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“Very comfortable ...”

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Prestige Rocky Mountain Resort and Convention Centre
Ranked #4 of 17 Hotels in Cranbrook
Certificate of Excellence
Kelowna, Canada
Level 4 Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Very comfortable ...”
Reviewed June 11, 2013

Enjoyed my tow night stay - a very comfortable room and great bed! Especially liked the fitness centre - a complete set up, rather than a sad little room with an exercise bike! The Staff was very helpful - directions, suggestions. Will stay again!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cwill4573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review, June 19, 2013
Thank you for your high praise and endorsement! We know how important it is to have a good place to work out your day and feel refreshed, so our management team takes good care to maintain our Prestige Athletic Centre. I will pass your compliments on to our team and hope to see you again soon! – Sonu Murphy
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269 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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  • English first
  • French first
  • German first
  • Any
English first
Victoria, Canada
Level 3 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 11, 2013 via mobile

This was my second time staying here. The outstanding service, big well arranged comfortable rooms with nice big bathrooms make for an exceptional stop on a hectic business trip. What put this experience over the top was Lacey at the front desk. She is professional, extremely knowledgable, very friendly and attentive. I look forward to my next visit.

Stayed June 2013, traveled on business
Helpful?
Thank Stormy663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review, June 19, 2013
Thank you for visiting us again and for your wonderful comments. I will pass your compliments on to Lacey and the rest of the team in Cranbrook. They really are a dedicated team of friendly and professional people, and we appreciate that they make the hotel the best it can be! We look forward to welcoming you back! – Sonu Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Vancouver, Canada
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 5, 2013

My asscociate and I came here for Business purposes. Our sleeping accomodation was as clean as expected but it was noted that this hotel really looked at the small details to ensure comfort. The meeting room exceeded our expectation and was very comfortable. The food brought in from Ric's Grill (for the meeting) was great, especially the pizza! As a traveller for business I have come to realize that you can really tell how well staff are treated by how they treat the customers. The staff here were polite, friendly, and accomodating. I was treated as if I were an old friend coming back. When travelling through Cranbrook again, I will be back.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review, June 10, 2013
Thank you for your high praise and compliments. It is truly rewarding to hear a guest pick up on just how our Prestige culture translates into our high level of service. I am proud to be part of a company that really understands how important it is to “know” each employee. I will pass your comments on to our team and the restaurant. We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
1 review
Reviewed May 15, 2013

Lacey at the front desk delivered the most outstanding service that I have ever received at a hotel. A couple of unfortunate circumstances were quickly and happily rectified. Her attention to detail and commitment to making my stay comfortable are commendable.

  • Stayed May 2013, traveled on business
    • Service
Helpful?
Thank Sally G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review, May 23, 2013
Thank for your commendation! It is always a delight to hear that one of our team members had a significant impact on a guest’s experience. I will be sure to pass your compliments and commendation to Lacey. We look forward welcoming you on your next visit through Cranbrook! - Sonu Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level 6 Contributor
105 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed May 7, 2013 via mobile

Stayed here for one night on our way to a family week in Nelson. Cranbrook is the perfect half-way point from Calgary. As Cranbrook was not our final destination, I didn't really explore any amenities.
However, the rooms were very clean and pleasantly appointed.
The staff was helpful and accommodating.
Breakfast in the cafe located in the lobby was absolutely delicious - lovely fresh fruit and baking and REALLY excellent lattes (Vancouver standards). We did feel bad though because the high quality makes it a really popular spot - the one poor girl working there seemed overwhelmed. It took us 35 minutes to get our order! I would go back again for another one of those fruit muffins, though.
The location of this hotel is right on the highway, so its prefect.
This was a great refuge in the middle of a long drive. Just what we were looking for.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlyssaSaturley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review, May 13, 2013
Thank you for your compliments and recommendation! We understand how important it is to have a comfortable place to relax and rejuvenate en route so our team works hard to make our hotel, as you say, "a refuge" for weary travellers. I will pass your comments on to our food and beverage team, and rest assured the delicious muffins are here to stay! - Sonu Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 19, 2013

The Prestige Hotel and Resort in Cranbrook is far more than we expected. What a lovely surprise to find such a gem right on the highway. We were so fortunate to find that they had a lovely room available without a reservation and also to get a reduced rate because we have a BCAA membership

Upon entering the lobby we knew it was more than what we expected. This hotel has all the amenities and the room is spacious and veer relaxing

Will definitely use this hotel again when passing through this area and highly recommend it to fellow travelers.

Room Tip: Don't forget to mention your BCAA membership if you have one for a better ratevh
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lmochinski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review, May 1, 2013
Thank you for your recommendation and compliments! I am delighted that you had a wonderful stay and you are looking forward to returning. I hope on your next visit you have some time to really explore the city and experience it as the “Sunniest place in BC”. With a rich historical background, unique local attractions and activities, Cranbrook is a great place to enjoy what makes the Kootenays so special. We look forward to welcoming you back for another great stay!
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Vancouver, Canada
1 review
Reviewed April 14, 2013

Spent a few hours this afternoon watching the Master's at Ric's Grill. Great Wings albeit a tad on the small side, fantastic Nachos and perfect service from Stephen Kadam, the manager. Will definitely return.

  • Stayed April 2013, traveled as a couple
    • Value
    • Service
Helpful?
Thank Eva G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this review, April 18, 2013
Thank you for posting your review of Ric`s Lounge & Grill. I will pass your compliments on to our restaurant team as I know that they will appreciate your endorsement and comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Prestige Rocky Mountain Resort and Convention Centre

Property: Prestige Rocky Mountain Resort and Convention Centre
Address: 209 Van Horne St S, Cranbrook, British Columbia V1C 6R9, Canada
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 17 Hotels in Cranbrook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Prestige Rocky Mountain Resort and Convention Centre 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
Elegant full service resort and convention centre offering exquisite deluxe rooms, designer suites, restaurant, bar & grill, cappuccino bar & bistro, fitness centre, indoor pool/hot tub, day spa, hair salon and boutique shops. Customized Adventure and Lifestyle package available. ... more   less 
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Also Known As:
Prestige Rocky Mountain Cranbrook

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