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“Terrible, don't stay here!”

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Sandman Inn Cranbrook
Ranked #14 of 17 Hotels in Cranbrook
Calgary
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Terrible, don't stay here!”
Reviewed April 8, 2013

Room was converted from a double to a king, had ruts in the floor, holes in the wall and some kind of bug or worm hanging all over the ceiling. Staff didn't care about how our stay was, were rude on check-in and check-out. Train noise is terrible and they run all night long. It took us 45 minutes to get our order taken for breakfast in the attached Denny's and the place wasn't even one quarter full. We are not complainers, always make the best of what we get but this is the worst I have seen in years.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KenandBeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review, October 15, 2013
Thank you for your review. We do have certain rooms that are not as attractive as others due to the settling of the building. As a manager, I do not encourage rudeness on our staff's part on any occasion. We do strive to be professional and polite to our guests at all times. There are times that housekeeping situations are overlooked and we do appreciate you pointing this out in regards to the bug or worm in the room. We hope to see you again in the future.

Regards,
Dan Schellenberg
General Manager
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97 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Salmo, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 21, 2013

My husband and I stayed here on Friday March 15th,2013. We were driving through to Calgary. We have stayed in many Sandman's over the years and we were content with this one. On the Monday, March 18th, we sent our son to stay here as he was also heading through to Calgary. I called ahead for pricing and was told it was $99 for the night. He arrived and called me after he checked in. He was charged $134.00 instead. I phoned the front desk from home and asked for a room for the night and was again told $99. I was extremely upset, and asked the gentleman on the phone why then was my son just charged $134.00. As he scrambled to find a reason, none of which were acceptable nor professional, my son went back, and got his money back. Don't advertise a price, and then rip off a customer. It will be our last stay with Sandman for this family. There were lots of hotels in Cranbrook, a lot nicer than this one if we wanted to pay that kind of money.

  • Stayed March 2013, traveled as a couple
    • Value
    • Service
Helpful?
Thank Colleen02091966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review, October 15, 2013
Thank you for your review. Quoting one price and then offering a higher price is not good practice and I am happy that a refund was given in your case. We hope to see you again and trust that you will have a favourable impression of us in the event you decide to stay with us on another occasion.

Regards,
Dan Schellenberg
General Manager
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Travelers are raving about these Cranbrook hotels

Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 19, 2013

We recently stayed at the Sandman and have to say it was one of the best hotels we've stayed in in Cranbrook. The rooms were clean, the 24hr Denny's was a bonus, the pool had the clearest water ever, and the staff was just the icing on the cake. We will definitely be staying there again!

Room Tip: Request a room away from the tracks if you are a light sleeper. The train goes by once in the evenin...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheFoodCritic101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review, October 15, 2013
Thank you for your positive review. It is especially gratifying to hear a guest extoll the virtues of our staff's excellence in service, as this is a goal we are constantly striving to attain. We hope to see you again.

Regards,
Dan Schellenberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 23, 2012

Absolutely amazing staff and would stay any time we r in cranbrook everyone rocks. Couldn't ask for a better place the only thing missing is a nice big hot the pool was Awsome as well thanks again I highly recommend stayin at the sandman inn

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda19822012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review, December 18, 2012
Thank you for your review on our property and I am glad that you were so impressed with our excellence in service, which we pride ourselves in extending to our guests. Also, I am happy that you enjoyed the pool. We look forward to your next stay with us. See you next time.

Regards,
Dan Schellenberg
General Manager
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Swift Current
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 12, 2012

Ok room, but front desk staff was good. Good value! Some people were upset that there wasn't an elevator, but other than that out stay was nice and the hotel was convenient. we would definitely stay at the Sandman again.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canadianwannab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review, December 18, 2012
Thank you for your review and indicating that our hotel is convenient. We are definitely close to shopping, downtown and recreation facilities with the added bonus of having a 24-hour on-site Denny's Restaurant. Being that we only have two floors, we do not have an elevator; however, I know some people would find an elevator convenient. We look forward to your next visit.

Regards,
Dan Schellenberg
General Manager
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Toronto, Canada
1 review
Reviewed October 5, 2012

I am having a lovely stay with the most wonderful and helpful staff! We had some noise issues but they wnet above and beyond to make us happy. I do wish there was a gym, oh well! I guess I get a day off. Thank you Sandman Cranbrook for being so awesome!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank velma232323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandmandan, Manager at Sandman Inn Cranbrook, responded to this review, October 8, 2012
Thank you for your positive review. I am glad you had a wonderful stay. We appreciate both positive and negative feedback. Our staff strive to exceed guest expectations. I am happy that the noise issue was resolved in a timely manner. Once again, thank you and we hope to see you, again.

Regards,
Dan Schellenberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
calgary
Level 5 Contributor
56 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed September 22, 2012

We stayed there at Sep 8, 2012. Weekend rate is 79CAD plus tax, 88.48CAD. The manager Dan was very nice and helped us for various needs. The only disadvantage is that it is too close to the railway. If you are a light sleeper, you will be awaken by the train for sure. If you choose this hotel, please ask for room close to the reception desk. Or choose another hotel far away from the railway, to the east side of highway.

Room Tip: If you choose this hotel, please ask for room close to the reception desk. Or choose another hotel...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rockyviewmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandmandan, General Manager at Sandman Inn Cranbrook, responded to this review, October 8, 2012
Thank you for your review. Many of the hotels in Cranbrook are situated close to the railway tracks. I agree that the sound of the train can be bothersome to some people. As you say, it is a good idea to ask for a room away from the tracks, if you feel that the noise will disturb your comfort. I am happy that other than the sound of the trains, your stay was a good experience. I hope we see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandman Inn Cranbrook

Property: Sandman Inn Cranbrook
Address: 405 Cranbrook St N, Cranbrook, British Columbia V1C 3R5, Canada
Location: Canada > British Columbia > Kootenay Rockies > Cranbrook
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 17 Hotels in Cranbrook
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sandman Inn Cranbrook 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Boasting more sunshine hours annually than any other city in BC, Cranbrook is surrounded by miles of lush forest and many glacier-fed lakes. Comfortable guest rooms, a relaxing indoor pool in addition to modern conveniences like high-speed Internet access, a business centre and on-site dining, make this Sandman property the perfect destination for business or pleasure. ... more   less 
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