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Prestige Rocky Mountain Resort and Convention Centre
Ranked #4 of 17 Hotels in Cranbrook
Certificate of Excellence
Alberta, Canada
Level 4 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“OK”
Reviewed January 21, 2008

Stayed here last weekend. There is good and bad. The rooms are very nice, beds are comfortable and they have duvets instead of yucky bed spreads. When the person came to clean my room he forgot to replace the towels he took for laundering. He also forgot to finish washing my coffee cup - he left it in the sink with water in it. I would recomend bringing disposable glasses or your own to go coffee cups with you if it bothers you that the cups and glasses are simply cleaned in the bathroom sink. I personally find this disgusting.
The walls are quite thin so every noise in the hallway can be heard as if the door were open.
The food (they did some group meals for us) was very, very good.
I think this is a better hotel for conferences than for families. They are absolutely not tolerant of children behaving like children.

The customer service is not very good. They don't go out of there way to be helpful, but instead do only the minimum of what is required of them.

The price is quite high to have all of these problems. Next time we will try somewhere else.

  • Liked — The beds were comfortable
  • Disliked — Service
  • Stayed January 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Drool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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275 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
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English first
bend,oregon
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 24, 2007

We called on our way through Cranbrook. The desk clerk "Matt" was very accommodating and informative. We arrived late at night and they had a wedding party and a Harley Davidson group in the Hotel.

We had 2 issues: The first issue was the lack of cleanliness at the property. Our room was very dirty. The kids had black stains on the bottom of their feet after walking over the carpet - the bathroom grout was dark and the tub/shower area was moldy.
They advertise as a non smoking property but they must have challenges enforcing it as there is cigarette stench through out the room and the cooridors.

At about 3 am we heard a number of simultaneous "thuds" that shook the room and woke us up. Upon inquiring we were told that there is a railroad yard directly behind the property. That must be why there were 2 sets of double pained windows. I'm tired and crabby and thankful that we are somewhere else.

  • Liked — desk clerk
  • Disliked — cleanliness
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank Bendbiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langley BC
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 9, 2006

This was the second time we stayed in Cranbrook and the first time at the Prestige. The biggest advantage to the Prestige over St. Eugene's is the location. It is walking distance to the downtown area and on the main highway. St. Eugene's is a nicer hotel but is 15 minutes from town and there is nothing within walking distance.

Even though the hotel is beside the rail yard, I did not hear much noise and it did not affect my sleep or resting.

It was a little bit of a dissapointment that you had to pay extra to use the fitness facilities but they were more then adequate.

Rooms were large and quiet.

Overall, the hotel is worth staying at if in Cranbrook and we will stay there again.

  • Stayed March 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank MayorQuimby16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 2, 2003

A lovely hotel with first-class service from well-trained staff. Nice ambience including good restaurant and nice lounge. Best conference centre in town and they really cater to business travellers better than anyone else in the area.

Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Prestige Rocky Mountain Resort and Convention Centre

Property: Prestige Rocky Mountain Resort and Convention Centre
Address: 209 Van Horne St S, Cranbrook, British Columbia V1C 6R9, Canada
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 17 Hotels in Cranbrook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Prestige Rocky Mountain Resort and Convention Centre 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
Elegant full service resort and convention centre offering exquisite deluxe rooms, designer suites, restaurant, bar & grill, cappuccino bar & bistro, fitness centre, indoor pool/hot tub, day spa, hair salon and boutique shops. Customized Adventure and Lifestyle package available. ... more   less 
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Also Known As:
Prestige Rocky Mountain Cranbrook

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