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“Hotel very good - needs work on handicapped friendliness”
Review of Days Inn Cranbrook

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Days Inn Cranbrook
Ranked #3 of 18 Hotels in Cranbrook
Certificate of Excellence
Reviewed July 19, 2011

The Day's Inn Cranbrook was impressive upon entry with a beautiful lobby, friendly desk staff and location.

The room, smoking king, was a might small but comfortable. Bed was just right, lots of pillows, central air, nice bathroom.

The pool is outdoors but the hot tub is indoor.

Our one complaint was the inaccessabity for wheelchairs. The outdoor pool could not be reached as one must go down at least one 12 inch stair. The hotel restaurant could not be reach through any of the three entrances. The only possibility was beside the front desk down the one foot stair then down a three step staircase. The desk staff pointed out a forty-five degree narrow ramp that lay on the staircase. I asked if they seriously expected someone to manage that on their own. I would imagine that they did the bare minimum to get an accessibility clearance. We were not impressed.

  • Stayed: July 2011
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Thank Explorer063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesmanager412, Director of Sales at Days Inn Cranbrook, responded to this reviewResponded August 8, 2011

Dear Explorer 063
Thank you for sharing your experience. You're quite right about our handicap facilities and easy accessibility to certain parts of the Hotel. Reading feed-back here, for example and listening our guests is the sole driver behind everything we do in this respect. That said, we're now looking closer at what guests expect, and suggest, to improve our facility to make it more user friendly for handicapped persons. Many thanks once again for your comments.

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273 - 279 of 307 reviews

Reviewed July 13, 2011

Stayed here during a baseball tournament. The room was small but clean. The sheets did not fit the mattress very well, I woke up on a bare mattress 2 mornings. The biggest complaint with this hotel was the lack of hot water. The first and second floors had no hot water. We were told they were doing laundry all night and used it? Then we were told there were too many people in the hotel? Upon check out they reduced our rate by $20./night. I think a room without the ability to shower is worth less then that. The pool was very cloudy but they did have a sign up saying it was safe to swim in. I say hire a pool company to look after the pool chemicals. Free breakfast was poor quality but filled the hole at 0630 in the morning. Free internet was intermittent at best.

Room Tip: ask for a room that has had no pets in it
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  • Stayed: July 2011, traveled with family
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1  Thank Continent-Bouncers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesmanager412, Director of Sales at Days Inn Cranbrook, responded to this reviewResponded July 18, 2011

I would like to thank you for your comments regarding our hotel and for bringing it to our attention, I would like to apologize personally for any inconvenience that may have been caused, and we are addressing the appropriate departments. We are committed to ensuring a positive guest experience and will strive to ensure this will not happen again to future guests The hotel thanks you, and would like to see you here in the future.

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Reviewed July 13, 2011

My family is pretty easy to please and don't complain but Wow had to tell this story. Had a reservation for 1 night to break up the long drive back home from holidays, as we parked and grabbed our suitcases another guest that was walking in at the same time said they have not had hot water for 4 days. Thought maybe just their room and if there was a problem the lady at the front desk would let us know, she said nothing. Got to the room and sure enough no hot water, oh yeah kids spilled a coke in the car and needed showers. Grabbed our bags and head to front counter and lady (I believe her name was April) is on the phone about the hot water, when she hangs up I asked if it's good news she says yes we should have hot water by morning. I tell her that's not going to work for us and we'll have to check out, she looks at us and says " I've had it with this place" and goes to the back to get paperwork on her way back the phone rings and she says "JESUS CHRIST" in front of our kids picks up the phone and tells the guest on the other end whatever they need they'll have to come down and get it. She then proceeds to tell us not to go to the Sandman as they have bed bugs unless our family likes bed bugs. We say nothing, leave and went to the Best Western, best choice we ever made and only $23.00 more.

  • Stayed: July 2011, traveled with family
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1  Thank Chuck20001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesmanager412, Director of Sales at Days Inn Cranbrook, responded to this reviewResponded July 19, 2011

We thank you for your candid, fair and balanced review and we do appreciate feed-back from all of our guests, at this time we would like to apologize to you and your family for the bad experience you encountered, and agree we should have worked a little harder and provided you a prompt and satisfying solution & service. Feedback such as yours assists us in improving our service to our guests on a daily basis. In addition, please know that your comments and issues will be addressed.

