Stayed here last weekend. There is good and bad. The rooms are very nice, beds are comfortable and they have duvets instead of yucky bed spreads. When the person came to clean my room he forgot to replace the towels he took for laundering. He also forgot to finish washing my coffee cup - he left it in the sink with water in it. I would recomend bringing disposable glasses or your own to go coffee cups with you if it bothers you that the cups and glasses are simply cleaned in the bathroom sink. I personally find this disgusting.
The walls are quite thin so every noise in the hallway can be heard as if the door were open.
The food (they did some group meals for us) was very, very good.
I think this is a better hotel for conferences than for families. They are absolutely not tolerant of children behaving like children.
The customer service is not very good. They don't go out of there way to be helpful, but instead do only the minimum of what is required of them.
The price is quite high to have all of these problems. Next time we will try somewhere else.
- Official Description (provided by the hotel):
- Elegant full service resort and convention centre offering exquisite deluxe rooms, designer suites, restaurant, bar & grill, cappuccino bar & bistro, fitness centre, indoor pool/hot tub, day spa, hair salon and boutique shops. Customized Adventure and Lifestyle package available. ... more less
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- Also Known As:
- Prestige Rocky Mountain Cranbrook