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“Family & Pet friendly”
Review of Super 8 Cranbrook

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Super 8 Cranbrook
Ranked #6 of 17 Hotels in Cranbrook
Victoria, British Columbia, Canada
Level 1 Contributor
3 reviews
“Family & Pet friendly”
Reviewed August 20, 2012

Front desk staff very nice, pool was great, kids and dogs were happy. Breakfast was good. Excellent value for money. The beds were comfortable, the room was quiet and the bathroom was updated and clean.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager02664, General Manager at Super 8 Cranbrook, responded to this review, August 23, 2012
Dear Sandy B,
Thank you for taking the time out of your schedule to leave a review regarding your recent stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.
Sincerely,
Heather Bue
General Manager
Super 8 Cranbrook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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453 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Troy, Montana, United States
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 23, 2012

We arrived at the hotel during a horrific storm. There was a power outage all across Cranbrook. Travelers were stranded due to mudslides up north. Thank goodness we had reservations. The front desk clerk went above and beyond trying to handle a lobby filled with stressed out travelers. When we told her that we couldn't find a restaurant or food store that was operating she got muffins for our three small grandchildren and even offered her own dinner to us. Way to treat your customers Surina!!!!!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager02664, General Manager at Super 8 Cranbrook, responded to this review, August 16, 2012
Dear Carol,
Thank you for taking the time out of your schedule to leave a review regarding your recent stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.
Sincerely,
Heather Bue
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaslo
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 23, 2012

The staff at this hotel do an excellent job. The front desk clerk was honest and gave us the best room she could. The room was clean, but smelled, which we expected since we didn't make reservations and there were only smoking/pet allowed rooms left. The pool was clean and comfortable (not too cold). The hot tub was also clean and not too hot. The breakfast was kept stocked and clean. Nothing extravagant, but the usual 'continental breakfast'.

Room Tip: make a reservation!
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lukacs80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager02664, General Manager at Super 8 Cranbrook, responded to this review, July 31, 2012
Thank you for taking the time out of your schedule to leave a review regarding your recent stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.
Sincerely,
Heather Bue
General Manager
Super 8 Cranbrook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 17, 2012 via mobile

This is honestly one of the worst hotels I have ever stayed at. If it weren't for the fact that we got in so late with our 3 children we would have checked out immediately. Run down stinky disgusting room! Sink didn't drain & toilet barely worked. Old bedding & stained carpet & walls. I will stay at any other Super 8 hotel but never this one again!

Stayed July 2012, traveled with family
Helpful?
Thank T O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager02664, General Manager at Super 8 Cranbrook, responded to this review, August 16, 2012
Thank you for taking the time out of your schedule to leave a review regarding your stay. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cranbrook hotels

Rimbey
Level 5 Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 15, 2012

friendly staff, clean and comfortable, enjoyed the pool and hot tub.,o.k. continental breakfast
for an average hotel should have cheaper rates.carpeting in hallways in desperate need of shampooing. fridge was used.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager02664, General Manager at Super 8 Cranbrook, responded to this review, August 16, 2012
Dear Susan,
Thank you for taking the time out of your schedule to leave a review regarding your recent stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.
Sincerely,
Heather Bue
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Airdrie, Canada
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 15, 2012 via mobile

We needed a place to stop with an afternoon departure from Calgary on our way to Seattle and this place fit the bill. The room was clean and the breakfast was fine to get you going on your trip. The hallway carpets could use a cleaning, but we weren't too worried about that. We'd stay here again.

Stayed July 2012, traveled with family
Helpful?
Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager02664, General Manager at Super 8 Cranbrook, responded to this review, July 31, 2012
Dear David T,
Thank you for taking the time out of your schedule to leave a review regarding your recent stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.
Sincerely,
Heather Bue
General Manager
Super 8 Cranbrook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
Reviewed July 12, 2012

This hotel was clean, but we were there 4 nights while my Dad had cancer surgery. We did not get room service once! I finally had to ask them to clean my room, and change the sheets. When we got back to the room for the night, they had not changed the sheets (I had asked them to, they made the beds only!), and we got towels and soap. No vacuum, no bathroom clean, nothing. I got a $79 rate in Expedia, and they acted like I got a cheaper rate so they didn't really care about making my stay pleasant. Checked out on the 5th day nd went elsewhere.

Stayed July 2012, traveled with family
Helpful?
Thank Sherry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager02664, General Manager at Super 8 Cranbrook, responded to this review, July 31, 2012
Dear Sherry W,

Thank you for taking the time out of your schedule to complete a review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Cranbrook

Property: Super 8 Cranbrook
Address: 2370 Cranbrook St N | Hwy. 95 and Hwy. 3, Cranbrook, British Columbia V1C 3T2, Canada
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 17 Hotels in Cranbrook
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Cranbrook 2*
Number of rooms: 48
Reservation Options:
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Also Known As:
Super Eight Cranbrook
Cranbrook Super 8
Cranbrook Super Eight

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