My friends and I visited this museum last fall/winter, 2013. The guide for the 1pm or 1:30pm time lot did not show up, the receptionist tried calling around to find a replacement ... to no avail. We left disappointed as we drove from Calgary to Cranbrook. I called again today to make arrangements for May 24th, 2014, more than one week out. I was told again that no one would be there to guide us as the summer students would not be in place yet. After a discussion with the current Executive Manager, he decided that the best way to deal with me was to 'hang up'. This, in my opinion, was completely unprofessional. Do yourself a favour and don't waste your time, chances are you won't get in because either no guide will be there or you will have the door slammed in your face.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.