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Reviewed July 8, 2011

Air con broken, pool cloudy, no hot water in sink, budget breakfast yet promises of "let us make your stay amazing". They can't with the resources they are given. Lacking in big city glamour or small town charm. Just sad really.

  • Stayed: July 2011
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Thank Wendy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesmanager412, Director of Sales at Days Inn Cranbrook, responded to this reviewResponded July 18, 2011

Thank you for your review and comments, I will be sure to look into your concerns as we pride ourselves with offering our guests with a positive guest experience and apologize in this case as we did not meet with your approval, We would like the opportunity to better serve you in the future and hope that you will give us that chance. Once again,Thank you.

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Reviewed June 2, 2011

I had a great night sleep, ugly on the out side but beautifull in the inside. Loved the chandelier but lack of lighting in the entrance hall and desk clerk. Very courteous employees and enjoyed my breakfast, but still lack of windows ( you should work on that, tx)

  • Stayed: May 2011, traveled as a couple
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Thank slackajuster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesmanager412, Director of Sales at Days Inn Cranbrook, responded to this reviewResponded June 13, 2011

Thank you so much for taking the time to post your review on Trip Advisor. It is very helpful to hear the comments of our guests and that you enjoyed your stay, and yes, I wish we could do something about this weather. Thanks again, and we look forward to welcoming you again in the future.

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Reviewed May 9, 2011

The front end staff was very friendly and very accommodating! Overall not very many complaints! Were on the first floor and the traffic was a little loud and we didn't feel like we had much privacy but that wasn't The hotels fault. The room didn't have personal air-conditioners which I didnt like. The rooms were average size and the bed was pretty comfy! Loved having a fridge, microwave and coffee maker in our room! We also too advantage of the hot tub and sauna, loved them! Big size and lots of privacy. Also visited the sports bar in the hotel, the staff was amazing and attentive there as well! Food was pretty good! Overall a good stay, for a great price!!

  • Stayed: May 2011
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Thank JoJoPanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesmanager412, Director of Sales at Days Inn Cranbrook, responded to this reviewResponded May 12, 2011

We are so happy that you enjoyed your stay with us! Thank you for taking the time to post your review on Trip Advisor. We always welcome comments from our guests and we will be sure to pass them on to the staff. Thank you again for taking the time to post this review and we look forward to welcoming you back again.

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Reviewed May 4, 2011

We stayed here as a group, while we had great service, rooms were clean, and staff were very friendly, one member of our group found that she couldn't run the blow dryer and the TV at the same time! Luckily that did not happen to us. We found that the location of this hotel is perfect for our event and the value for what you receive is great. I would definitely recommend this hotel to some of my friends who look for value over poshness. The only drawback was that there were smoking rooms on our floor and you could smell the smoke in the hallway and to those w/allergies, you may be able to smell it in your rooms if were directly across or beside a smoking room.

  • Stayed: April 2011, traveled with family
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Thank value4yrmoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesmanager412, Director of Sales at Days Inn Cranbrook, responded to this reviewResponded May 12, 2011

Just a short note to say thank you so much for taking the time to write of your stay with us at the Days Inn Cranbrook. Always very helpful to hear the comments of our guests and I will pass on to all of the staff. We look forward to welcoming you back to our Hotel for your next visit. Thank you again!

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Additional Information about Days Inn Cranbrook

Address: 600 Cranbrook St N, Cranbrook, British Columbia V1C 3R7, Canada
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 18 Hotels in Cranbrook
Price Range: $97 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Days Inn Cranbrook 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Extensive renovation completed in September 2015. Nestled amid the Canadian Rockies, this hotel is only 3.5 blocks from Cranbrook city centre. It features a seasonal outdoor swimming pool. Rooms offer free WiFi. All rooms are air conditioned, and are equipped with a refrigerator and microwave. Cable TV is provided for in-room entertainment. Your rate includes wireless internet,complimentary parking and our Signature Daybreak Cafe Breakfast. Included in our breakfast is an assortment of: muffins, bagels, pastries, bread, cereal (gluten free option available), oatmeal, yogurt, fresh fruit, make your own waffles and the very popular made to order omelet station. Freshly brewed coffee and herbal tea selection are available in the breakfast café as well as at our 24 hour coffee station in the lobby. We are 100% non smoking property. Guests can plan their stay in the hotel's business centre. ... more   less 
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Also Known As:
Days Inn Cranbrook Hotel Cranbrook
Cranbrook Days Inn

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