each night. Rooms were clean and appointed as expected. Service was good. No restaurant for breakfast on site.More
Recently stayed here with a hockey team. The property was perfect for our purpose. Nice size suite to host parents for drinks each night. Rooms were clean and appointed as expected. Service was good. No restaurant for breakfast on site.MoreShow less
We are pleased we could accomodate your hockey team and make your weekend enjoyable. It is unfortunate that you were unavailable to take advantage of the great breakfast offerings of Amato's Cafe located just off our lobby. Hopefully on your next trip you will have a chance.
Very nice new hotel located on the main street in Cranbrook. Several resturaunts close by.
Helpful staff. On the downside I was disappointed that there was no early morning buffet as that is what I came to expect from BW. Instead they have a bistro that doesn't open till 7:00am. Most business people are long on there way by then . I also think that at $159 a night the price will put occasional travellers off.
Thank you for your feedback. We are pleased you enjoyed your accomodations and our locatons. We will most definitely discuss your concerns with our team and hope to welcome you back on your next trip.
I was in Cranbrook for one night on business travel. I had no problems at all with this hotel, my room was clean, modern, and quiet. After my checkout in morning, I was gratefully still able to use the fitness room after my business meeting ended in the late afternoon. The staff were pleasant and helpful.
It was our pleasure to accomodate you during your business trip. We do our best to assist our guests with their special requests whenever possible. Thank you for your compliments and we look forward to welcoming you back on your next trip.
Checked in after 9 hrs on the road. The hotel gave me a discount rate. They extended that rate to the couple we were traveling with.
Clean hotel, didn't eat at the restaurant on site.
Would stay again.
Thank you for your recommendation. We are always happy to accomodate travelers whenever possible with applicable discounts. I will pass on your compliments to our team on the accomodations you enjoyed. We look forward to your return.
On a 10 day bike trip thru the States and Canada staying at a new hotel almost every night, the Best Western chain got at least 90% of our business....this was by far the most expensive hotel...especially considering a complimentary breakfast was not included with our stay.
However, that being said, the hotel itself was newer, immaculent and provided a very comfortable stay. There was a small "Italian" restaurant inside the hotel where we had supper. The food was excellent as well as the wine! We did not have breakfast there in the morning but choose to dine at Tim Horton's which was just up the road.
Would definitely recommend staying here but be prepared to pay $200/night unless you have a rate discount to take advantage of.
It will be my pleasure to pass along your compliments to our team. They work very hard to ensure every guest has a comfortable and relaxing stay. We are happy to offer a variety of discount possibilites to our guests and hope that on your next bike trip we will be able to offer you a rate you are more comfortable with.
Large and newish hotel in good area with other retail facilities nearby. Hotel had elevators and free car parking and all of premises clean and tidy . Staff were efficient and pleasant. We had a higher floor, air-conditioned room, nicely fitted out and spacious with mini-frig and microwave. No free breakfast. Beside Reception area was a small Cafe set-up to buy tea, coffee and snacks. No guest laundry.
Thank you for your compliments. We are happy you enjoyed all that we have to offer. I apologize that you were not given details about our onsite guest laundry that is located on the first floor. We are happy to now have Vincenzo's Cafe just off the lobby that offers breakfast, lunch, and dinner options to our guests. We hope that on your next visit you can take advantage of these.