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“Average stay for a business trip”

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Prestige Rocky Mountain Resort and Convention Centre
Ranked #5 of 18 Hotels in Cranbrook
Certificate of Excellence
Reviewed September 22, 2012

I stayed at the hotel for two nights while on business. Staff were very friendly upon check-in and check-out. The room was a nice size, although the bar fridge was small. The room was clean; bed was comfortable. It was an average and non-event stay.

Room Tip: Get a room away from the elevator and ice machine
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  • Stayed: September 2012, traveled on business
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1  Thank s b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded October 15, 2012

It is always rewarding for us to know that we provided our guest with a comfortable and restful stay. Thank you for letting us know and we look forward to having you again on your next trip through Cranbrook.

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263 - 269 of 296 reviews

Reviewed September 20, 2012

I have to stay in a few different hotels for work and mostly I go for Best Western or Holiday Inn if I can as they are usually clean, central and offer free breakfast; great to grab a slice of toast, some fruit or a muffin to take for a snack. This time I went for the Prestige Rocky Mountain Resort in Cranbrook because from the name and the amenities it sounded like a great place.

When you arrive it has quite a nice facade, fountain outside and quite an impressive building. When you enter, the lobby looks very tired and dingy, it definitely needs a facelift. The rooms are very large which was a bonus but they have the tiniest fridge I have ever seen and it is on the floor so the door scrapes against the floor when you try to open it.

The beds are quite comfortable but the bedding is weird and very lumpy looking, not at all what I get at the Holiday Inn or Best Western both have lovely bedding.

I ordered room service one evening and came back from work the next evening to find the dishes still in the room exactly where I had left them.

One evening I thought I would go try the fitness centre which is advertised only to find out there is a $5 drop in fee.

Ric's restaurant served very good food.

All in all it was a good location but just average as far as anything else it fell short of the mark.

  • Stayed: September 2012, traveled on business
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1  Thank Cathy1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded October 15, 2012

Guest feedback is greatly appreciated. Thank you. I am happy you enjoyed your room and your pillowtop mattress. I have shared your concerns with our team and they working hard to ensure that the issues you experienced are being addressed promptly. I apologize that you were not aware that with a Prestige Loyalty Club Membership, which is free to join, the fee to the Athletic Club is waived. I hope that you will join us on your next travels through Cranbrook. We would be pleased to share with you our improvements.

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Reviewed September 3, 2012

We have stayed at this hotel every year on our way through to Kootenay lake. The staff are friendly, the rooms are nicely decorated and clean. The beds are comfortable and conducive to a good nights sleep.

  • Stayed: August 2012, traveled with family
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Thank Rae010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded September 10, 2012

Our team will be happy to hear your enjoyed your stay with us. Thank you for the compliments. It will be a pleasure to welcome you back on your next visit.

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Reviewed July 19, 2012

We checked in here for one night, albeit a stopover to break the journey from Calgary to Vancouver. The hotel itself was very nice, cool rooms decorated very nicely. The reception staff were very welcoming and when we asked what there was to do in Cranbrook she advised us to take a walk down the old Baker Street (or Avenue, I forget which). We then set off, walking, in 35 degree heat, to reach Baker Street - on the way we encountered a bar advertising exotic dancers which didn't look too salubrius! We then turned the corner into Baker Street... WOW, what a let down!! We walked the whole length of it in about 10 minutes and continued to Safeway for a bit of excitement!

We came back to the hotel and dined there in Ric's Grill that evening. The meal was gorgeous, the halibut and chips is great! The same can't be said for the waitress that evening, she had ours and another table in the restaurant to look after however, when we reminded her that we had ordered some drinks she snapped "I only have one pair of hands"!

  • Stayed: July 2012, traveled as a couple
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2  Thank Rachael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded July 24, 2012

Thank you for posting your review. It is always rewarding to hear from our guests. I will be sure to pass along your compliments and concerns to our team. I hope we have the opportunity to welcome you back.

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Reviewed July 17, 2012

we arrived late afternoon on "Canada day" and the hotel was fairly quiet the receptionist was very pollite,friendly and helpful and she informed us about the Canada day celebrations in town that night (thanks) we had a large room with two comfy queen beds, desk, arm chairs,coffee maker,fridge,tv etc also large bathroom with bath - shower and a tv!. all very clean and tidy and in good order as was the rest of the hotel. theres nice coffee shop in the lobby and Rics resturant(we did not use this) Hotel is a short 10min walk to town and the Railway Museum just along the road. We stayed in quite a few hotels/motels on our recent tour of the rockies and i would say that the" Prestige" was probably "our" favourite, lovley Hotel

Edd

  • Stayed: July 2012, traveled with family
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Thank Phil J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded July 24, 2012

I am so pleased you enjoyed your stay in Cranbrook. There are so many wonderful things to do. I will be sure to pass along your compliments to our team of hospitality specialists and I know they all look forward to welcoming you back.

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Reviewed July 12, 2012

Our travel agent booked us into this hotel for two nights but i think one would have been enough.The staff were very nice and efficient but that could not make up for the fact that there was a railroad behind the hotel and a main road in front. Clean and comfortable, pity about the site.

Room Tip: you are going to hear noise no matter where you are
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  • Stayed: June 2012, traveled as a couple
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1  Thank kcon52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrestigeHotels, Guest Relations Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded July 24, 2012

Thank you for posting your review. Our staff works very hard to provide our guests with the best in service and hotel amenities. We hope to see you back at any one of our Prestige properties.

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Reviewed June 25, 2012

The room was very clean and spacious. The staff was very friendly and helpful.Another important fact is that the room was quiet, which is very important when travelling.The dining experience we had was exceptionial.The meal was fantastic from the stuffed mushroom apy to the dessert.The staff was very friendly and most importantly, they were there when you needed them. It was one of the best hotel experiences of our lives and we have stayed at numerous hotels across this country as well as the USA. I highly recomend this hotel. We cannot say enough good things about this hotel and our stay there.

  • Stayed: June 2012, traveled as a couple
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Thank Redbeatle3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 4, 2012

Thank you for sharing your experience. It will be a pleasure to pass along your compliments to our team. We are always working hard to make every guest have an exceptional experience. I know they all look forward to welcoming you back.

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Additional Information about Prestige Rocky Mountain Resort and Convention Centre

Address: 209 Van Horne St S, Cranbrook, British Columbia V1C 6R9, Canada
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 18 Hotels in Cranbrook
Price Range: $115 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Prestige Rocky Mountain Resort and Convention Centre 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
Elegant full service resort and convention centre offering exquisite deluxe rooms, designer suites, restaurant, bar & grill, cappuccino bar & bistro, fitness centre, indoor pool/hot tub, day spa, hair salon and boutique shops. Customized Adventure and Lifestyle package available. ... more   less 
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Also Known As:
Prestige Rocky Mountain Cranbrook

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