Room was converted from a double to a king, had ruts in the floor, holes in the wall and some kind of bug or worm hanging all over the ceiling. Staff didn't care about how our stay was, were rude on check-in and check-out. Train noise is terrible and they run all night long. It took us 45 minutes to get our order taken for breakfast in the attached Denny's and the place wasn't even one quarter full. We are not complainers, always make the best of what we get but this is the worst I have seen in years.
- Official Description (provided by the hotel):
- Boasting more sunshine hours annually than any other city in BC, Cranbrook is surrounded by miles of lush forest and many glacier-fed lakes. Comfortable guest rooms, a relaxing indoor pool in addition to modern conveniences like high-speed Internet access, a business centre and on-site dining, make this Sandman property the perfect destination for business or pleasure. ... more less
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